Customer Service Store Manager
Resume:
Ryan D Allen
Assistant Manager, Distribution, Inventory, Merchandising, Sales, Industries Of
Influence( Food, Telecommunication, Entertainment, Manufacture) 475 Vandalia Ave
Brooklyn, NY 11239
ad5s8q@r.postjobfree.com
EXPERIENCE
BRC - Brooklyn,NY —
Maintenance/Electrician/Plumber/Painter
12/23 - PRESENT
Work orders, trash, fixing/replacing shower heads, replace doors/windows, taking care of building boiler system, heater/drainage of pipes,plumber, painter, electrician
SAMS Club -Marietta, Georgia — Assistant Store Manager 02/2019 - 07/2021
I was initially hired as Cafe Supervisor, promoted to Assistant Store Manager within six months, and managed two locations totaling $1M in sales over 50+ employees. I maintained an outstanding customer service-oriented environment through selection, training, and development of staff. Set, evaluated, and reached short-term and long-term goals for the store and team.
● I recruited and hired talented Management and Associated based on business needs.
● I have implemented sales and customer service training of Management and Associates in Customer Service, selling skills, Company Policies and Operations, and product knowledge.
● Streamlined payroll processing procedures, ensured compliance with accounting policies, achieved 100% accuracy and compliance in cash and inventory levels.
● We carried our merchandising programs to meet schedules and standards of excellence.
● I maintained proper inventory by proficiently ordering seasonal and vendor products and ensured accurate counts in each development.
● Accepted the Flagship Award for Outstanding Customer Service in 2020 and surpassed 15 other stores in the district. Kroger - Marietta, Georgia — Assistant Store Manager 11/2016 - 02/2019
Worked with the store manager to efficiently and profitably operate two retail stores. Utilize clear communication between management and team members to provide an open collaboration towards common goals. Complete daily opening and closing functions involving revenue. Manage SKILLS
Self-motivated Distribution
and Retail Professional
dedicated to continuous
process improvement in the
face of rapidly evolving and
changing markets. Extremely
results-oriented and
proactive in addressing and
resolving problems. Focused
on process improvement and
on-time product delivery.
Budgeting and forecasting
specialist, with advanced
knowledge for Microsoft
Word, excel, and data entry
programs. Successfully
managed store operations,
merchandising, inventory
control, and implementing
store and company programs.
Enthusiastic team player with
a strong work ethic, and
ability to communicate with
staff and C-Level executives.
AREAS OF EXPERTISE
Electrician
Plumbing
Work Orders
Replace Shower Heads
Replace Doors, Windows
Take Care of Boiler
System,heater and drainage
of pipes
Shipping & Tracking Control
Inventory
Teamwork Facilitation
Management
Vendor Management
Customer Service
Merchandising & Sales Data
inventory levels by placing purchase orders and stocking merchandise. Assist in new hire training. Generate payroll on a weekly basis.
● I collaborated with Human Resources to facilitate professional development and training of employees on new store procedures and FDA regulations for goods and foods handling.
● Implemented a shopkeeper system to automate registers, helped streamline open/close process and sales reports, and provided data efficient data to corporate to measure store profit.
● Scan products to make sure they are correctly priced and placing them in their proper place in the stockroom and restock the sales floor.
● Change and move displays according to the perimeter pack provided by corporate headquarters, ensuring signage is in place.
● Developed a weekly inventory refresh process to analyze scheduling accurate workforce reports, update schedules, providing easy access to staff/management via an app, reduced coverage issues by 80%
● I implement a sup[plier/purchase order process to track suppliers, purchase order, and invoices, improving account management by 65%.
TJ MAXX - Scranton, PA — Distribution & Inventory Assistant Manager
02/15 - 01/19
Manager a day-to-day operation of a 250,000 Distribution center. I facilitated order fulfillment, inventory management, safety, customer satisfaction, automation of skew numbers, ensured accuracy of inventory reports, and customer satisfaction.
● Trained and developed a staff of associates in receiving, Q&A, order fulfillment and shipping products to fortune 100 companies. Staff varied in size from 15 to 50 due to seasonal operations.
● Developed and implemented operational procedures that improved efficiencies and allowed operations budges to come in below forecasts.
● Increased fulfillment productivity 46% through conveyor and racking redesign and re-slotting of high-velocity SKU’s
● Supported 25 retail stores, global web channels, and shipped over 900k packages annually direct to consumers.
● Reduced shipping costs by $1M annually on $9M gross spend by negotiating the contract with FedEx and UPS.
● Developed and implemented a new barcode system, including shipping, receiving, and cycle count transactions produced and operational improvements increased customer satisfaction, and enhanced profitability.
● Worked cross-functionally with sales and finance teams to develop the Audit Program policy to reduce inventory discrepancy by 50%.
Management
Advertising & Budgeting
Training & Development
Display Scheduling
Marketing
Problem Resolution
Streamlining
Natuzzi Bros Ice Incorporated - Springfield Gardens, NY — Technician/Ice Cutter
04/2011 - 08/2012
● Managed machines inspections, set-up and programming to ensure optimum productivity and process flow.
● Implement and manage a centralized delivery schedule of customer deliveries; increased fill rate by 18%.
● Cut blocked ice using a handsaw, power saw and heated blade. RGIS Industries- Forest Hills, NY — Inventory Clerk 09/2009 - 03/2011
● I was responsible for the count of inventory and reported discrepancies.
● Analyzed merchandise spreadsheets against purchase orders to ensure accuracy.
● Maintained log sheets on vendors and ensured accuracy of products and quantity.
● Assisted general managers with investigations concerning discrepancies listed in their log sheets and purchase orders. Queens Public Library -Jamaica, NY — Library Assistant (Part Time)
09/2008 - 08/2009
● Performed multiple duties required with Circulation Desk functions, including collecting fines, creating and updating patron records, properly managing books, materials, returns, and checkouts directing non-Circulation Desk issues to proper Librarian or University Staff for resolution.
● Processed in-coming Government documents for Government depository collection, to include receiving shipment inventory confirmation, proper call number labeling, and shelving.
● Managed periodicals subscriptions through EBSCO net, and periodicals check-in via Millennium.
EDUCATION
Jamaica High School - Jamaica, NY — Degree
● High School Diploma
COMPUTER SKILLS
Operations Systems - Windows 8, Vista, XP, NT/2000 Applications - Microsoft Office
(Word,Excel,Outlook,Access,Power Point), Kronos, 7Shift, Shoekeeper,SAP,Oracle Netsuite,Shiftnote,Paychex,ADP
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