JACQUELINE HENRY
***** * ******* *********, ***** Land, TX 77498
Phone: 832-***-****
Email: ad5s4q@r.postjobfree.com
Objective
To obtain a career in business office/administration with customer service, collections, insurance verifier, and business administrative field which an opportunity for management. Ability Summary
Employment History
12/2023 - 05/2024
Customer Service Agent
Advantage Resources, Houston, TX
s4 communication/nrg home resuming/continueing services with electricity and gas with nrg home. sales and services
03/2021 - 06/2023
Customer Care Specialist
Asurion, Houston, TX
Call center filing claims disputes for ATT, and offering sales and sevices 08/2018 - 01/2021
Call Center Agent
S4 communication/ATT, Houston, TX
Call center Inbound and outgoing calls solving billing issues, rate plan activation cancellation
Taking payments setting payment arrangement sales of att products 05/2016 - 06/2018
Customer Service
Randstan/Anthem Heath/contract, HOUSTON, TX
•Answered phones, using computer-based resources to help retrieve information for customers.
•Maintained a positive relationship with our members to help them with whatever challenges they are facing •Looked at data to help advise our members on the next course of action •Placed follow-up calls or emails routinely •Participated in various projects to help grow in your career path in the fast-paced healthcare industry
09/2015 - 06/2018
Collection Specialist
Houston Funding, Houston, TX
Debt collection collecting on credit cards set up payment arrangement 01/2000 - 09/2016
Patient Access Representative
Memorial Hermann Healthcare, Houston, TX
Registration of patients insurance verification posting payments scheduled appointment diagnostic testing 6years business office. Dr station clerk
10year on the floor Nursing assistant Pediatric Neonatal Obgyn Cardiology 09/2014 - 02/2015
Benefit Specialist
Randstad The Woodlands, Houston, TX
Benefit enrollment for employees incoming calls employees question about their benefits, assisting employees with changes on their benefits
Education History
Computer
No degree provided
Houston Community College,, None Selected
General over usage of various computer applications. Computer / Medical Terminology
2 Years at College or a Technical or Vocational School Houston Community College, Houston, TX
Nursing Assistance
No degree provided
Delta Career College,, None Selected
Nursing Assistance- Assisting a Register Nurse with patient care High School Diploma
Natchez High School, Natchez, None Selected
Occupational Licenses, Certificates and Training
08/1987 Certified nursing assistant
Delta career college
Honors & Activities
Additional Information
Detailed References