Business Development Social Media

Ram Andrew Ayala

718-***-**** ad5sjl@r.postjobfree.com www.linkedin.com/in/ramandrewayala

Professional Summary

Experienced Business Professional with a demonstrated history of working in the entertainment industry. Skilled in Microsoft Office, Sales, Retail, Customer Satisfaction, and Leadership. Strong business development professional with a Bachelor’s Degree focused in Business Administration with a Concentration in Marketing from Warner University. Graduated on May 2017

BACHELOR’S IN BUSINESS ADMINISTRATION WITH A CONCENTRATION IN MARKETING/ WARNER UNIVERSITY

Dean’s List: Fall 2016, Spring 2017 GPA 3.0

Work Experience

Marketing Specialist

SLYDE INC. SLYDE MOBILE TAMPA, FL (FREELANCE- ONGOING-PROJECT) FEBRUARY 2022 TO PRESENT

A member of the Sales & Marketing team, contributing in promoting a brand-new social nightlife app called Slyde. Working within digital marketing, to help bring viewers/followers to the respective social media pages. Consistently posting appropriate materials to the platforms, and working with the social media manager. Recruiting and communicating with brand ambassadors for the app, concerning live promotional events and updates to certain features/news.

Actively a part of forming partnerships with established night club venues within the greater Tampa & Orlando metro areas. Prospecting potential partners, and communicating with owners on the benefits of why they should be featured on the app. Elaborating on the B2B and B2C aspects of the app, as well as the staple features that are currently available to use. Explaining in depth on the advanced business, marketing, and consumer analytics one can make use of, when using Slyde.

Eligibility Specialist & QA/Quality Control Analyst (contract position) TETRA TECH, ORLANDO, FL APRIL 2021 TO AUGUST 2023

A part of the Disaster Recovery Unit, helping to provide technical guidance, eligibility review and strategic direction during the implementation of housing case management services, to citizens who were negatively impacted by the COVID-19 pandemic. Direct applicant intake period and assist candidates in completing eligible applications. Present, explain, and provide applicable, accurate, and appropriate information with respect to programs and services that could assist individuals/families receiving government financial aid.

Maintain applicant data for all programs; perform daily review and quality control of incoming data. Conduct income calculations and duplication of benefit reviews. Confirming applications and forwarding them to the Quality Assurance team for further finalizing.

Legendary Guest Service Representative- Team Lead

ORLANDO MAGIC NBA, AMWAY CENTER, ORLANDO, FL AUGUST 2017 TO PRESENT

Providing a high-level service to the Orlando Magic ownership group, CEO, and the Corporate Office department relating to game nights and special events throughout the year. Assisting with special projects as assigned. Overall, maintaining a professional level of communication with all of ownership and their guests, as well as Orlando Magic ownership counterparts.

Leading & supervising a working staff who is responsible for helping on the premium/suite levels/courtside seats for over 41 Orlando Magic home games, concerts, and shows in the Amway Center. Providing legendary customer service to the premium clientele. Assisting with guests needs serving as a connection between premium guests and sales reps. Proficient in using the ticketing database software, Archtics (Ticketmaster).

Helping assist the Orlando Magic Special Events department with various special projects as needed, & tasks that ensures an enjoyable experience for season ticket-holders. Providing information to the overall fan during events and for future events.

Group Sales Coordinator

MERLIN ENTERTAINMENTS, ORLANDO, FL DECEMBER 2018 TO JULY 2020

Attracting potential customers by answering questions about the attractions, promotions, programs, operations, location, hours, package deals, and pricing. Responding to product or service concern and providing solutions when necessary.

Being a member of the marketing team in developing, writing and updating all online content. Participating with the department to share information about visitor’s needs, as well as creating clear and concise up-sell pitches for all group booking inquiries. Involve in event planning concerning organizing for group visits to the attractions with the Events Team. Responding to guest complaints, reviews and inquiry e-mails. Furthermore, assisting in reviewing donation requests from organizations/charities from all throughout the United States.

Responsible for all data entry of all group sales. Maintain database and help assist in monthly content updates to all online channels including schools, tour operators, travel sites and other partners. Completes records, logs, and reports. In addition, working with the operation team to ensure guest satisfaction from start to finish. Field Research Interviewer

UNIVERSAL ORLANDO RESORT, CONSUMER INSIGHTS, ORLANDO FL JULY 2017 TO FEB 2019

A part of Universal’s Orlando Consumer Insights department, Marketing & Sales Division. Daily responsibilities consisted of recruiting, screening, and collecting unbiased and accurate survey data for both self-administered paper surveys and interviewer administered kiosk surveys.

Ensuring confidentiality of the client and of the respondent’s answers. As well as using proper interviewing techniques and adhering to strict methodologies and guidelines of Universal Orlando.

Recording respondent’s answers with 100% accuracy, including accurately typing respondent’s verbal answers to survey questions.

Skills (Technical Skills)

Knowledgeable and proficient with the following programs: Microsoft Word, Excel, PowerPoint, Outlook, Teams, Google Suit Apps (Drive, Docs, etc.), Archtics Ticketing Software (Ticketmaster), SharePoint, and Salesforce.

Able to demonstrate strong verbal, written communication, organizational, time & project management.

Languages: Bilingual in speaking English & Spanish proficiently/ English native.

Experience with social media strategy, planning, and maintenance; using various social media outlets. References

Gerald Gutierrez, Supervisor & Quality Control Analyst at Tetra Tech, 407-***-****, ad5sjl@r.postjobfree.com

Ron Meta- Manager at the Orlando Magic, NBA- ad5sjl@r.postjobfree.com- 1-856-***-****

Aasjah Coleman- Former Executive Assistant at the Orlando Magic, NBA- ad5sjl@r.postjobfree.com – 1-813-***-****

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