Customer Service Team Member

Professional Summary

Skills

Work History

CRYSTAL WILSON

Baltimore, MD 21221 443-***-**** *****************@*****.*** Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times. Equipment Operation

Mileage Tracking

Cargo Handling

Vehicle Maintenance

GPS Navigation

Quality Assurance

Commercial Driving

Time Management

Valid Driver's License

Clean Driving Record

Positive Attitude

Client Relationship Management

Dependable and Reliable

May 2023 - Nov 2023

Baltimore, MD

Delivery Driver

Salvo Auto Parts

Improved customer satisfaction by ensuring timely and accurate deliveries of products. Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools. Maintained strong relationships with clients through proactive communication and personalized service.

Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.

Nov 2020 - May 2023

White Marsh, MD

Assistant Manager

Shoe Department

Improved customer satisfaction by addressing and resolving complaints promptly. Streamlined store operations for increased efficiency, implementing new processes and procedures.

Developed strong working relationships with staff, fostering a positive work environment. Increased sales through effective merchandising strategies and targeted promotions. Feb 2020 - Nov 2020

Baltimore, MD

Driver

Mercedes Benz Wearhouse

Education

Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.

Achieved safe driving records by consistently following traffic rules and regulations. Enhanced vehicle longevity with regular maintenance checks and repairs as needed. Provided exceptional customer service, addressing concerns and resolving issues promptly. Jun 2001

Baltimore, MD

GED

Lake Clifton High

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