Customer Service Business Development
Resume:
Laura Rusk
ad5s6t@r.postjobfree.com
***** ** ****** **** *********, CA 93535
Summary:
I started my career in sales almost 20 years ago. My career has allowed me to meet 10’s of thousands of different people all over the country as well as given me the ability to mold myself around any and all personalities. I started working at the age of 9 in a family cherry farm office and worked there until they sold in 2019. I am looking for a position/ company that I can grow with and thrive. Building and maintaining business relationships is one of many places I shine. I am well rounded, with eagerness to keep learning and growing. I thrive in a fast-paced environment, customer service. I have learned and mastered many skills that will transfer to any job. When given a task I am self-motivated to complete it with little to no supervision. I hope to show you what I can do in the position you are looking to fill! I currently have a CA sales license and an in-home sales license as well.
Skills:
●Sales
●B2B Sales
●B2C Sales
●D2D Sales
●Retail Sales
●Sales Management
●Outbound Sales
●Account Management
●Business Development
●Marketing
●Insurance Sales
●Upselling
●Management
●Salesforce
●CRM
●Calling
●Cold Calling
●Team Management
●Microsoft Office
●Good Communication
●HVAC
●Google Suite
●Negotiation
●Customer Service
●Customer Relationship
●Customer Management
●Customer Support
●Team Builder
●Flexibility
●Problem solving
●Relationship Management
●Interview and onboard new hires
●Managed and trained field teams
●Contract Negotiation
●Professional presentations and proposals
●Recruiting
●Leadership
●Data Entry
●Inventory Management
●Positive Attitude
Professional Experiences:
Valley Auto Center - Lancaster, CA June 2022 to Current
Sales Representative
●Selling car is the main goal.
●We are a guaranteed credit approval dealership so we work with people with all types of credit scores all types of income and job time everything so we can give all the people in our community a second chance to purchase a vehicle and raise their credit.
●It’s been a little bit different from other car sales jobs that I’ve had because with this one really we are focus more on financing and getting a customer approved before we show them vehicles and get their hopes up and then find something they can’t purchase so it’s a good balancing act between telling the customers just enough and getting as much as you possibly can out of them every qualify them and see what we can do as far as purchasing a vehicle.
●I also am familiar with CRM‘s data consultants working with incoming call leads any kind of lead that comes in Internet phone app I can do it all and love it.
●Develop and execute a strategic sales plan to achieve and exceed sales targets for Containers, Ground Level Offices, Singlewide Modular Structures, Complex Modular Structures in markets and value-added products.
●Maximum time will be spent on outbound prospecting, maximum time on inbound inquiry conversion, and the balance on account development and in-person prospecting or customer visits.
●Identify and prioritize potential customers, industries, and market segments to pursue for business development.
●Maintain sales pipeline and consistently work towards converting leads into successful sales.
●Pursue a high volume of top project and transactional opportunities while offering solutions and value-added products.
●Build and maintain strong, long-lasting customer relationships through regular communication, site visits, and exceptional customer service.
●Understand customer needs, provide product recommendations, and address inquiries or concerns promptly.
●Collaborate with customers to create tailored solutions that meet their specific container and modular structure requirements.
●Utilize SalesForce CRM system to track performance and manage customers collaboratively.
●Always active and up-to-date with industry trends, market conditions, and competitor activities within the territory.
●Experiences with outbound prospecting.
●Conduct market research and analysis to identify potential opportunities for growth and differentiation.
●Provide feedback to the management team on market insights and customer feedback.
●Employ a consultative selling approach where appropriate to maximize pricing and monthly lease rates.
●Prepare accurate and competitive price quotes for potential customers.
●Negotiate terms and conditions of sales agreements to ensure mutually beneficial outcomes.
●Collaborate with internal teams to ensure seamless order processing and delivery.
●Maintain detailed records of sales activities, customer interactions, and sales forecasts using CRM software.
●Generate regular reports on sales performance, market trends, and competitor activity for management review.
●Meet daily/weekly expectations on leading indicators to meet trifecta goals.
●Collaborate with cross-functional teams, including operations, logistics, and customer support, to ensure customer satisfaction and successful project execution.
●Provide guidance and support to colleagues when needed to achieve common sales objectives.
Right Time Home Services - Riverside, CA May 2021 to August 2021
Comfort advisor ( Sales Consultant)
●I was a in home Hvac comfort advisor.
