Customer Service Representative

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ADRIENNE MORRISON

**** ***** ******

Atlanta, Georgia 30318

Cell: 678-***-****

Email: ad5si2@r.postjobfree.com

www.linkedin.com/in/adrienne-morrison

SKILLS • Customer Service- Strong communication and listening skills with knowledge for providing clear solutions for simple and complex issues. Professionally process tasks with a friendly and courteous approach.

• Conflict Resolution- Proficiently resolve in-department queries accurately while providing information to ensure resolution of product/service complaints and customer satisfaction.

• Computer Proficiency- Experienced in operating Windows based operation systems, FDR (First Data) and TSYS (Total System Services, Inc).

EXPERIENCE Truist Bank – Atlanta, GA April 2017 – Present Operations Specialist I

• Support Contact Center requests for system access for new hires.

• Act as liaison with Physical Security, Facility Management, Identity & Access Management, as well as Telecom and End User Support.

• Engage in project analyses that have site impacts and make recommendations to leadership.

• Support Leaders and partners to maintain compliance and facility standards at Truist Contact Center Sites.

SunTrust Bank – Atlanta, GA March 2014 – April 2017 STOLI Customer Service Representative

• Assisted corporate and consumer clients with credit card inquires and balance transfers.

• Addressed payment and billing issues with clients in order to reach a payment resolution.

• Handled merchant disputes and make referrals for additional accounts.

Home Depot – Douglasville, GA August 2006 – August 2014 Customer Service Representative

• Processed in store customer orders through HD.com.

• Assisted clients with purchases and returns.

• Addressed customer service inquiries regarding their will calls and quotes, in accordance with Home Depot’s turnaround time.

• Processed phone sales for business and consumer clients. Page 2

ADRIENNE MORRISON

2848 Mango Circle

Atlanta, Georgia 30318

Cell: 678-***-****

Email: ad5si2@r.postjobfree.com

www.linkedin.com/in/adrienne-morrison

L-3 Stratis – Atlanta, GA March 2006 - October 2012 Data Collection Specialist

• Collaborated with the Bureau of Labor Statistics to locate, enroll and collect employment data for job openings and labor turnover survey.

• Managed an extensive database of approximately 350 cases, maintained and updated contact information.

• Liaised computer assisted telephone interviews with the respondent to acquire needed data.

• Analyzed data for accuracy; generated and maintained logs for completed work assignments and issues encountered during the collection process.

• Trained multiple respondents to report data via web, email and touch tone data entry systems.

EDUCATION NORTHVIEW HIGH SCHOOL

Dothan, Alabama

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