Quality Control Risk Management
Resume:
Davon L. Randazzo
*** ****** ****** *********, ** 15056
ad5s90@r.postjobfree.com
Professional Summary
Over 10 years of experience of serving clients. Proficient in operating a computer to process data, familiar with Microsoft Word, Excel, and other computer software. Effective problem solving and decision making capabilities, and able to communicate effectively with written or oral instructions. Results oriented and organized with strong interpersonal and problem solving skills developed through formal education and practical application. Strong work ethic and can function well with a group or independently.
Experience
Quaker Valley School District Food Services- Cafeteria Worker 2018-2021 Leetsdale, PA
● Assist with food preparation
● Serve students lunch
● Dishwasher
● Backup Cashier
Federated Investors Services Division -SOA/Investors Services Risk Management 1999-2007 Pittsburgh, PA
● Performed and assisted in monitoring of all daily operational functions and processes of the department
● Assisted in developing and implementing detailed operational procedures and performed quality control of these functions.
● Documented, maintained, and executed department/company policies and procedures Provided feedback and recommendations to the department managers related to daily responsibilities and work priorities
● Analyzed transaction processing to insure compliance with all prospectus guidelines and requirements Elevated any potential issues and proposed solutions to the department management Assisted in the review of risk management functions and processes to ensure all appropriate controls are in place and the processes are completed in an effective and efficient manner Worked directly with members of the Federated and Boston Financial organizations on Operational Compliance initiatives Provided quality control of the daily processes including but not limited to the monitoring of
● Frequent Trading, After Cut-Off Trading, As-Of /Adjustment Review and Processing, and Contingent Deferred Sales Charge Fee Waivers
Federated Investors Services Risk Management- Operations AnalystManagement 2004-2005 Pittsburgh, PA
● Completed daily operational functions and processes of the department Performed quality control of department operations
● Documented, maintained, and executed department policies and procedures Analyzed transaction processing associated with daily department responsibilities to ensure compliance with all prospectus guidelines and requirements
● Monitored Frequent Trading, After Cut-Off Trading, As-Of/Adjustment Review and Processing, and Contingent Deferred Sales Charge Fee Waivers Federated Investors Services Division -Team Leader/Cash Management Services 2002-2004 Pittsburgh, PA
● Assisted in managing the day to day trading and operations for Bank Cash, Broker-Dealer Cash, and Institutional Cash Clients, develop a strong understanding of the support requirements for transmission clients and of the daily movement of cash and how Control, Wire services, Trading and adjustments play a role in the process
● Developed a strong understanding of the policies, procedures, and products to assist in managing/minimizing risk and to increase departmental efficiency
● Represented Cash Management on the committee responsible for the implementation of the Customer Identification Program Participated in the training and provided onsite support to BFDS post conversion Supported
● Assisted in managing inbound call center, including call monitoring and contributing to staff evaluation Functioned as role model and resource for the staff and provide for the professional development of new and existing staff of the client service representatives Federated Investors Services Division- CSR/CMS /Broker Dealer Services 1999-2002 Pittsburgh, PA
● Delivered quality customer service to internal and external clients by responding quickly to inbound calls and accurately supplying information
● Proficient in processing work through AWD
● Effectively analyzed, researched, and resolved problems on accounts and provide efficient follow through
Education
Lock Haven University December 1993 Lock Haven, PA Bachelor of Arts Major: Commercial Recreation and Leisure
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