Nursing Assistant Fort Mill
Resume:
TRACY A TOLEN
ROCK HILL, SOUTH CAROLINA 29730
● 704-***-**** ● **********@*****.***
SUMMARY OF QUALIFICATIONS
● 15+ year professional with diverse experience
● Outstanding leadership skills
● Strong ability to prioritize, delegate tasks, and make sound decisions
● Exemplary problem-solving skills
● Results driven professional dedicated to achieving company objectives CORE COMPETENCIES
• Public Speaking
• Problem Solving
• Collaboration
• Leadership
• Customer Focus
PROFESSIONAL EXPERIENCE
Healthcare Billing Specialist-Remote Nov 2021 –Jan 2024 Homecare Homebase Rock Hill, SC
● Processed, monitored and collected commercial insurance claims in accordance with payer requirements
● Verified accuracy of billing data and revising any errors
● Timely resolution of all claims including appeals Substitute Teacher Sept 2020 –Nov 2021
Kelly Education Rock Hill, SC
Personal Care/Nursing Assistant Jan 2018- Jan 2022 All Ways Caring Home Healthcare Rock Hill, SC
Activities Coordinator/Driver Aug 2017-Sept 2018
Adult Enrichment Center York, SC
INTERIM TEAM MANAGER Sept 2016 - Mar 2017
Amerisource Bergen/The Lash Group Fort Mill, SC
● Hired and trained new associates
● Managed group of 20-30 seasonal associates
● Facilitated credentialing exercises and evaluated associates
● Held associates accountable to performance expectations and attendance requirements
● Provided additional associate support
● Monitored reports, timesheets and performance trackers REIMBURSEMENT COUNSELOR March 2015 - September 2016 AMERISOURCE BERGEN/THE LASH GROUP Fort Mill, SC
● Managed site locations
● Served as liaison for Regional Business Managers, providers, patients, and patient assistance programs
● Provided reimbursement support
● Performed payer research and patient case management
● Provided assistance with prior authorization, assistance, appeals, and claims
● Served on the Web Site Support sub-team
● Provided training to previous seasonal staff and served as quality analyst for benefit verification specialists
INTERIM TEAM COORDINATOR September 2014 - March 2015 AMERISOURCE BERGEN/THE LASH GROUP
REIMBURSEMENT COUNSELOR April 2012 - September 2014 AMERISOURCE BERGEN/THE LASH GROUP
BENEFIT VERIFICATION SPECIALIST
AEROTECH (ON CONTRACT WITH AMERISOURCE BERGEN/THE LASH GROUP)
EDUCATION AND TRAINING
CERTIFICATE – PHLEBOTOMY December 2011
YORK TECHNICAL COLLEGE Charlotte, NC
CERTIFICATE - MEDICAL BILLING AND CODING
December 2011
TECH SKILLS Charlotte, NC
BUSINESS MANAGEMENT August 2018
STRAYER UNIVERSITY Charlotte, NC
HONORS & AWARDS
● True Blue - 2014, 2015 ● Leadership Recognition - 2014, 2015 TOOLS & TECHNOLOGY
● Problem Solving Skills
● Team Building Skills
● Computer Skills
● Microsoft Office Skills
● Tech Support Skills (software specific)
● Customer Service Management Skills
VOLUNTEER WORK
● Tender Hearts Thrift Store
● Pilgrims’ Inn food pantry
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