General manager
Resume:
Crystal Nastacio
Customer-oriented Manager *+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Goodyear, AZ 85338
ad5s8y@r.postjobfree.com
Im 27 years of age, I grew up in a small town named Espanola located in New Mexico. My husband and I moved to Phoenix in 2017. I have 1 son that's now 8 years old and hes excelling in school. Im currently studying cybersecurity analysis to become a cybersecurity analyst. Willing to relocate to: Avondale, AZ - Litchfield Park, AZ - Authorized to work in the US for any employer
Work Experience
General Manager
Pizza Hut - Buckeye, AZ
January 2022 to October 2022
Primary Core Responsibilities
1. Ensure prompt, friendly service according to company guidelines. 2. Direct overall activities and performance of hourly staff. 3. Handle verbal and written guest complaints immediately. 4. Monitor and maintain adequate food and beverage inventories. 5. Teach and enforce alcohol awareness. Build a positive relationship with local authorities by seeking their assistance in alcohol related issues.
6. Ensure timely product preparation and presentation meets company standards. Ensures product preparation meets sales volume by use of forecasting tools. 7. Ensure maintenance of restaurant cleanliness and sanitation according to company guidelines and government standards.
8. Complete daily reports and documents on a timely basis. 9. Schedule staffing in an effective manner ensuring sales volume and service levels. 10. Ensure the adherence of all cash handling procedures. 11. Direct hiring, assignment, training, motivation, evaluation, promotions, and discipline of restaurant personnel.
12. Communicate effectively with other management staff. 13. Keep abreast with all relative computer application, forms and spreadsheets. 14. Complete all other assigned duties and responsibilities. General Manager
Domino's Pizza, Inc - Phoenix, AZ
January 2018 to October 2020
• I had started back in the company by being a driver to work my way back to general manager.
• Responsible for achieving sales and profit goals
• Ensured adequate staffing and recruitment to meet the needs of the business
• Provided guidance to staff members on new procedures and policies
• Ensuring that all productivity numbers, sales and budgets are met.
• Training, coaching, counseling and disciplining team members and shift managers
• Adhering to all company food safety, cash handling and operational policies and procedures and ensuring that all team members are in compliance as well
• Tracked sales performance
• Promoted after 1 years of being a driver.
Assistant General Manager
Domino's - Santa Fe, NM
December 2016 to May 2017
• I was promoted to this position after being a delivery driver from date 12-01-2015
• Must follow ALL policy and procedures 100% of the time and I expected the same from my crew
• Cost Controls, Cash control, Food management, Work to a Schedule,
• Resolved problems promptly to elevate customer approval.
• Handled cash accurately and prepared deposits.
Assistant General Manager (AGM)
Ohkay Owingeh Casino Food and Beverage - Ohkay Owingeh, NM February 2015 to December 2015
• I was working in the Starbucks located inside the casino.
• I was promoted very quickly to general manager due to the lack of staff and to my ability to work each position efficiently.
• Manage effectually inventory, cost of goods control as well as labor costs.
• Ensure inventory is up to date, as well as amounts of supplies, materials and merchandise are suitably ordered and stocked
• Conduct interviews and ensure to make hiring as well as termination decisions
• Prepare schedules.
• Developed and maintained relationships with customers and suppliers.
• Managed budget implementations, employee reviews, training, schedules.
• Maximized efficiency by coaching and mentoring.
Education
Certificate in Cybersecurity Analyst
Google - Remote
February 2023 to Present
Certificate in Data Analytics
Google - Remote
January 2023 to Present
High school or equivalent in Basic
Aztec Home schooling - Pojoaque, NM
December 2012 to June 2013
Skills
• Food Safety
• Customer service
• Interviewing
• Recruiting
• Salesforce
• Customer relationship management
• Sales
• Cash handling
• Profit & loss
• Bilingual
Languages
• Spanish - Expert
Certifications and Licenses
CPR/AED
January 2022 to January 2024
ServSafe Food Protection Manager
July 2022 to Present
Assessments
Retail customer service — Proficient
August 2022
Responding to customer situations in a retail setting Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient October 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Management & leadership skills: Impact & influence — Proficient October 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Customer service — Proficient
October 2021
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
October 2021
Responding to customer situations with sensitivity Full results: Proficient
Food safety — Proficient
September 2021
Knowledge of proper food and equipment handling safety measures Full results: Proficient
Attention to detail — Proficient
February 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Scheduling — Proficient
August 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Project timeline management — Proficient
July 2022
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
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