Data Entry Customer Service

LINDA STACY LIBURD

***** *********** **, ***********., **, 47172 · Tel No. 502-***-****

Email · ad5s2g@r.postjobfree.com

Seeking a challenging full-time Technician position where I can utilize my troubleshooting and technology skills in a reputable organization, to expand and apply my knowledge and experience to the success and growth of the company. EXPERIENCE

United Collection Bureau – Jeffersonville, IN

Data Entry Administrator – October 2019 - Present

• Supports additional functions in administrative and data entry

• Manages high-volume customer support, by efficiently providing accurate and appropriate information to resolve inquiries and complaints

• Run and analyzes reports and supplied data to fulfill customer report requirements

• Consults with customers to recommend a variety of services to meet their needs

• Conducts routine tasks as directed, by working under clearly defined guidelines BroadBand VI – St. Croix, United States Virgin Islands Customer Service Representative – February 2015 – November 2018

• Assisted customers with networking issues, and assessed and transferred any reported communications to the appropriate departments

• Processed and applied payments to the appropriate accounts

• Validated data entry with 98% accuracy rate

• Logged and dispatched service calls to technicians

• Developed an advance method for technical teamwork efficiency Choice Communications – St. Croix, United States Virgin Islands Facility manager – January 2009 – January 2015

More than fifteen locations which included offices and sites:

• Negotiated multiple years contracts with contractors

• Physically inspected all company vehicles on a monthly basis

• Analyzed financial reports for company credit cards

• Generated spreadsheet for field personnel assignments

• Maintained Accounting ledger for monthly reports Dispatcher – August 2007 – May 2009 – St. Croix, United States Virgin Islands

• Created, logged, and dispatched service calls to field technicians

• Provided technical support to customers via phone, live chat, and email on how to troubleshoot technical issues

• Designed troubleshooting methods and a troubleshooting booklet for technical team

• Maintained knowledge on technology, innovations, and trends Customer Service Representative – June 2002 – August 2007 – St. Croix, United States Virgin Islands

• Increased revenue by collecting monthly payments on time

• Generated an increase in revenue by distributing monthly bills on time

• Processed payments and invoices in a timely manner

• Recorded, restocked, and maintained inventory

• Voted Most Customer Friendly Representative 3 years consecutively

• Voted #1 Problem Solver

EDUCATION

University of the Virgin Islands

Education – September 1999 – Jun 2000

St. Croix central High School

High School Diploma – Graduated 1989

Worldwide of the Caribbean, Inc

• Certificate in Computerized Accounting – June 2001

• Certificate in Microsoft Office 97 Applications – June 2001

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