Talent Acquisition Customer Service
Resume:
PETER
PHAM
Wichita, KS
ad5se2@r.postjobfree.com
SUMMARY
Results-driven candidate offers an exemplary record of driving sales growth and achieving success. Skilled in customer service, account management, and developing effective marketing strategies. Experienced in cultivating customer relationships, leading product launches, and exceeding sales goals.
EXPERIENCE
Talent Acquisition Specialist Expleo Group
JULY 2023 – PRESENT
• Maintained accurate records in Applicant Tracking System regarding all aspects of the recruitment process including interview notes and candidate status changes.
• Hired employees and process hiring-related paperwork.
• Performed searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, and employee referrals.
• Utilize ATS - ICIMS
• Created and implemented comprehensive recruitment strategies to identify and attract qualified candidates.
• Reviewed employment applications and evaluated work history, education and other qualifications of applicants.
• Worked with hiring managers and HR community to understand hiring requirements.
• Advised management on organizing, preparing, and implementing recruiting and retention programs.
• Conducted regular recruitment reports to present to senior management.
• Reviewed employment applications and job orders to match applicants with job requirements.
• Consistently met or exceeded key performance indicators established by management team relating to time-to-fill ratios, cost per hire metrics.
• Analyzed employment-related data and prepared required reports.
• Informed job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, and promotion opportunities.
• Developed and maintained relationships with hiring managers to ensure understanding of their requirements for each role, while remaining compliant with all federal, state, and local employment laws.
Talent Acquisition Partner CVS Health (Contract)
SEPTEMBER 2022 – JULY 2023
• Enterprise Digital Architecture
• Partner with hiring leaders across the CVS and Aetna organizations to develop innovative recruiting and sourcing strategies
• Optimize job descriptions to attach and hire top talent
• Utilize Boolean search strings through various internal and external job boards, LinkedIn, virtual meetups, and Career Fairs
• Has contributed or lead strategic talent acquisition projects that have led to high impact results for the organization
• Utilize internal ATS (StarSource) to track candidates and keep pipeline progress up to date
• Strong sourcing, screening and offer negotiation skills
• Managed full-cycle recruiting process from sourcing to onboarding new hires.
• Utilized social media outlets such as LinkedIn to source potential candidates.
• Partnered with business leaders to analyze staffing needs and negotiate contract terms.
• Reviewed resumes and credentials for appropriateness of skills, experience and knowledge in relation to position requirements.
Talent Sourcing Partner CVS Health (Contract)
JULY 2022 – SEPTEMBER 2022
• Enterprise Digital Architecture
• Source highly skilled Digital Architects tracking through a proprietary ATS
• Strong sourcing, screening and offer negotiation skills
• Utilize internal ATS (Smashfly) to track candidates and keep pipeline progress up to date
• Support our Talent Acquisition Partner teams with active leads both individually and within a team framework, using technology-based recruiting tools, business relationships, and referrals
• Developed innovative and proactive sourcing strategies to produce high-quality active and passive candidate pipelines.
• Managed full-cycle recruiting process from sourcing to onboarding new hires.
• Conducted interviews with potential candidates to assess their qualifications, experience and skills.
• Provided full recruitment lifecycle support to business groups for permanent and contract positions.
• Analyzed recruitment data to evaluate effectiveness of recruitment processes and identify areas for improvement.
• Partnered with business leaders to analyze staffing needs and negotiate contract terms.
Technical Account Management Recruiter PDS Tech
JULY 2019 – JULY 2022
• National sales and talent acquisition for major defense and private sector clients
• Experience recruiting complex technical requirements for clients in many industries including but not limited to Retail, Aerospace, Technology, and manufacturing clients
• Contract negotiations with customers and consultants
• Drive goals to meet KPIs regarding metrics
• Utilize internal ATS – Salesforce, Bullhorn
• Communicate with key stakeholders, Hiring Managers, candidates, VMS representatives to seamlessly place and onboard candidates in a timely and professional manner
• Post attractive advertisements to appeal to highly qualified candidates
• Maintain an active pipeline for recurring roles.
• Managed the full cycle recruitment process from sourcing to onboarding.
• Interpreted and explained human resources policies, procedures, laws, standards, and regulations.
• Drafted offer letters based on salary guidelines, benefits packages.
• Maintained current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as Americans with Disabilities Act (ADA).
Technical Recruiter TEKsystems
SEPTEMBER 2014 – JULY 2019
• Specialized in the IT fields of Network Infrastructure, Application Development, Telecommunications, Technical Support, End-User Support, Cloud Technologies
• Talent management in the IT Staffing and Recruiting industry
• Source talent and requirement needs through leads and cold calls
• Utilize internal ATS – RWS (Recruiter Work Space), Salesforce, Connected
• Negotiate rates and benefits with customers and consultants
• Prepared and maintained employment records related to events, such as hiring, termination, leaves, transfers, and promotions, used human resources management system software.
• Scheduled and conducted new employee orientations.
• Informed job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, and promotion opportunities.
• Provided management with information and training related to interviewing, performance appraisals, counseling techniques, and documentation of performance issues.
• Maintained current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as Americans with Disabilities Act (ADA).
• Developed and implemented personnel policies and procedures.
• Conducted in-depth interviews to assess candidates' qualifications and compatibility with company culture.
• Utilized applicant tracking systems for candidate sourcing and management.
EDUCATION
BS in Business Management Wichita State University
DECEMBER 2013
AS in Business Administration Butler County Community College
JULY 2010
SKILLS
Account Management
Business Development
Talent Acquisition
Contract Negotiations
Candidate Pipelines
Compensation Analysis
Consultative Sales
Applicant Tracking Systems
Talent Management
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