Call Center Representative

Carlos Javier Aponte

**** ****** ***** ****** **.

Tampa, Florida 33647

Telephone: 813-***-****

Email: **************@*****.***

Objective

• Being part of a company in which i can put into practice all my knowledge,that gives me the oppurtunity to reach all my goals,and that offers me the work,personal and intellectual area.

Education

Universidad del Turabo – August 18 2014- May 21 2019 - Cayey, Puerto Rico.

• Bachelor in Computer Systems.

Abilities

• Bilingual (Fluent in English and Spanish)

• knowledgeable in computer skills.

• Capable of working in a team enviorment.

• Ability to work with the public.

• Able to work with minimal supervision.

• Positive attitude towards work and ease of communication. Programming Skills

• Microsoft Word, Power Point, Excel, Access.

• Microsoft Visual studio basics

• Debugging in c++

• Java Programing: Programed a School Quiz using the method of Strings,

• Determining Age Appropriate Rules with If Statements e.g. (Can vote or Cannot vote).

• Databases Management: Working on Database with SQL using Primary Keys and Foreign Keys.

Work Experience

• Call Center Representative At Epiq Systems – Tampa, Florida 2019-2020

• Call Center Representative At Advantmed -Puerto Rico 2020-2021

• Customer Service Representative At Conduent – Puerto Rico 2021- 2022 Responsibilities

• Answering Calls and Responding to Emails.

• Handling client inquiries and creating Escalations.

• Entering client information into Systems.

• Following up Client calls when necessary.

References

• Denis Maldonado - Conduent 787-***-****

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