Customer Service Dot Compliance

CR

CHRIS RAMIREZ

ad5sjg@r.postjobfree.com 1-310-***-**** Burbank, CA 91505 WWW: Bold Profile

DOT Compliance

Vehicle Inspection

Materials Transport

Vehicle Maintenance

Teamsters union local 399 Studio City, CA

Driver, Chauffeur

07/2005 - Current

Delivered goods and services to customers on time and in excellent condition.

Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.

Documented daily mileage, gas, and other data.

Adhered to company policies and procedures related to safety and security standards.

Utilized GPS to optimize routes and continuously meet estimated delivery times.

Delivered packages to customers in a timely and efficient manner. Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.

Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.

Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.

Performed pre-trip inspection checks and reported problems to supervisor. Secured merchandise, avoiding damage during transportation. Provided excellent customer service by responding promptly to customer inquiries and complaints.

Picked up clients from specific locations to transport and drop off at destinations.

Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.

Maintained accurate logs of vehicle inspections and repair status. Checked loads to ensure that cargo was secure and distributed evenly. Monitored traffic conditions and applied defensive strategies to avoid accidents.

Assisted with loading and unloading freight when necessary. Participated in training sessions regarding safe driving practices and defensive driving techniques.

Drove trucks to and from job sites to deliver supplies. Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.

Summary

Skills

Experience

Achieved consistently high customer scores due to exceptional service. Determined most expedient trip by mapping out driving routes ahead of time.

Saved fuel by leveraging GPS to identify faster routes. Transported riders to designated stops according to pre-determined schedules.

Loaded and unloaded goods from truck using hand-trucks or pallet jacks. Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.

Reported any incidents involving the truck or its cargo to management immediately.

Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.

Delivered customer orders and collected payments to keep accounts current.

Performed routine maintenance on trucks such as checking fluid levels, replacing filters, and lubricating moving parts.

Reviewed work orders to perform freight movement and deliveries. Operated standard warehouse equipment to assist with loading and unloading of deliveries.

Verified loads against bill of lading to identify and correct discrepancies. Verified the contents of inventory loads against shipping papers. Performed emergency roadside repairs such as changing tires or jump starting batteries when needed.

Demonstrated professional conduct with clients to deliver outstanding customer service.

Interacted with customers pleasantly to meet needs and drive satisfaction. Inspected vehicle before and after every trip to assess performance and maintenance requirements.

Checked vehicle after shift for damage.

Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage. Loaded and unloaded merchandise efficiently to meet demanding route targets.

Transported clients to specified destinations safely and on-time. Collected payments for goods delivered or unloaded. Coordinated with team members and remained flexible in work scheduling to meet service needs.

Logged deliveries, drop-off times and special conditions in [Type] system. Transported high-value clients with professionalism and discretion. Inspected interior of vehicle for cleanliness before each trip; cleaned exterior windows if needed.

Responded promptly to customer requests or complaints regarding service issues.

Provided safe, courteous and timely transportation services to customers. Strictly adhered to company policies pertaining to punctuality, appearance standards and driving regulations.

Followed strict safety protocols while driving in order to protect passengers' lives and property.

Consistently provided friendly and fast service, resulting in high number of repeat clients and referrals.

Researched alternate routes in order to avoid traffic delays or road closures due to construction projects or accidents.

Drove town cars, buses, party vehicles and other vehicles to meet customer needs.

Assisted passengers with loading and unloading luggage into and from the vehicle.

Provided assistance in navigating unfamiliar routes or locations upon request from passengers.

Relayed location information to dispatch service and checked on next appointments.

Ensured that all documents related to vehicle registration were up-to-date at all times.

Performed basic maintenance tasks on vehicles such as checking oil levels, tire pressure.

Tracked mileage using GPS devices in order to provide accurate billing information for clients.

Organized and managed travel itineraries for passengers, including scheduling stops along the route.

Maintained detailed records of trips including destinations, distances traveled, hours worked and fuel costs incurred.

Applied knowledge of GPS mapping and local traffic conditions to plan efficient, disruption-free routes.

Assisted elderly or disabled passengers requiring special attention throughout their journey.

Greeted customers warmly upon arrival at their destination; provided helpful information about local attractions if requested. Verified passenger identity prior to boarding the vehicle by requesting valid identification documents.

