Customer Service Assistant Manager
Resume:
April Nelson
Associates Degree
Bloomington, IL *1701
ad5s7s@r.postjobfree.com
I went to school for my Bachelors Degree however I was offered a full time high paying position so I was able to attain my Associates At that time I did already have extensive experience because I started working very young and because my family are all entrepreneurs and I was running an entire company around 16 or 17. I have lengthy experience in many different areas. I’m an extremely fast learner.
Authorized to work in the US for any employer
Thank you for considering me for this position.
Attached is my resume, where you are able to see my experience and past employment. I am currently employed full time as an assistant manager, there having some management and staffing issues, when I’m at work I’m at work. When I go home
then it’s time for personal time. I am seeking a full time position, preferably a management position. I know I do have some gaps in my resume, they are due to past medical reasons that are no longer an issue or problem going forward. My availability is completely open due to this time. I can also start immediately if i didn’t already say that.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Owner of Online Sales Store(Poshmark)and
Amazon - Remote
January 2013 to Present
Daily Sales
Phones
Faxing
Typing
Data Entry
Customer Service
Shipping
Accounts payable/receivable
Social Media
BRB sales
Inside Sales
Outside Sales
Networking with new people so that you both can share each other’s closets Attending online parties that were thrown by other Poshmark sellers Always make sure you have the lowest price so someone is looking for the item that you have. If you have the lowest price always they’re always going to choose you first. Amazon Seller
Amazon.com - Bloomington, IL
February 2001 to Present
Self ownership of Amazon Sales
Had over 4,000 items nicely organized in alphabetical order in rows in my basement. Made over 400$ daily
Shipping and Handling
Keeping Inventory Full
Each item was specifically tagged
Changed and compared pricing multiple times a day
Customer Service
Management of any helpers
Payroll
Microsoft Suite
Assistant Manager
Local Beauty Store and Salon - Bloomington, IL
January 2023 to May 2023
I have a lot of management experience. I will definitely be there to grow your customer base and grow your sales as well. I am not a manager that gets into anyone’s personal business. I know Issues do always come up, I am mature enough to never take a side or cause problems on my own. My availability is completely open right now. My kids are in college and I’m a single divorced mother. I’m a fast learner and I’m ready to work open to close if that’s what it takes. I’ve been a consumer for over 20 years so I know I can always help every customer find the right product the right strain or whatever they are looking to get from cannabis consumption. I have years of experience in customer service as well as sales. I have always been in the top sellers and Customer Service comes natural to me, I want every customer or employee to feel completely comfortable with me and if they ever have any issue I will be there to support them in any way. I am willing to start immediately. Please give me a call or shoot me an email and I’ll get right back to you.while I was the store manager I found out a lot of the workers and boss’s were doing drugs Everytime I tried to friend them. It was a very stressful situation. I have been to HairMasters to be a cosmetologist when I was in AV in high school, then some years after that I attended Mario Triccoci, unfortunately it was during COVID and the store was closed. However I learned a lot while I studied there and I even learned a lot while managing another beauty store. I’ve sold make up since I was in high school, girls would pay me to do it. I also did all the girls makeup
that were in my wedding too. It’s been my passion forever. Executive Assistant Manager
American Cleaning Service and Restoration - Bloomington, IL January 2008 to October 2011
Ran the entire office and company independently. Main company ran out of Chicago,IL Phones and Customer Service
Graphs and Diagrams
Price Sheels
Supplies expense
Claims to Insurance company
Data Entry
Payments
Assistant Manager
BRADY HOMES - Bloomington, IL
April 2005 to February 2010
New Home Sales Manager
Trainor for new employees
Assisted Sales Manager and Vice President
Sales of 2 separately million dollar companies
Averages 3 houses a month in sales
• Served as Assistant Manager for year and years
• Oversaw day to day store operations
• Opened and closed store
• Counted cash drawers and coordinated change orders for employees
• Answered questions from customer over the phone, email, and in person
• Owner leader
• Met 75 % of sales targets
• Ensured individual financial reports aligned with bank and store operations
• Managed store inventory
• Coordinated schedules and assigned associates', staff members', clerks' and employees' shifts
• Trained new clerks, associates, team members, staff members and employees on company processes and procedures
• Counseled, mentored and disciplined staff
• Territory Manager
OSS 1 and Vice President Assistant
McLean County Health Department - Bloomington, IL
February 1999 to September 2005
WIC (women infants and children)
Qualifying New Mothers for Insurance food formula care after miscarriage Intake of all information for all patients applying Front Desk Reception
