Customer Service Luxury Retail

Ivor Wesley Welch

Brooklyn, NY 917-***-**** ad5si6@r.postjobfree.com https://www.linkedin.com/in/ivor-welch-94a4a751/ Professional Summary

Highly experienced Store Director with a distinguished career in the high-end retail industry spanning 15 years. Proven success in managing and optimizing operations of luxury retail establishments, enhancing client experiences, and leading high-performing teams. Exceptional knowledge of luxury brands and a keen understanding of market trends. Adept at developing and implementing effective sales strategies to achieve revenue goals. Seeking opportunities to contribute expertise and leadership to a dynamic luxury retail setting. Work Experience

Shamballa Jewels New York, NY

Store Director/Wholesale Manager September 2017 - Present

● Manage and mentor 4 sales associates, contributing to enhanced performance and substantial revenue growth from $2M to $9.5M

● Instill a customer-centric environment, resulting in 40% increase in customer loyalty and satisfaction

● Devise schedules, end-of-day, and monthly reports, enabling effective management and in-depth analysis of store performance

● Monitor inventory, leading to improved stock levels and operational efficiency

● Take charge of 40 wholesale accounts, ensuring consistent product availability and timely delivery, boosting sales revenue from $3.5M to $13.5M

● Support planning and coordination of special events for 4 new collection launches per year, augmenting customer engagement by 50%

Roberto Cavalli New York, NY

Key Holder January 2016 to September 2017

● Drove yearly sales, fostering profitable client relationships and achieving $1.5M in sales

● Preserved visual presentation and store inventory for women's and men's departments

● Supervised a team of 4 staff members, providing effective leadership and support, resulting in 114% surge in overall sales performance

● Showcased keen understanding of product synergy and customer preferences, leading to 40% increase in average transaction value

Versace New York, NY

Sales Manager August 2012 to January 2016

● Led a team of 12 sales associates, consistently surpassing monthly sales goals by 60%

● Cultivated and maintained strong relationships with high-profile clients, resulting in increased repeat business and referrals

● Rendered stylist and personal shopping services to celebrity clients, delivering $7.5M yearly sales Saks Fifth Avenue New York, NY

Department Manager for Burberry London April 2011 to August 2012

● Surpassed monthly goals consistently by up to 50%, ensuring premium service levels for existing and new clients

● Supervised a team of 12 in the women's department, fostering a collaborative and high-performance work environment

● Successfully motivated sales staff to achieve top performance, leading to 50% increase in sales Hugo Boss New York, NY

General Manager September 2010 to March 2011

● Maintained high-quality retail standards, ensuring a visually appealing and customer-friendly shopping environment for each client

● Accelerated customer satisfaction by 90%, conducting market trend studies, staying ahead of industry trends, and offering relevant products

● Coordinated team of 6 in both women's and men's departments, ensuring efficient operations and a positive shopping experience

Guess by Marciano New York, NY

Sales Manager February 2008 to January 2010

● Led and coached 15 sales associates, driving record-high sales increases

● Streamlined store operations and inventory management, reducing costs by 18%

● Conducted regular training sessions to enhance team’s product knowledge and sales techniques, achieving 40% surge in sales per hour and per day

Additional Experience

Armani Exchange General Manager

Kenneth Cole Productions at Macy’s Department Manager Skills

Luxury Retail Operations, Sales Team Management, Strategic Sales Planning, KPI Monitoring, Profit Growth, Budgeting & Forecasting, Departmental Resource Allocation, Key Client Relationships, Visual Merchandising, Team Building/Hiring/Training

Education

Bachelor of Applied Sciences, Computer Science & International Marketing Long Island University Bachelor of Applied Sciences, Computer Science & International Marketing Fordham University

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