Customer Service Benefits Counselor

Maria (Mia) N. Garcia

**** ***** ****** *******, ** 77020 713-***-**** ***********@*****.***

PROFILE

A confident individual with over twenty years of administrative and customer service experience. Life and health licensed in over twenty-five states and long-term care certified. Ten years experience in sales. With proven performance of excellent ability to motivate a team. PROFESSIONAL EXPERIENCE:

Employee Benefit Systems, Houston, TX- Benefits Counselor/Sales - August 22 – Present

• Developed effective sales representation.

• Marketed new products to both existing and new clients.

• Conduct consultations with clients and gain insights into their needs to recommend the most suitable policies.

Professional Enrollment Concepts, Houston, TX – Benefits Counselor/Admin - Feb. 2014 – Pres.

• Prepared and delivered clear and effective sales scripts

• Helped with customer appeals to denied claims

• Explained all existing coverage to better help client on new policies

• Function as liaison between underwriter and customers. Benefit Enrollment Concepts, Houston, TX — Ins. Agent Mgr./Sales - Feb. 2016- Aug. 2022

● Open enrollment management.

● Calculate insurance premiums based on risk assessments.

● Customize insurance plans to meet needs of clients.

● Explained the features and benefits of different policies to promote sales.

● Knowledgeable in all the company’s products, including Health, Long-Term Care and Life Insurance.

● Provided training to new recruits on company procedures including ethical behavior.

Tricon Tool & Company, Houston, TX — Administrative asst. - May 2007 - January 2014

● Respond to vendor inquiries and conduct investigations to resolve issues.

● Open and set up new accounts.

● Executing basic accounts payable functions including matching, entering, and coding invoices and billing functions of the organization.

● Coordinate with vendors and clients for scheduling deliveries.

● Receive, and distribute all incoming mail.

● Promoted products along with extended warranties. EDUCATION

Alta High School, Houston, TX — Diploma

Skills:

• Benefits administration

• Open enrollment

• Employee relations

• Presentation

• Leadership

• Customer service

• Sales

• Strong communication skills

• Customer Retention

• Health insurance

• Emotional intelligence

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