Data Entry
Phones
Filing
Faxing
Answering questions to people online
Helping young mothers receive insurance and dr. For her and baby Data Entry
Customer service
Phones
Education about Nutrition for Families
Front Reception
Vaccines
Dental Department
Communicable Diseases
Free Health Services
Free Health Insurance
Free Formula and Nutritional Supplements for New Mothers and babies to 5 years old Check in/Check out
Gymnastics Coach
Sportstastiks Gymnastics - Bloomington, IL
March 1996 to June 2003
I started as a Coach at the gymnastics Center. I was very well trained with children and I had a lot of experience one of the reasons that was my major in college as well because I was very comfortable around children and they seem to like me a lot and it made me happy to help them. I route started this job when I was 15 years old so I had worked there for about a year and I remember the owner coming to me and telling me that she wanted to take some time off with her family so that she and her husband could try to have babies and I totally understand that and I wasn’t sure really what she was wanting. So slowly are Beyond taking over the gym by myself opening and closing training all new employees. Payroll
Customer service
Administrative assistance
Head manager
Payments receivable and payments accountable
Education
Esthetics in Cosmetology
Mario Triccoci University Cosmotology - Normal, IL February 2020 to May 2021
Associate's degree in Early Childhood Education
Heartland Community College - Normal, IL
May 1999 to August 2002
High school diploma or GED in General Studies/President of my class/choir Central Catholic High School - Bloomington, IL
August 1995 to May 1999
Diploma in General
Central Catholic - Bloomington, IL
August 1994 to May 1999
Skills
• VPN
• Medical coding
• Manufacturing
• DHCP
• NetSuite
• E-commerce
• Aviation
• Journal Entries
• Active Directory
• HubSpot
• Market research
• Forecasting
• Laboratory information management systems
• User research
• Merchandising
• Account Reconciliation
• Marketing
• Accounts Receivable
• Profit & Loss
• Accounting
• Adobe Illustrator
• AP style
• Negotiation
• Help Desk
• GLP
• Operating systems
• Typing 50 to 60 wpm,Microsoft Windows, (10+ years)
• TCP/IP
• Balance Sheet Reconciliation
• Network Administration
• Microsoft Windows Server
• User Interface (UI)
• Microsoft SQL Server
• Salesforce
• Visio
• Tax Experience
• Microsoft Access
• Documentation review
• Multilingual
• Remote Access Software
• B2B sales
• SQL
• ERP systems
• Infant care
• Lead generation
• Agile
• QuickBooks
• Zendesk
• Technical Support
• Auditing
• Adobe Photoshop
• Pivot tables
• Bilingual
• Graph databases
• Network Firewalls
• DNS
• WAN
• Territory management
• Research
• General Ledger Accounting
• CPR
• Analytics
• Patient monitoring
• Purchasing
• DevOps
• SaaS
• Store Management Experience
• Restoration
• Accounts Payable
• Sage
• Presentation skills
• Data warehouse
• Analysis skills
• Litigation
• Computer Networking
• Financial Report Writing
• Direct sales
• Software troubleshooting
• Contracts
• B2B
• Banking
• ServiceNow
• VoIP
• LAN
• Typing
• Clerical experience
• Purchasing
• ERP systems
• Microsoft Access
• Customer service
• Accounts receivable
• Data collection
• Inside sales
• Personal assistant experience
• Pricing
• Account management
• Negotiation
• Analysis skills
• Windows
• Events management
• Payroll
• Software troubleshooting
• Guest services
• Remote access software
Languages
• English - Expert
Military Service
Branch: USA ARMY
Service Country: United States
Rank: My HUSBAND WAS AN E-6 HE LEFT AFTER 2 YEARS OF MARRIAGE December 2003 to July 2006
We lived in Fort Sill, Oklahoma. I had my 2nd son on the base hospital. It was not what I wanted in my life. We left and moved back home to Bloomington,IL 61701 Commendations:
My husband was in the ARMY for 8 years.He held the E-6 position.He served in the IRAQ WAR. He also received an award for saving his partners life during a bombing in Downtown Baghdad. He is now a Veteran.
Awards
Class President
August 1999
I was Class President for all Four Years while I was a student at Central Catholic from 1995-1999 I planned all dances, back drops for pictures, music, activities, choir performances and planner, any outside activities that had to do with our school,I planned our entire Graduation Mass, Music by Choir,Flowers,Decorations,
Certifications and Licenses
CPR Certification
Real Estate License
April 2010 to May 2015
Ran 2 major Sub Divisions on opposite sides of the town. The two subdivisions were both already to start selling as a dirt, plot or a home that the customer created and packed where they wanted it to be. It was a new thing that Brady Holmes was trying out because real estate agents were taking very very high percentages. We were just considered new home sales operators and we were able to sell any home that Brady had built and we received a flat fee because the subdivisions were so popular because some of them were, already furnished by me some were already ready to go and move in and some people wanted to build their own. I was able to sell these plots and homes at a very quick rate. I had close relations with the builders, the managers and the president, the vice president, and at that time they said my quota was over 100% and that I could sell ice to an Eskimo ha ha Series 7
Certified Dental Assistant
Certified Medical Assistant
NMLS
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