Customer Service Client Support

VM Venee Marshall

Marysville, CA. ***** 916-***-****)

ad5s32@r.postjobfree.com

PROFESSIONAL

SUMMARY

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

SKILLS Client Assistance Referrals

Customer Service

Issue Reporting

Book Keeping Experience

Record Keeping

Settling Planograms

Team Player

WORK HISTORY IN HOME SUPPORT CAREGIVER 05/2020 to CURRENT Accent Care Inc. Sacramento, CA

Assisted disabled clients to support independence and well-being. Provided transportation and appointments management. Completed medical and program reports and maintained records following clinic standard operating procedures.

Followed nutritional plans to prepare optimal meals. Assisted patients with dressing, grooming and feeding needs SUPPORT SERVICES CAREGIVER 04/2006 to CURRENT

Sacramento County IHSS Sacramento, CA

Oversaw day-to-day activities of clients, including bathing, dressing, grooming and transportation to and from medical appointments and other household necessities.

Meal preparation and serving; Improved clients' coping with routine life activities such as food budgeting and rental payments. Detailed clients progress and activities with comprehensive record keeping.

Handled multiple calls per day to address clients inquiries and concerns Managed on-site evaluations, internal audits and customer surveys CLIENT SUPPORT STAFF MEMBER 12/2019 to 09/2020

Volunteers Of America Sacramento, CA

Acted as liaison for clients during pandemic, connecting them with community-based providers and resources and other benefits, housing, vocation training and employment opportunities.

Provided information and referrals to community partners and other treatment providers.

Verified basic needs are being met, providing navigation assistance for various benefits and available services.

PARKING LOT SUPERVISOR 01/2010 to 03/2016

Faith Fellowship Community Church Sacramento, CA Directed patrons to designated parking spaces.

Issued tags and provided parking instructions to customers to maintain efficient vehicle flow.

Arranged for illegally parked or abandoned vehicles to be towed. Observed and monitored parking lot or garage to preserve safety of customers and vehicles.

Facilitated vehicle flow by managing traffic control and parking in assigned area.

FIRE CLEAN UP CREW 12/2011 to 06/2013

Labor Finders Sacramento, CA.

Inspected fire damage and provided assessment

Water Removal and Drying (if water damage is present) Removal of Smoke and Soot from All Surfaces

Removal of debris

Cleaning and sanitizing all affected areas

Restored property by using specialized equipment and cleaning techniques

Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.

CASHIER/BOOKKEEPER 03/2007 to 02/2009

ACE Hardware Store North Highlands, CA

Cashiering and Stocking

Daily reconciliation of cash, checks, money orders and cashier checks Maintained electronic remittance program

Reported daily sales and financial data, prepared and processed bank deposits and invoices; daily handling of A/R's and A/P's EDUCATION High School Diploma 03/2001

American River College, Sacramento, CA

Received Certificate in Business

CERTIFICATIONS CPR Certified 1999-Current

Contact this candidate