●I have to take care of sales for Heating and Air Conditioning and complete store.
●I would look at client’s current system and give replacement options.
●We used an established sales process, there sales book to show our companies benefits and Guarantees.
●Knowing our products features and benefits was a big part in successful sales along with great customer service.
Empire Today LLC - Lancaster, CA September 2020 to April 2021
Sales Manager & Consultant
●I was an in-home sales consultant.
●I would go to run preset appointments given to me by the company.
●I would give an in-home sales presentation, measuring the flooring areas a customer was looking to transform, show the product samples.
●At time of purchase handle all paperwork and set up financing threw the companies programs.
●Keeping in touch with clients after installation and any referrals the customer provides.
The G.O.A.T Marketing - Wenatchee, WA September 2013 to November 2020
Sales Manager & Event Consultant
●I am a traveling car salesman and event setup consultant.
●I market the big’s auto sales events dealerships has.
●Sell car during the event and help with everything needed.
●I also am familiar with CRM‘s data consultants working with incoming call leads any kind of lead that comes in Internet phone app I can do it all and love it.
●Develop and execute a strategic sales plan to achieve and exceed sales targets for Containers, Ground Level Offices, Singlewide Modular Structures, Complex Modular Structures in markets and value-added products.
●Maximum time will be spent on outbound prospecting, maximum time on inbound inquiry conversion, and the balance on account development and in-person prospecting or customer visits.
●Identify and prioritize potential customers, industries, and market segments to pursue for business development.
●Maintain sales pipeline and consistently work towards converting leads into successful sales.
●Pursue a high volume of top project and transactional opportunities while offering solutions and value-added products.
●Build and maintain strong, long-lasting customer relationships through regular communication, site visits, and exceptional customer service.
●Understand customer needs, provide product recommendations, and address inquiries or concerns promptly.
●Collaborate with customers to create tailored solutions that meet their specific container and modular structure requirements.
●Utilize SalesForce CRM system to track performance and manage customers collaboratively.
●Always active and up-to-date with industry trends, market conditions, and competitor activities within the territory.
●Experiences with outbound prospecting.
●Conduct market research and analysis to identify potential opportunities for growth and differentiation.
●Provide feedback to the management team on market insights and customer feedback.
●Employ a consultative selling approach where appropriate to maximize pricing and monthly lease rates.
●Prepare accurate and competitive price quotes for potential customers.
●Negotiate terms and conditions of sales agreements to ensure mutually beneficial outcomes.
●Collaborate with internal teams to ensure seamless order processing and delivery.
●Maintain detailed records of sales activities, customer interactions, and sales forecasts using CRM software.
●Generate regular reports on sales performance, market trends, and competitor activity for management review.
●Meet daily/weekly expectations on leading indicators to meet trifecta goals.
●Collaborate with cross-functional teams, including operations, logistics, and customer support, to ensure customer satisfaction and successful project execution.
●Provide guidance and support to colleagues when needed to achieve common sales objectives.
Smith farms - Benton City, WA May 2008 to July 2019
Office Administrator
●I have been working for the family farm since I was 13 and started filling office documents before that.
●I handle all employee 1-9s, L&I claims.
●Assist in payroll.
●I speak Spanish and work as the translator.
●Not fluent but will be.
U.S. Cellular September 2018 to December 2018
Retail Wireless Sales
●Retail phone sales of products.
●Running credit application customer service Trouble shooting technology.
●Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
●Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
●Schedule and confirm appointments for clients, customers, or supervisors.
ALTC - Benton City, WA March 2016 to August 2018
In Home Care Taker
●In home care taker for a patient.
●My job included, all cooking cleaning and shopping for client.
●Set upand drive to any and all doctor appointments.
●Helped with mobility. And reminded when to take meds. And vier all wellbeing.
Rush hour marketing - Chicago, IL May 2009 to September 2015
Traveling Automobile Sales Manager
●Traveling super sale auto show sales person and team coordinator.
●Selling cars, inputting information into various software systems.
●I handled sensitive credit information.
●Product knowledge certified on multiple manufacturer brands.
Education:
Lathrop High School - Fairbanks, AK 2005
●High School Diploma
Personal references:
Antonio Robinson-
Sales manager Valley auto center 1-386-***-****
Bill pangborn-
Co-worker at Empire flooring.
Rhonda gore:
Owner of Smith farms
Contact this candidate