Debtors Clerk Switchboard Operator
Resume:
To acquire the position of switchboard operator in a hospital or any organization and
manage the communication network of the organization smoothly and efficiently. Operate any digital system ie. 3cx, Pabx, Cisco including programming to be user friendly.
Attention to detail as a medical debtors clerk.
Have a passion for the sick and elderly
Creating a positive image for the organization.
Excellent personality and excel in positive mind set Making a difference in every aspect
Team player and willing to learn and share new ideas and experience Debtors clerk
JDJ diagnostic pathology laboratory, Durban
Duties :
Answer a very busy switchboard
Attend to walk in patients and fill out forms cash and medical aids Attend to reps, couriers, technicians
Do patient queries with doctors rooms and hospitals Email, fax patients results.
Do outstanding of tests and turn around times
Addon tests as per doctor's request
Receive emails of results from peripheral and hand over for entry Complete reception duties
Assist HR with staff files
Get quotes as per request by management
Worked with Covid 19 patients results and calls., private, company n hospitals and accounts.
PROMOTED AS ACCOUNTS CLERK
. Download Report for Patient and medical aid outstanding.
. Do write off of small balances, that charges over medical rates.
. Query with medical aid with payments, send paper claim and path notes for payments to be made.
. Check if ICD 10 codes are correct and do resubmission.
. Send SMS, phone and email statements to patients for payments, do follow up with medical aid and patients.
. Attend to calls querying accounts.
. Add all on Excel time sheet.
. To screen unpaid claims and recover effectivity from correct source. Sending emails to medical aid.
Monitor accounts and incoming payments.
Verify discrepancies.
Phoning medical aid/ clients and doctors rooms to gather valid information. Check websites for information or ensuring that the claim is paid. Ensuring that missing remittance is received and marked off. Answer incoming calls and ensure clients satisfaction is given to our clients. Respond to and resolve client billing issues and queries. Attention to details on test not paid. Motivate if required. Ensuring lab forms are emailed to medical aid, should there be an issue for non payment.
Nov 2019 - Present
PERSONAL
INTERESTS
Name
sandhya zayna sathiapaul
Address
30 wandale place briardale newlands west
4037 durban
Phone number
ad5sec@r.postjobfree.com
Reading Watching movies, social media
WORK EXPERIENCE
SANDHYA ZAYNA SATHIAPAUL
Privates in hospital claims collecting directly from clients that do not have medical aid.
Ensure rates are adjusted redirecting discounts to senior to be adjusted. Enter valid notes against each claim.
Validate check, fix and submit claims via Edi.
Ability to calculate/ post and manage account
Switchboard Receptionist
Ampath Laboratory, Durban
Operate an PBX (upgraded to Cisco)
Multiple incoming lines (PBX)
150 Extentions excl lab and depots PBX+Cisco
Program Switchboard with names and extentions
Print outgoing calls from PBX
Create speed dials, authority codes
for staff ( PBX)
Arrange telephone instruments for new employees and replacement of faulty telephone instrument for serving employees .
Send Messages via Mox now Google
Patient Enquiries
Customer Care
Attend to visitors
Liaise with Pathologists,Reps, Doctors,
Internal and External Clients
Perform administrative duties that relate to the switchboard Use PA system for announcement
Report to Telkom for faults
Compiler/Editor of Ampath in house publication called "AMCHAT" Further Achievements:
Computer Course at Ampath
Customer Care
First Aid at St John's Ambulance
Chief Co ordinator of annual year end function for Ampath in 2007 and 2008 at the ICC.
Aug 1997 - Mar 2015
Switchboard Receptionist
Lakesmit and Partners, Durban
Fully competent in operating the telephone switchboard efficiently and courteously. Arrange telephone instruments for new employees and replacement of faulty telephone instrument for serving employees .
Operate a 3CX switchboard unlimited incoming and outgoing lines Answer within 3 rings and competent in operating the hospital paging system Good organizational and multitasking.
Make appointments and get relevant external doctors for Radiologists Ensure that the Reception area and lobby are well presented, clean and tidy at all times.
Transfer calls to the correct departments ( listen attentively) Perform administrative duties that relate to the switchboard Know what is done in each Radiology department
Take message and rely timeously Doctors messages given personally Program switchboard with speed dials and make it user friendly for external use Friendly and approachable personality.
Filing of patient requisition forms
Query I.O.D documents
Data capture
Update external doctors details throughout KZN
Email messages
Contact porters for patients and forms to be picked up from hospital Welcome all patients, Consultants, and visitors into the Hospital facilities Provide Excellent customer service at all times.
Feb 2016 - Mar 2017
Assist by emailing written quotation as required by obtaining codes for specific procedures.
Incomplete
Unisa, Durban
SUBJECTS COMPLETED:
Public Relations 1
Public Relation 2
Public Relation 3
Communication Science 1
Communication Science 2
Communication Science 3
Public Relation Law
Social Psychology
Business Management Mod 1
Business Management Mod 2
Media Studies 1
Media Studies 2
Industrial Relations
Marketing & Advertising
Afrikaans
COMPUTER LITERACY
Ms Excel 2002
Fundamentals
Ms Word 2000
Ms Excel 2002
Proficient User
Feb 2001 - Nov 2008
References available on request.
Microsoft
Switchboard Receptionist
Team player
Attention to detail
Communication skills
EDUCATION AND QUALIFICATIONS
REFERENCES
SKILLS
Contact this candidate