Avoided passenger displeasure and damage to items by stowing belongings with care.

Prepared and serviced vehicles for chauffeur duties, ensuring they were fueled, clean and in good working order.

Managed cash payments from customers accurately; kept receipts organized for accounting purposes.

Completed individual and business documentation on-time and with minimal errors.

Monitored traffic conditions to ensure a safe journey for passengers. Responded to specific locations at designated times to handle customer reservations.

Communicated with dispatch staff to ensure that all pick-up and drop-off times were accurate.

Adhered to state laws governing the operation of motor vehicles when transporting passengers.

Determined appropriate fare amounts, accepted payments, and issued receipts.

Followed safety rules to keep clean driving record with no accidents or incidents.

Determined pickup assignments and shift schedule by checking in with dispatch service.

Cleaned vehicle regularly to maintain professional appearance. Received belongings from passengers and safely and securely stowed items and luggage.

Appeared at designated appointments according to schedule. Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.

Conferred with dispatch to meet schedule targets and incorporate changes. Maintained vehicle to maximize passenger satisfaction. Upheld high standards of professionalism and discretion when working with high-value clients.

Offered riders information about local attractions and restaurants. Offered assistance to disabled passengers and stowed wheelchairs and other equipment correctly.

Supervised driver teams, created shift schedules and maintained reservation calendar.

Updated personal logs and business tracking documents accurately and according to schedule requirements.

Presented clean and sanitized vehicle to customers for utmost satisfaction. Applied mathematical skills to determine fares and change. Implemented marketing and other strategic plans to generate new business.

Hired new drivers, set and maintained performance standards and drove customer satisfaction initiatives.

Followed safety regulations and state laws governing vehicle operation. Operated vehicles with specialized equipment to transport and secure passengers with special needs.

Inspected vehicle and personally handled routine upkeep. Checked condition of vehicle's tires, brakes or safety equipment to verify working order.

Arranged to pick up customers or groups.

Performed pre- and post-trip safety and maintenance checks to mitigate hazards.

Managed unexpected emergencies and route changes with calm and professionalism.

Complied with traffic regulations to safely operate vehicles. Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.

Drove shuttle buses, limousines or company cars to transport passengers. Notified dispatchers or company mechanics of vehicle problems. Maintained strict compliance with safety rules for passenger and driver protection.

Communicated with dispatchers by radio, telephone or computer to exchange information and receive requests for passenger service. Responded to medical emergencies with calm mindset to smoothly render aid and determine need for advanced medical care.

Followed regular schedule of pickups for individual customers and groups.

Delivered or picked up mail and packages for customers or employees. Completed accident reports and delivered to supervisor. Collected fares or vouchers from passengers and made change or issued receipts.

Helped passengers feel comfortable by keeping pleasant temperatures and clean bus interiors.

Teamsters local union 398 Burbank, CA

Driver

Delivered goods and services to customers on time and in excellent condition.

06/2005 - 11/2022 Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.

Documented daily mileage, gas, and other data.

Provided courteous customer service during pickups and deliveries of goods.

Ensured vehicle was clean inside and out at all times. Monitored load security throughout trips.

Completed paperwork accurately in a timely manner. Carried out pre-trip inspections according to DOT standards. Adhered to company policies including hours of service limitations and hazardous materials transport regulations.

Utilized GPS navigation systems for efficient routing. Collaborated with warehouse staff for loading and unloading assistance when needed.

Inspected brakes, lights, tires, fuel levels and other important parts to maintain operational safety on the road.

Maintained accurate logs of driving activities to ensure compliance with federal regulations.

Checked vehicles to ensure they were in proper working order before and after trips.

Maneuvered equipment expertly and safely in areas with obstacles and limited space without injury or damage to equipment or products. Verified customer orders arrived on time and in top-quality condition, corresponded precisely to initial order and met with complete customer satisfaction.

Performed pre- and post-trip vehicle inspections using knowledge of safe and effective loading and handling procedures in coordination with company checklist.

Conducted post-trip inspections upon arrival at destination. Drove commercial vehicles over-the-road across [Number] states and mastered state, local, and federal traffic laws and regulations, resulting in safe on-time deliveries and satisfied customers.

