Retention Specialist Customer Experience
Resume:
Veronica Lewis
Great Falls, SC *9055
**********@*****.***
Professional Summary
Retention Specialist with 15 years of experience working in the Public Sector Committed to providing efficient and courteous service to identify customer needs while utilizing problem resolution and de-escalation techniques to bridge the gaps between labor forces, management, and the customer to increase revenue and customer loyalty.
Work History
Properly Vetted—-Business Manager May 2020 - Present Strategically placed products and services available for promotions on various online and social platforms to entice visitors to purchase and promote cross selling with other products and services.Coordinated logistics, taxes, process payments, and interacted with customers to answer questions or resolve problems.
Conduent, — Retention Specialist Sept 2016 - May 2021 Charlotte, NC
Utilized knowledge of customer experience to create specialized plans for customer retention.
Implemented employee incentive programs to promote a positive work environment to review various strategies and their success/ failures. Chester County School District — Educator March 2004- June 2013 Chester, SC
Selected materials and developed lesson plans to enhance skills for individual students.
Developed and implemented engaging lesson plans to keep learner attention.
Exemplified positive behavior for children by assisting with learning, transitioning with state and federal standards while maintaining classroom management and safety.
EDUCATION
Francis Marion University, Florence, SC
Bachelor of Business Administration in Management
SKILLS
Knowledge of federal and
state regulations governing
purchasing and personnel
issues
Ability to coordinate diverse
administrative functions with
discretion
Knowledge of accounting and
budgeting practices
Utilize Information and
technical updates to develop
product demonstrations and
presentations
Exceptional organization and
communication skills
Proficient with computer
hardware, software and IT
terminology
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