Payroll Specialist Customer Service

TERRI TERRELL Greater Charlotte Area **************@*****.*** 704-***-****

QUALIFICATION SUMMARY

Results-driven and detail-oriented person with years of experience in the Hospitality, Payroll, Staffing, and Banking Industries. Charged with spearheading full service recruiting operations from initial sourcing to hiring decisions and orientation, to training and coaching. Champion team development by providing ongoing mentorship in order to continuously develop employees personally and professionally according to company needs and standards. Currently targeting a new position as Accounting Specialist to leverage expertise managing processes, systems and teams.

CORE PROFICIENCIES

Account Tracking

Account Reconciliation

Audit Financials

Bookkeeping

Expense Reporting

Invoice Billing

Pre Employment Screening

Research, Develop, Implement SOP

Taxation Compliance

PROFESSIONAL EXPERIENCE

MECKLENBURG COUNTY ABC Retail Mixed Beverage Sales Associate Temporary Assignment: Finance Department 2019-Present

Performs outstanding customer service for retail and mixed beverage via electronic scanner and touch screen cash register.

Participates actively in inventory control by recording breakage, verifying purchase pricing, customers and payments.

Filed and retrieved requested invoices for processing debits/credits either to/from store or named vendors.

Scrutinize and communicate with the team on 55 average page check-run for February 2024, citing findings.

MY WORK CHOICE PAYROLL ACCOUNTING SPECIALIST 2019-2022

Collective collaboration with Accounting and Payroll in filing, documenting, researching and paying state, city, county taxes as applicable.

Responsible for accounts receivable, inclusive of sending invoices for payment, posting checks and handling collections.

Assisted with all aspects of processing multi-state payroll (over 4500) detailing unemployment claims, employee levies and garnishments.

Maintained and updated documentation of payroll processes and procedures.

HAMPTON INN & SUITES FRONT DESK 3RD SHIFT AUDITOR 2018-2023

Run and review shift detail reporting, researching for discrepancies and making corrections.

Documented financial transactions by providing line by line itemization corrections of in house accounts.

Provide financial reporting for the executive team after successful completion of shift balance and cash balancing.

Demonstrated a commitment to accuracy and quality while meeting nightly goals and deadlines consistently.

ON-PREMISE ADMINISTRATOR/MANAGER Commercial Account with: Solectron/Flextronics/Flex Aerotek Staffing 2005-2018

Partner with company stakeholders to facilitate Quarterly Business Review meetings for the executive team.

Forecasted future business needs by discovering hiring needs in order to plan accordingly.

Sourced qualified candidates by networking, building relationships in the community, college campuses and career fairs.

Interviewed candidates and organized pre-employment screening; spearheaded all on-boarding and orientation initiatives.

Retained quality candidates by implementing incentive programs and providing ongoing training, support and mentorship.

Provided opportunity feedback to employees in an effort to improve their performance and productivity.

Administered multistate weekly payroll processing and invoicing for 400+ contractors, including Puerto Rico

Maintained all payroll billing and personal data required for accounting purposes using software like PeopleSoft, Kronos, and Workday.

WELLS FARGO FRAUD PREVENTION TEAM MANAGER 1998 - 2005

Served a liaison between analysts and investigators on customer accounts performing all accounting functions as necessary.

Hired, trained and coached employees in an effort to build a cohesive and collaborative workforce.

Pioneered a monthly recognition program for top performers, which helped to reduce turnover.

Tracked carefully accounts for suspicious activity furnishing accurate record keeping of fraud in accordance with REG E.

EDUCATION AND TRAINING

Bachelor of Science in Family and Consumer Sciences

Tennessee State University

Notable Courses: HR Management – Employment Law – Benefits & Compensation – Recruitment & Selection – Conflict Mediation & Resolution PayTrain Fundamentals & Mastery via American Payroll Association – Certified Financial Planning–Project Management I -- Excel 1 and 2

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