Customer Service

Sharon Moore

ad5sgt@r.postjobfree.com 910-***-**** Rockingham, NC

SUMMARY

Seasoned professional with 32 years of diverse customer service experience, including multiple cashier roles. Proven track record in handling cash transactions, customer inquiries, and maintaining high standards of service. Seeking Cashier position to leverage expertise in customer engagement and accurate financial handling. WORK EXPERIENCE

Zaxby's Rockingham, NC

Cashier Aug 2023 - Present

• Efficiently process customer transactions, maintain accurate cash handling, and provide exceptional service to ensure a positive dining experience at Zaxby's.

Buffalo Wild Wings Southern Pines, NC

Hostess/Cashier Jan 2023 - Present

• Facilitate an efficient dining experience by coordinating guest seating and managing reservations with attention to customer satisfaction.

• Process transactions accurately and efficiently, ensuring a smooth payment experience for all guests. Comtract Communications, Inc West End, NC

Caretaker/Housekeeper Apr 2010 - Dec 2022

• Provided comprehensive support in daily living activities tailored to individual client needs, ensuring comfort and well-being.

• Managed household duties, including thorough cleaning and maintenance, to create a safe and welcoming environment.

• Prepared nutritious meals and efficiently handled errands, contributing to the smooth operation of clients' households.

Speedway Cameron, NC

Cashier Jan 2021 - Jun 2022

• Managed point-of-sale operations, ensuring accurate processing of transactions across cash, check, and credit mediums.

• Delivered customer service by assisting with merchandise inquiries, facilitating returns, and exchanges, and maintaining a welcoming store environment.

• Conducted daily cash drawer reconciliations and restocked merchandise to maintain optimal store functionality. American Woodmark Hamlet, NC

Framer/Trimmer/Inventory and Quality Assurance Technician Nov 2018 - May 2019

• Accurately measured and assembled frame components, utilizing hand tools to meet production specifications.

• Conducted thorough inspections and quality control checks on products, ensuring proper labeling and preparation for shipment.

Perdue Farms Rockingham, NC

Quality Assurance/ Food Safety Associate Feb 2017 - Oct 2018

• Conducted comprehensive quality assurance assessments to verify product compliance with company and industry standards.

• Performed meticulous preoperational inspections, ensuring equipment and utensils met required sanitation guidelines prior to production.

• Collaborated effectively with USDA officials to maintain adherence to Standard Operational Procedures across all team members.

Zaxby's of Rockingham Rockingham, NC

Cahier/Shift Lead Jun 2015 - Feb 2017

• Managed cash operations, ensuring accuracy in drawer balances and financial transactions for multiple cashiers.

• Delivered high-quality customer service by efficiently taking and preparing a variety of food and beverage orders.

• Provided support to management by assisting with supervisory tasks as required, maintaining operational flow. Wendy's of Rockingham Rockingham, NC

Cashier and Customer Service Mar 2014 - Jun 2015

• Accurately processed customer transactions, managed cash and electronic payments, and provided detailed information on menu options and daily specials.

• Collaborated with kitchen staff to ensure timely preparation and delivery of food and beverage orders, enhancing customer satisfaction.

• Maintained cleanliness and organization of the dining area and service stations, and handled daily food preparation tasks with a focus on quality and efficiency.

SUBSTATION II Rockingham, NC

Assistant Manager Jul 2012 - Mar 2014

• Managed daily operations, including inventory control, employee scheduling, and maintaining store readiness, ensuring a seamless customer experience.

• Conducted comprehensive training for new hires, enhancing team performance and service quality. Save a Lot Grocery Store Rockingham, NC

Cashier or Checker Stock Clerk (Temp) Aug 2012 - Dec 2013

• Provided customer service by assisting with inquiries, processing returns, and resolving complaints, ensuring a positive shopping experience.

• Managed point-of-sale transactions and maintained shelf inventory, contributing to store efficiency and accuracy in inventory management.

Steve's Pizza Hamlet, NC

Assistant Manager Feb 2011 - May 2012

• Directed daily operations, ensuring seamless function from opening to closing, while overseeing staff performance to maintain operational excellence.

• Administered accurate financial transactions, including the responsibility for the end-of-shift money count, upholding integrity in all cash handling processes. Legal Aid of North Carolina Pittsboro, NC

Benefits Counselor Jan 2009 - Dec 2010

• Facilitated client access to state and federal assistance programs by managing the application process and ensuring accurate data entry into relevant systems.

