Front Desk Customer Service
Resume:
Hello
I’m Sonia Ramchandani
*****.*.****@*****.***
Summary
Experienced, compassionate, and motivated self-starter with a degree in Biology & 8-years experience providing first-class patient care and customer service. Skills
Basic life support, quick learner, time-management, stress-management, positive, AutoCAD software, Microsoft, Solid Works software, Google Sketchup software, Alzeimer’s and Dementia trained. Leverage in human anatomy, medical terminology, and infection control. Trilingual. Employment
March 2018 - October 2022
Pontchatrain Health Care Center - Nurse Assistant/Activities Assistant/Front Desk/Medical Records
● Promoted wellness with mentally or physically stimulating activity in a long term care facility with about 95 residents.
● Increased hygiene standards, mental health, and their standard of living. Promoted a sense of community by scheduling social activities. Advocated for resident’s rights.
● Answered high volume phone system; adjusted appointments, secured contacts, contacted emergency services, communicated interventions with residents/doctors/nurses/family. August 2021 - December 2022
Care Inc. - Nurse Assistant
● Assessed and managed day to day needs. Followed the nursing plan. Recorded changes in conditions and behaviors. Prepared medicines and served food to the patient's needs.
● Provided psychological support for the patient and family.
● Conserved medical ethics and increased patient’s quality of life. March 2017 - January 2019
Holiday Inn Express - Front Desk Agent
● Swiftly checked guests in and out with cash or credit card payments per policy.
● Answered a high volume of calls regarding questions about room rates, amenities, shuttles, parking, member rewards, or any special requests.
● Maintained a clean work area and greeted all guests with a smile. Education
Louisiana State University, Baton Rouge, La - Bachelor of Biological Science 2022
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