Medical Assistant Data Entry
Resume:
SOPHIA BLACKSHEAR
Gainesville, VA *****
************@*****.***
Compassionate employee with multitasking, and time management abilities. Devoted to giving every Patient a positive and memorable experience.
Work Experience
Certified Clinical Medical Assistant (CCMA)
Warrenton Pediatrics - Gainesville, VA
February 2024 to Present
• Phlebotomy
• Room patients
• Assist Doctor/NP
• Record Vitals
• EMR System
• Pediatrics
CCMA
UVA Health Family Medicine - Gainesville, VA
August 2023 to Present
Completed day-to-day duties accurately and efficiently. Understood and followed oral and written directions. Prioritized and organized tasks to efficiently accomplish service goals. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
Assisted with patient requests and answered questions. Maintained updated knowledge through continuing education and advanced training. Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients. Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Administered injections, medications and treatments as directed by the physician. Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times. Measured vital signs and took medical histories to prepare patients for examination. Prepared treatment rooms for patients by cleaning surfaces and restocking supplies. Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Documented notes during patient visits.
Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs. Collected samples from patients for laboratory testing purposes. Conducted EKGs, audiograms and other diagnostic tests as requested by the physician. Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
Administered rapid tests for COVID and strep to help clinical staff assess conditions. Enrollment Specialist
K-12
October 2008 to June 2017
Responsible for answering phones, transferring calls to the correct department and screening potential clients for admission
Answered prospective students' questions
Directed students through admissions process with one-on-one follow up to ensure successful completion of the enrollment process in fulfillment of monthly deadlines Assisted other personnel and departments with data collection and problem solving Performed assessment calls to determine qualifications and academic program appropriateness Built connections with prospective student to establish rapport and motivate the individual for academic success
Assisted students by providing basic information guiding students through the enrollment process Consistently exceeded activity and production, retention, customer service goals, and coaching team members as needed
Completed inbound and outbound telecommunications with prospective students on the admission process and opportunities available at K12, including conveying online course and program information Assisted students through application process in its entirety, including troubleshooting and protecting confidential documentation
Maintained contact with students throughout the admissions process and classes Provide customer with account information while providing a memorable experience Service high maintenance calls
Easy to work with and always willing to go out of my way to please my customers Team player
Providing enhanced quality customer service in a high-volume call center averaging 16 to 18 call per hour Responsible for answering heavy inbound calls with account holders Perform extensive data entry and documentation
Deescalate customers issues without involving supervisor & keeping customer satisfied. Shift Manager
Subway
Assisted customers with a warm and professional attitude Helped customers with ordering
Processed customers sandwich and drink orders
Interacted with customers
Operated the cash drawer
Took inventory
Assisted customers with questions
Maintained food safety.
Mountainside ABA
RBT
Managed a caseload of 5 children with Autism Spectrum Disorder Created a tracking scale based on a research-backed, parent-suggested suite of outcomes, including communication and behavior
Tracked and improved communication outcomes by use of Picture Exchange Communication System (PECS) and voice output devices Reduced problem behavior events through applied behavior analysis
(ABA) interventions
Used positive reinforcement techniques to increase measures of independence and social interaction Worked with prompting and fading to encourage positive behaviors and integrate them into everyday life. Amazon
Delivery driver
Made deliveries for Amazon
Operated GPS Google for accurate routing
Handled merchandise
Managed invoices
Communicated customer complaints to Rebecca
Completed all necessary paper work, including confidential logs Averaged 130 deliveries per day
Provided outstanding communication with customers
Loaded Packages and sorted shipments.
Giant Ahold
Cashier
File Maintenance/Receiving/ Office Administration /Deli/ Seafood/Flower Shop
Assist customers with purchases
Process inventory to ensure that stock is properly accounted for and ordered for restock Manage and reconcile daily till amounts for a team of 5-14 cashiers Receive inventory from store vendors for input into computerized systems Helped customers shop to boost company sales
Utilized leadership, problem-solving and decision-making skills to manage direct reports. Education
Billing and medical
Ultimate Medical Academy
April 2021
Skills
• Customer Service
Multi phone line
Microsoft office
Data Entry
Time management
Medical Terminology
Multi screens
Medical Coding
Retail sales
Service desk
Patient-focused care
HIPAA Compliance
Procedure Assistance
Inventory Management
Patient Flow Management
Phlebotomy
EKG set up and monitoring
Clinical applications
Wound care specialist
Medical Equipment Operation
Preparing specimens and samples
Medical Procedures
Wound care and irrigation
CPR
Vital signs monitoring
Immunization Administration
Stocking supplies
Professional Bedside Manner
Venipuncture and phlebotomy
Clinical Documentation
Direct Patient Care
Certified in Basic Life Support (BLS)
Communicating with patient families
Medical terminology knowledge
Understands medical procedures
Specimens collection and processing
Compassionate
Vital sign monitors
Maintaining confidentiality
• Vital signs
• HIPAA
• Medical coding
• Specimen collection / processing
• Medical records
• Medical terminology
• EMR systems
• Phlebotomy
• Quality control
Certifications and Licenses
CCMA Certification
BLS Certification
RBT Certification
Certified Medical Assistant
CPR Certification
AED Certification
Contact this candidate