Patient Care Front Desk

Erika Nicole Ibarra

Rancho Cucamonga, CA Phone Email

PROFILE SUMMARY

Highly accomplished and dedicated professional with a passion for patient care and a proven track record of excellence in both dental hygiene and aesthetic nursing. Seeking to leverage comprehensive expertise and exceptional interpersonal skills to excel as a Dental Hygienist and Aesthetic Nurse. Possessing a strong foundation in oral health and cosmetic procedures, I am committed to delivering exceptional care and enhancing the well- being of every patient I serve.

CORE QUALIFICATIONS

Proven track record of actively listening to customer needs, providing tailored solutions, and resolving inquiries efficiently to ensure high satisfaction levels and repeat business.

Proficient in addressing customer complaints promptly and effectively, employing strategic approaches to maintain customer satisfaction and uphold brand reputation.

Skilled in conducting audits, forecasting demand, and managing stock efficiently to optimize product availability and minimize discrepancies.

Adept at conveying complex technical information in a straightforward manner, enhancing the user experience and facilitating understanding among customers.

Demonstrated ability to thrive in fast-paced environments, consistently meeting or exceeding performance targets while maintaining professionalism and composure.

KNOWLEDGE AND SKILLS

Patient Coordination

Chairside Assistance

Front Desk Management

Infection Control

Protocol Implementation

Team Mentoring

Sterilization Techniques

Treatment Planning

Clinic Safety

Team Training

Claim Analysis

Billing Resolution

Insurance Knowledge

Procedure Assistance

Productivity Optimization

Financial Arrangements

Electronic Health Records

Documentation Streamlining

Treatment Plan Development

Workflow Management

EXPERIENCE

Dental Assistant/Receptionist/Treatment Coordinator 2023 - 2024 Victorville Dental Group, Victorville, CA

Coordinated patient appointments and managed front desk duties, delivering exceptional customer service.

Assisted dentists chairside during procedures, anticipating needs and ensuring patient comfort.

Facilitated treatment plans and financial arrangements, fostering patient satisfaction and loyalty. Claim Specialist 2022 - 2023

Dermatology Specialty Group, Rancho Cucamonga, CA

Analyzed medical claims for accuracy and completeness, ensuring timely reimbursement.

Resolved billing discrepancies and insurance denials, maximizing revenue and minimizing losses.

Maintained up-to-date knowledge of insurance policies and coding guidelines, facilitating claims processing. Dental Assistant/Back Office Manager 2020 - 2022

New Millennial Dental Group, Hemet, CA

Orchestrated daily activities in the back office, optimizing productivity and patient satisfaction.

Spearheaded the integration of electronic health records (EHR) system, streamlining documentation processes.

Collaborated with dentists to develop treatment plans and educate patients on oral health maintenance. Back Office Manager/Dental Assistant 2019 - 2022

Riverside Dental Office, Riverside, CA

Managed back-office operations, ensuring smooth workflow and efficient patient care.

Implemented new protocols for sterilization and infection control, enhancing clinic safety standards.

Mentored and trained new dental assistants, improving team cohesion and performance. EDUCATION

Associate of Science in Dental Assisting 2022 - 2023 Accredited Community College (ACC)

Certificate in Medical Billing and Coding Specialist, PCC 2017 Bell Gardens High School 2014

High School Diploma

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