Customer Service In-Home

Sonya Rivera

**** **** ***. ******* ****, MD 202-***-**** ******.*****@******.***

PROFESSIONAL EXPERIENCE

Home Daycare, In-Home Oct 2005 - Feb 2024

Babysitter

●Light housework to keep the home clean and tidy, including cleaning spills and washing dishes after meal

●Preparing snacks and meals for children

●Entertaining children with games and other activities

●Helping children with their homework

●Transporting children to and from school, after-school activities and play dates

●Changing diapers

●Bathing children and putting them to bed

Family Dollar, Landover Hills, MD June 2000 - Oct 2004

Supervisor/Cashier

●Handling customer complaints and queries

●Managing retail staff, including hiring, training, and scheduling

●Ensuring correct pricing and store displays

●Meeting financial goals by preparing budgets, setting prices, and controlling expenditures

●Coordinating in shipping or receiving or merchandise

●Overseeing daily operations in a store

●Assisting customers with their queries or need

●Eliminating waste

●Finding solutions to maximize profits

●Analyzing discrepancies and identifying deviation

●Training and disciplining employees

●Setting sales targets

●Monitoring employee activities

●Ensuring high-quality customer service

●Scheduling shifts

●Working on store displays

●Adhering to safety standards

●Managing and overseeing staff

●Monitoring the store’s finance

CVS Pharmacy,Washington, DC, Georgetown/Dupont Circle September 1995- May 2000

Cashier

●Ensuring all cash collected is counted

●Greeting customers as they arrive at the cash counter

●Assisting with the retail end of the business by providing support to the retail staffBuild sustainable relationships and engage customers by taking the extra mile

●Assisting customers in unloading their baskets

●Ringing customers’ purchases on the POS system

●Greeting customers as they arrive at the cash counter

●Providing customers with receipts in exchange for payments made by card

●Receiving cash, credit or debit card from customers & punching in details manually/through card machine

●Assisting customers in bagging their purchases

●Processing cash payments

●Making arrangements for changes to be made

●Counting money in the POS systems

●Providing customers with information on totals

Sonya Rivera

9018 51st Ave. College Park, MD 202-***-**** ******.*****@******.***

REFERENCES:

- As Needed

AVAILABILITY:

- Flexible w/ Notice

Contact this candidate