Customer Service Care
Resume:
DILKI APEKSHA
Customer Care representative
PROFILE
I am a highly motivated and responsible
person and possess interpersonal
communication and innovative skills to
succeed. I also can work under pressure and
set high targets for myself and have good
teamwork and leadership skills. I hope to
unitize and extend this skill within the next
few years by gaining work experience and
training.
CONTACT
㷌 Al Khail gate, al Quoz,
industrial area 2, Dubai.
㷩 ad5sfc@r.postjobfree.com
PERSONAL INFORMATION
Name:
A D Apeksha De Zoysa
Birthdate:
11-05-1997
Nationality:
Sri Lankan
Passport Number:
N7233494
SKILLS
• Multi-line phone talent
• Client Communication
• Documentation And Reporting
• Administrative Support
WORK EXPERIONS
Deputy customer service in gulf marketing group (GMG) March 2022 – Till now
• Manage the front associates, such as customer service supervisors, cashiers, stockman and maintenance.
• Blancend and operated cash register according to company policies and procedures.
• Handling online platform & process to delivery. ( Instashop, Talabat, Now Now)
• Responding to customer requests and concem and accommodating group to ensure customer satisfied and provide repeat business.
Customer Care representative at Mobitel HMC Holdings Pvt Ltd January 2020- November 2021
• Offered advice and assistance to customers, paying attention to special needs or wants
• Educated customers on company systems, form completion and access to services
• Sought out extra training opportunities to enhance customer relationship management abilities
• Drove team revenue totals by bringing in top sales numbers Customer care call center in Sri Lankan airlines
May 2019 – January 2020
• Documented and detailed calls and complaints using call center's CRM database
• Communicated with customers and maintained high level of customer satisfaction
• Adhered to company policies and scripts to consistently achieve call-time and quality standards
EDUCATION
Completed Certificate Course in Human Resource Managment Study Programmed in Charted Institute of Personal Managment Sri Lanka (CIPM) March 2019.
Completed diploma in Sri Lankan Airline Forest E-Ticketing, Reservation, Marketing, GDS, Tour, Airport Operations and Cargo Conducted by; Mr. Deepal Perera at International Airline Ticketing, May 2019. Completed the Diploma in English Teaching at Ceylon English Training Collage
(pvt) Ltd April 2019.
Completed Diploma in Computer Application by Fashion Education May 2018 Completed Course in English Language by National Institute of Business Managment Sri Lanka (NIBM) October 2017.
G. C. E (Advanced Level) at Mahasenpura College Tissamaharama. August 2016. I do here by certifying that all the above information is true and accurate to the best of my knowledge.
Date: Signature of Applicant
Contact this candidate