Medical Assistant Customer Service

KAMESHA GAGE

**** **** ****** ***.** Bakersfield, CA 93301 661-***-**** ad5sjc@r.postjobfree.com

PROFESSIONAL SUMMARY

Certified Clinical Medical Assistant with three years experience in the Medical field. Trained in customer support in high call volume environments. Superior computer skills and telephone etiquette. Excellent communicator with 1 and a half years in a demanding call center environment as a Customer Service Representative.

SKILLS

Quick learner Proficient in:

Great communication skills Ms Windows

Multi-line phone talent Ms Excel

Knowledge of office equipment Ms Word

PowerPoint

WORK HISTORY

Covid-19 Screener/ Medical Assistant 03/2021- 01/2022 Nursing Corps Inc. PO Box 2580, 500 Luray Drive Wintersville OH 43953 Amazon BFL2 Softlines 4500 Express Ave Shafter, CA 93263 My responsibilities were to ask covid-19 related questions and take the temperatures of every employee and visitor before entering the construction site. I was responsible for overseeing the self administration of Covid-19 nasal swabs for all of the contractors and construction workers to maintain the spread of Covid-19 on site. I also did all of the data entry for the Covid-19 swabs before they were sent off to the lab for testing.

Customer Service Representative 08/2020 - 11/2020

WestPac Labs 2920 F Street Ste. E-14 Bakersfield, CA 93301 My responsibilities were to answer calls in a high volume medical call center. I spoke to doctors and their staff about patient laboratory results and lab testing/ orders. I also sent out medical records to patients upon request and answered incoming calls from clients in Kern county and the Central Coast Certified Medical Assistant/ Referral Clerk 05/2019 - 08/2020 Niles Children’s Clinic 6055 Niles Street Bakersfield, CA 93305 I was responsible for sending off patient referrals to specialty practices as needed per the Pediatrician’s orders. Ensured that all information was accurate and sent out in a timely manner. Contacted insurances and treating practices to ensure all patients were scheduled with the proper specialist. Gained knowledge with ICD 10 and CPT codes and diagnosis. I also performed front office tasks including but not limited to answering phones, making copies, verifying insurances and using the EMR system. VFC certified for administering vaccinations to Pediatric patients. Knowledgeable in the proper handling, preparing and storing of vaccines. I also demonstrated respect for the privacy and confidentiality of patient’s protected health information.

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KAMESHA GAGE

1201 40th Street Apt.64 Bakersfield, CA 93301 661-***-**** ad5sjc@r.postjobfree.com Certified Medical Assistant 02/2018 - 08/2020

Universal Urgent Care 2121 Niles Street Bakersfield, CA 93305 I registered patients which included collecting any co-payments, scanning identifications and running insurance eligibility. Familiar with both HMO and PPO insurance plans as well as Medi-cal and Medi-caid. I created patient charts and scribed for the Providers, answered the phones, took messages as needed, contacted patients when needed, and called out to partnering facilities as needed for specimen pick ups etc. My other front office duties included but were not limited to taking packages, making copies, scanning documents, sending faxes and preparing medical records for both patients and other medical offices when requested. While working in the back office I took vital signs and chief complaints. I’ve also prepared/stocked exam rooms, took inventory for medical and office supplies and sent those orders out to be filled. I assisted physicians with exams, medical procedures and gave injections to both pediatric and adult patients. I’ve also resumed the leadership role on a day to day basis while my attending supervisor was away to maintain the flow of the office. Student Extern 04/2017 - 05/2017

Lags Medical Center 3550 Q Street Ste.202

Bakersfield, CA 93301

As a student I performed duties needed to gain experience in the medical field before graduating college and entering the Healthcare industry. These duties included taking vital signs and rooming patients and collecting their information for each pain management visit. Prepared and stocked exam rooms. I performed urine drug testing as needed. Performed injections and tray set ups for minor office procedures. I would also prep patients for minor in office procedures, document, file and scan into the EMR system as needed, scheduled and canceled appointments as well. Supported Living Specialist 10/2011 – 07/2014

New Vision For Independence LLC- 501 North Chester Avenue Bakersfield, CA 93308 I was responsible for assisting disabled adults with living independently in their communities. My specific duties were to assist clients with maintaining their homes on a day to day basis by cleaning, menu planning, meal preparation and cooking according to their specific dietary needs. I also assisted in grocery shopping, scheduling health appointments, providing transportation, medication monitoring, medication passing, managing money and anything else the clients needed to continue living independently.

EDUCATION

Vocational Diploma: Clinical Medical Assisting

High Desert Medical College- 2000 24th Street Bakersfield, CA 93301

*4.0 GPA

*NCMA Certification through NCCT

*CPR/AED Certification through American Heart Association

*Blood Borne Pathogens Training

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KAMESHA GAGE

1201 40th Street Apt.64 Bakersfield, CA 93301 661-***-**** ad5sjc@r.postjobfree.com High School Diploma: General Education

South High School- 1101 Planz Road Bakersfield, CA 93304

*2.7 GPA

*College prep courses

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