Verified cargo against shipping documents and loaded and unloaded freight using forklifts, pallet jacks, hand trucks, and other equipment. Delivered and unloaded products at designated location at customer site using tractor-trailers, ramps, lift gates, pallet jacks and load bars. Communicated Immediately with manager regarding accidents involving equipment damage or on-the-job injuries and completed proper forms promptly.

Followed all applicable traffic laws and reported any incidents or accidents immediately.

Communicated with dispatchers about route changes due to traffic delays or inclement weather conditions.

Reported any mechanical issues or damages to management promptly. Navigated and planned each route with up-to-date GPS support, accounting for weather or construction issues, to prevent costly and avoidable delays.

Completed time cards, entered trip data into on-board computer, completed paper logs and maintained schedule of deliveries per dispatch instructions.

Addressed and resolved customer concerns, problems and questions professionally and courteously and developed positive long-range working relationships with repeat customers.

Received instructions from dispatcher regarding routes, delivery locations, pick-up times, and special deliveries.

Performed preventive maintenance tasks such as checking fluid levels and tire pressure.

Reviewed paperwork for completeness and accuracy, checked orders for correct number of boxes and corrected addresses and support documentation.

Made and broke up sets of trailers by using and handling converter gear, inspected truck equipment such as tires, lights, brakes, gas, oil and water and performed minor repairs.

Responded to service calls for emergency deliveries or pick-ups. Achieved clean driving record for [Number] years with no points, moving violations or preventable accidents.

Hooked and unhooked trailers from tractor and converter dollies. Loaded, balanced and secured product to safely transport goods. Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.

Inspected truck for defects and safe operating condition before, during and after trips.

Provided top product shipment delivery quality control, eliminating downtime, and maximizing revenue.

Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.

Read and interpreted maps to determine vehicle routes. Logged driving hours and fuel usage data on time to keep reports current. Maintained telephone and radio contact with supervisor to receive delivery instructions.

Measured temperature of haul and refrigerated area of truck, keeping cold items fresh.

Utilized pallet jacks and forklifts to load and unload materials off trucks. Delivered customer orders to homes and places of business within established time frames.

Retained valid proof of insurance and registration in vehicles. Established relationships with customers through use of interpersonal, active listening and inquiry response skills.

Drove tractor-trailer combinations to transport and deliver products, livestock or other materials.

Conducted emergency roadside repairs, changed tires, replaced light bulbs, and installed fuses and tire chains.

Completed transfers at hubs and final destinations to keep routes on schedule.

Used ropes and blocks to safely secure cargo for transport. Worked well with dispatchers to communicate route and schedule changes.

Conducted daily DOT pre-trip inspections according to set checklist. Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.

Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.

Performed pre- and post-trip safety and maintenance checks to mitigate hazards.

Observed driving regulations and safety procedures, maintaining excellent safe driving record.

Managed unexpected emergencies and route changes with calm and professionalism.

Maintained safe driving habits to protect property and general public on roadways.

Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.

Promoted positive customer service by delivering on-time shipments and fully resolving issues.

Performed [Timeframe] inspections and completed vehicle repairs. Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation. Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.

Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.

Planned efficient routes and adjusted strategies based on current weather and traffic information.

Recorded expenses and maintained receipts.

Maintained ongoing communications with [Job title] in operations center to keep teammates informed.

Notified customers of potential late deliveries, which resulted in

[Number]% decrease in calls to company support line. Processed shipment documents neatly and efficiently for each load. Fulfilled back haul orders and spotted trailers in loading yard. Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.

Followed regular schedule of pickups for individual customers and groups.

Reacted decisively and quickly to protect spoilage. Used pallet jack and forklift to load and unload products at distribution centers and route locations.

Managed on-time, under-budget tow truck service execution across region while partnering with local authorities and USPS.

Prepared detailed reports outlining trip, vehicle and passenger details. Aided senior leadership during executive decision-making process, generating daily logistics, and productivity records. Established relationships with agency representatives to complete towing jobs efficiently and according to procedures.

Kept bus orderly with strong control over passenger behaviors. Increased inventory longevity, inspecting and repairing equipment to promote effective mechanical and safety usage.

Obtained signatures needed to complete and process paperwork. John F Kennedy High School Granada Hills, CA

High School Diploma

06/1988

Education and Training

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