Solutions Consultant High Pressure

CHANTELL L . SMITH

FAIRFIELD, OHIO 404-***-**** ***********@*****.***

SUMMARY

Skilled in regulatory expectations, problem-solving, and working under high pressure situations while applying field knowledge to drive optimal solutions and enhance organizational branding. Experienced in using Salesforce, Salesloft, Zoom, WebEx, and Microsoft Windows Suite to ensure customers are knowledgeable in utilizing operating systems efficiently and effectively. Built customer relationships, rapport, and trust through tailored training sessions which is reflected by receiving an average 92% customer satisfaction rating to date.

E D U C A T I O N

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EXPERIENCE

THOMAS M. COOLEY

LAW SCHOOL LANSING,

MI

J.D., General Studies

(2012)

KENTUCKY STATE

UNIVERSITY

FRANKFORT, KY

B.S., Political Science

(2008)

April 2022-Current

Telephonic Solutions Consultant • LexisNexis/RELX • Dayton, OH Collaborates with Sales Team to make targeted product and service recommendations based on customer’s needs to conduct efficient research, mitigate risks, and perform due diligence. Leads weekly online classes training small law attorneys on utilizing CA Online Automated Templates.

Conducts individual and group training sessions for small law firms on the West Coast.

Mentors and develops new hires to increase efficiency and performance while ensuring adherence to the training process.

Awards: Telephonic Solutions Consultant of the Month Recipient September 2022- current; H2 Retention Award Winner; Team Fultz Level Up Award

September 2014-Decemeber 2021

Care Coach • Humana, Inc. • Cincinnati, OH

Worked as a member of an interdisciplinary care management team providing members with chronic health conditions and closed over 36,000 social service gaps by utilizing local, statewide, and national resources. Selected by manager to lead cross-training initiatives for implementing and maintaining HIPPA law compliance while completing telephonic Release of Information (ROI).

Acted as subject matter expert regarding department’s updated policy regulations.

Engaged in mentorships through The Women’s National Resource Group and Thriving Thursdays.

SKILLS

Quality Assurance and Risk

Management

Employee Management and

Development

Software Troubleshooting

and Problem-solving

Cross-Training

Collaboration

Care-Coordination and

Outreach

Customer Relationship

Management through

Salesforce and Salesloft

Participated in department initiatives, such as, mDAT, updated and enrolled over 35,000 members into Heart-Healthy IVR Programs, to assist members with improving overall health goals.

Completed Skillsoft Leadership Development Program and Diversity, Equity, & Inclusion Leadership Camps.

June 2016- August 2019

Assistant Manager • Avenue Clothing Store • West Chester, OH Generated repeat business through exceptional customer service and increased store profit by 20% quarterly.

Hired, trained, and developed 2-4 direct report associates on a point-of- sale system and key sales tactics.

Reported to Store Manager and District Manager regarding all staff and store issues.

Developed and implemented daily and weekly strategies for better workplace efficiency and goal achievement by providing transparency with store numbers, sales, and expectations.

Obtained monthly bonuses and recognition for meeting or exceeding the sales goal of the previous year.

April 2012- September 2014

Adult Case Manager • Talbert House • Cincinnati, OH Educated clients about the importance of monitoring their mental health symptoms through medication, therapy, and support systems. Provided crisis intervention and advocacy.

Assisted clients with utilizing and applying for community resources that were deemed medically necessary.

Complied with applicable laws and regulations to ensure facility adhered to Medicare and Medicaid regulations.

L EADERSHIP

Small Law CORE Team Lead, March 2023-current

Nexis Newsdesk Subject Matter Expert for CORE and Strategic Small Law, September 2023-current

Humana At Home Book Club Organizer and Creator, January 2018- December 2021

Assistant Store Manager, June 2016-August 2019

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