Store Director Customer Service
Resume:
Matthew Kroeger
Store Director
Midlothian, VA **112
***********@*****.***
Results-driven retail store director with 30 years of experience maximizing sales and profit potential for large
scale grocery retailers through innovative leadership, visual merchandising skills, business to business opportunities.Recognized as a effective leader with excellent interpersonal and communication abilities.Works
well in diverse team settings, and the ability to multi task to meet deadlines. Willing to relocate to: Richmond, VA
Authorized to work in the US for any employer
Work Experience
North East Region Supervisor
Advantage Solutions - Richmond, VA
September 2022 to Present
Responsible for the North East Region of the Country representing our client Impossible Foods leading app.1 Currently leading 12 RSR `s expanding to 20 in the next 2-4 months. Supporting my RSR`s thru in field training and regular meetings both in person and virtual. Working closely with the RSR`s to improve the kpi`s that drive the results for our client.
Store Leader/Manager
Kroger Stores - Richmond, VA
August 2018 to July 2022
Store Leader responsible to direct and lead approximately 175 Associates to deliver outstanding customer service experience,Coach,teach, train, mentor and develop my associates.Manage P&L,and store expenses.
Store Director
Lowes Foods - Greenville, SC
March 2017 to August 2018
Direct and coach approximately 120 associates in a new market for the organization with sales in excess of $15
million annually.
Effectively provided training and coaching to associates around the organizations culture and expectations.
Implemented a peer to peer training and coaching program for new associates. Maximized operational efficiency on the Front End by improving SPM Fostered a cohesive team of associates by cultivating a team environment and leverages the company recognition programs.
Implemented daily huddles with staff to improve communication and drive initiatives. Consistent track record of managing a team of 120 plus associates for optimal productivity. Store Manager
Store Manager - Richmond, VA
January 2015 to February 2017
Martins Richmond, VA
Direct and supervise approximately140 associates to deliver the best place for customers to shop and my associates to work.
Responsible for yearly sales in excess of $30 million Managed Pharmacy and Stand alone Fuel operation.
Coached and trained associates on Best in Class customer engagement. Coached and Trained associates on work flow practices to improve and drive efficiencies and results. Store Director
Lowes Foods - Charlotte, NC
May 2004 to January 2015
Directed and coached approximately 100 associates
Responsible for Store sales in excess of $15 million. Consistently out performed budgeted shrink goals.
Store consistently out performed Division Mystery Shop scores on a yearly basis. Store consistently out performed budgeted sales goals and stretch goals. Achieved highest score on company internal audit in division Education
Customer Service for Lowes Foods
Lowes Foods Leadership College - Winston-Salem, NC 2005 to 2015
Lowes Foods Shrink College - Salem, NC
2005
Bi-Lo School Of Business - Greenville, SC
1994
Law Enforcement
Brookdale Community College - Middletown, NJ
1979
High School Diploma
Manasquan High School - Manasquan, NJ
1978
Skills
• CUSTOMER RELATIONS (10+ years)
• INVENTORY (10+ years)
• RETAIL (10+ years)
• RETAIL MARKETING (Less than 1 year)
• Retail Management (10+ years)
• Team Building (10+ years)
• Scheduling (10+ years)
• Sales
• Merchandising (10+ years)
• Cash Handling (10+ years)
• Customer Service (10+ years)
• Management (10+ years)
• Payroll (10+ years)
• Microsoft Excel (7 years)
• Profit & Loss (10+ years)
• Recruiting (10+ years)
• Team Management (10+ years)
• Store Management Experience (10+ years)
• Leadership
• Store management
• Microsoft Office
• Communication skills
Certifications and Licenses
Food Safety
Certified for Safe Food Handling
Assessments
Retail Skills: Shelf Stocking — Highly Proficient
June 2018
Measures a candidate's ability to monitor and track inventory levels of merchandise on store shelves to maintain supply.
Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
June 2018
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
Customer Relations Strong Communicator
Team Leadership Strategic Planner
Conflict Resolution Retail inventory management
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