• Conducted comprehensive interviews to gather personal and financial information, enabling tailored support and effective matching with suitable aid programs.

• Maintained meticulous records of client interactions, documenting the provision of assistance for Food and Nutrition benefits and Medicare Prescription (Rx) Extra Help. Sandhills Regional Medical Center Hamlet, NC

Mental Health Technician Jan 2010 - May 2010

• Conducted thorough bio-psychosocial assessments and documented patient mental health evaluations, facilitating the development of tailored treatment plans in collaboration with a multidisciplinary team.

• Co-facilitated daily group therapy sessions, focusing on enhancing patients' coping mechanisms and reinforcing positive behavior for post-discharge mental health management. Richmond Community College Hamlet, NC

Tutor Jan 2007 - Jan 2010

• Provided individualized tutoring to enhance reading and comprehension abilities, facilitating academic success in General Education and Human Services courses.

• Assessed student understanding of course material, implementing strategies that improved learning outcomes and exam performance.

BRITTHAVEN OF HAMLET Hamlet, NC

CNA - Certified Nursing Assistant Jun 1997 - Sep 2008

• Provided compassionate patient care as a Certified Nursing Assistant at Britthaven of Hamlet, ensuring the highest level of comfort and safety for residents through daily living assistance, health monitoring, and effective communication with the healthcare team.

Shoney's Rockingham, NC

Waitress/Hostess Oct 1995 - Apr 2000

• Delivered attentive customer service, ensuring guest satisfaction by accurately taking and fulfilling orders.

• Maintained a welcoming atmosphere as a hostess, managing seating arrangements to accommodate diner flow. Meadowbrook Manor of Rockingham

Rockingham Certified Nurse's Assistant 1993 - 1997

• Provided compassionate and attentive care to residents at Meadowbrook Manor of Rockingham, ensuring their comfort and safety while assisting with daily living activities and medical procedures as a Certified Nurse's Assistant. PEKING WOK Rockingham, NC

Waitress/Hostess May 1993 - Nov 1997

• Provided exceptional customer service by greeting and seating guests, taking orders, and serving food and beverages with a friendly demeanor, ensuring a pleasant dining experience at Peking Wok. MYRICK CONSTRUCTION INC Dunn, NC

Payroll Clerk Jul 1993 - Aug 1994

• Accurately processed weekly payroll for over 150 employees at Myrick Construction Inc., ensuring timely distribution of paychecks and meticulous maintenance of payroll records in compliance with federal and state regulations.

Cna None - None

• Provided compassionate and attentive care to patients, ensuring their comfort and safety while assisting with daily living activities and medical procedures as a Certified Nursing Assistant at None. EDUCATION

Richmond Community College

Associate in Science (AS) in Human Services

Hamlet, NC

May 2010

Kaplan University

Bachelor's Degree in Psychology

Clinton, NC

None

SKILLS

Tutoring • Guest Services • Sales • Microsoft Excel • Microsoft Publisher • Microsoft Word • Restaurant Experience • Computer Literacy • English • Customer Service • Manufacturing • Quality Inspection • Food Safety (5 Years) • EHS

(2 Years) • Food Production (2 Years) • Confluence • Google Docs • Documentation Review • Adp • Kronos • Bilingual

• Clerical Experience • Administrative Experience • Cleaning • Cashiering • Team Management • Payroll • Coffee Experience • Assistant Manager Experience • Haccp • Crisis Intervention • Quality Assurance • Kitchen Experience

• Behavioral Health • Hand Tools • Assembly • Quality Control • Nursing • Shift Management • Stocking • Individual

/ Group Counseling • Mental Health Counseling • Management • Computer Operation • Medicare • Group Therapy

• Host/Hostess Experience • Leadership • CPR • Hospital Experience • Behavioral Therapy • Addiction Counseling • Case Management • Inside Sales • Leadership • Sales • Customer Service • Inside Sales • Payroll • Cash Handling • Guest Services • Manufacturing • Cash Register • Quality Assurance • Restaurant Experience • Assembly • Quality Control

• Hospital Experience • Clerical Experience • Tutoring • Documentation Review • Retail Sales • Shift Management

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