Customer Service Strategic Planning

Becky Wilson 469-***-**** cell • ad5slc@r.postjobfree.com • LinkedIn Profile

Senior-Level Logistics/Transportation Leader

With over twenty-plus years of experience in Logistics and Transportation Management, I've consistently enhanced efficiency, reduced costs, and fostered carrier relations, backed by a solid foundation in Business Administration. I am now seeking new opportunities to apply my expertise in strategic planning, team management, and innovative logistics solutions to contribute to the success of my future employer.

Skills and Core Competencies

Logistics Coordination and Optimization: Successfully forecasted, planned, executed, and tracked deliveries for over 875 stores, continually developing new routes to enhance efficiency and reduce costs. Developed new 4-stop routes for stores, increasing carrier satisfaction with static weekly deliveries.

Strategic Planning and Execution: Generated and managed a manual report in Excel for weekly and monthly Freight Spend, assisting with budget tracking. Managed freight spend of approximately $400K to $500K weekly/$20 million annually.

Team Management and Leadership: Managed the Outbound Department, reducing payroll labor significantly through effective management and cross-training. Reduced payroll labor by 60%, from 8 to 3 employees.

Process Improvement and SOP Development: Created Standard Operating Procedures (SOPs) for all tasks to support crosstraining and improve department efficiency. Streamlined "Dispatch Window" functions/tasks to enhance service for Outbound Pick-up Drivers.

Carrier Relationship Management: Cultivated and maintained relationships with up to 30 carriers, negotiating to ensure the best service at the lowest costs. Maintained relationships with 25 to 30 carriers, enhancing business and driving sales higher.

Budget Management and Cost Reduction: Developed, updated, and analyzed the delivery budget, proposing changes to save money or time. Proposed changes to the delivery program saved money/time, with less than $1K variance on a $7.5 million budget.

Technical Proficiency: Proficient in a wide range of software, including Microsoft Office Suite, GPS tracking for tractortrailers, and various Transportation Management Systems (TMS). Trained on Mercury Gate among various systems, showcasing adaptability and technical skills.

Customer Service Excellence: Key contact for communication to stores, ensuring customer service standards were maintained and providing immediate problem resolution. Awarded Excellence in Corporate Service to the Field on three different occasions in recent years.

Areas of Expertise

Supply Chain Management - Route Optimization - Cost Reduction Strategies - Vendor Negotiation - Risk Management - Regulatory Compliance - Equipment Maintenance Management - Data Analysis and Reporting - Budget Forecasting - Team Building and Leadership - Process Standardization - Customer Relationship Management - Project Management - Strategic Planning - Operational Efficiency - Quality Assurance - Training and Development - Crisis Management - Inventory Management - Technological Integration

Executive Career Progression

Select Milk Producers, Addison, TX 2023–March 2024 Logistics Coordinator

• Performed many of the same duties as at Tuesday Morning Transportation, including calculating dairy production.

• Multitasked to keep schedules and transportation flowing smoothly. Tuesday Morning Transportation, Farmers Branch, TX 2006–2023 Outbound Transportation Manager

• Forecasted, planned, executed, and tracked deliveries for over 875 stores. Continuously developed new routes to reduce costs and maximize on-time delivery service to the stores. Outbound Transportation Manager continued…

• Cultivated and maintained relationships with all outbound carriers, ranging from 25 to 30 carriers. Established strong credibility with these carriers to produce the best service to the stores at the lowest possible costs.

• Created new 4-Stop routes for the stores to produce smaller, more frequent deliveries. Increased carrier satisfaction due to static weekly deliveries, enhanced business, and drove sales higher.

• Generated manual reports in Excel for weekly and monthly Freight Spend, which ranged from approximately $400K to $500K weekly and $20 million annually.

• Managed the Outbound Department, served as the key contact for communication with the stores, ensured customer service standards were maintained, and provided immediate problem resolution.

• Provided customer service to the Pool Point (3PL) locations. Created Standard Operating Procedures (SOPs) for all tasks to support cross-training. Reduced payroll labor by 60%, from 8 employees down to 3.

• Managed and streamlined the "Dispatch Window" functions and tasks to provide better service for Outbound Pick-up Drivers.

• Ensured legal documents were correctly maintained for both potential claims and government regulations.

• Assisted with weekly budget tracking.

• Received the Excellence in Corporate Service to the Field award on three occasions. Mervyn's Distribution Center, Plano, TX 1986–2005

Logistics Tech

• Developed, updated, and analyzed delivery budgets ranging from $4.5 to $7.5 million.

• Frequently proposed changes to the delivery program, saving money and time.

• Received an award for accurate expense tracking, with less than a $1,000 variance on a $7.5 million budget.

• Managed and maintained repairs for all types of equipment, including trailers, dollies, tires, and yard tractors, as well as a fleet of 120 Pup trailers.

• Authored articles and assisted with publishing and editing the facility's monthly newspaper.

• Assisted with special projects as needed.

• Recognized as Employee of the Quarter and chosen to attend an employee conference in Fremont, CA.

• Received both Individual Merit and Group Merit awards in the Transportation, Return to Vendor, and Pick to Light departments.

Education

Austin Community College, Austin, TX, Associate of Science, Business Administration Additional Skills and Technical Proficiencies

Microsoft Office Suite: Outlook, Excel, Word, MS Teams, Publisher, PowerPoint, Access - Lotus - Word Perfect - Print Shop - Tractor- trailer assignment/tracking by satellite (GPS) - Computerized yard management system - 3D Retailing system (Target Stores) - Use carrier internet for tracking outbound shipments and scheduling inbound pickups - EDI payment - Various TMS systems - Trained on Mercury Gate - ABC Flowcharter - Equipment repair software - DOS - Multiline phone system/Front Desk Reception with switchboard

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