Program Manager User Experience
Resume:
PROFILE
** ***** ** ****-******** design and research experience sets me apart. I have experience with mixed-method research and certification in big data analysis using SQL and Tableau. I crafted 50 products and features from cradle to launch. A few of my MVPs have been published in reputable journals like NEJM, PUBMED, etc. Users are at the center of my work professionally as well as personally as I have built several social enterprises ground up. My sweet spot in the product journey is brainstorming. I know I am someone who can join more dots than anyone in the room without losing the business goal which is crucial in making a viable launch and building trust amongst the stakeholders.
SKILLS
User Experience Research: End-to-end research methods including, interviews, stakeholder analysis, focus groups, ethnographic studies, personas, journey maps, wireframes, and task analysis.
User Experience Design: Interface design, interaction design, information architecture, visual communication, wireframing, prototyping, developing clickable prototypes, animation, video editing, AV, Canva, Hootsuite
Operations – Fundraisers, event planning, marketing, negotiations and auditing
User/Usability Testing: Summative usability testing, heuristic evaluation, A/B testing, user testing, heat maps, Screen reader, Color contract analyzer WCGA AA compliance, HTML styles
Leadership/management - Content strategy, mentoring/coaching, team building, stakeholder management, go-to-market strategy
Tool skills: Microsoft Office (MS PowerPoint, MS Word), Keynote, Adobe Creative Suite, Slack, JIRA, Sketch, FIGMA, MIRO, FIGJAM, UserZoom, Airtable, UserTesting, CRM, Salesforce, HealthCloud, SaaS, postgreSQL and Tableau
RELEVANT EXPERIENCE
SABBATICAL
(INDUSTRY – (SUSTAINABILITY, REAL ESTATE)
Feb 2023 – Current
-Built and consulted on 12 mud homes in India.
-Managed hydroponics nursery research with Emesh Farms over 200K plants
-Market research study for product discovery
-Product design hydroponic equipment for over 12,000 HOAs
-Plant research and nursery operation management for a 4-acre commercial vertical farm
(INDUSTRY – HEALTHCARE, PAYVIDER)
Sr UX Researcher (Type – Contract)
Kaiser Permanente Sept 2021 – Dec 2022
Dept - KPD Strategy Insights
Products - (KP.org, Desktop, View, Mobile App (provider and payer)
-Test plan, user research, journey maps, and RITE Qualitative Research at KP.org
-Summative usability tests and baseline work with different experience groups
-Dashboard design research to improve small business uptake
-Behavioral research to explore new member journeys to make KP their preferred single destination
-Quant usability testing to manage user accounts
-Usability testing to improve refill and pharmacy experience
-Kp.org find my doctor in North California testing for WEB2.0 compliance testing
-Card sorting to prioritize product alerts thus reducing user fatigue
-Explorative research to improve” Finding a doctor”. Maintain brand consistency across regions
(INDUSTRY – HEALTHCARE, CHRONIC CARE)
Sr Ux Researcher/ Designer (Type – Contract)
Fresenius Kidney Care May 2018 – Sept 2021
Dept - Product Experience and Research
Products - (HealthCloud (Salesforce CRM) team for home, in-center dialysis and social workers and dietitians)
-Created architecture to reimagine health records from our Electronic Medical Record (Cerner).
-Architect the CareTeam Hub suite with the product lead, by leveraging the Salesforce HealthCloud platform to transform predominantly paper-based workflows to completely cloud-based for allied healthcare professionals like dieticians, social workers, patient liaisons, and home dialysis coordinators.
-Validation user testing for bug reporting and experience drop points.
-My product “CareTeam Hub” improved patient ratios for nurses, dieticians, and social workers by three times, increasing their productivity and the number of patients attended exponentially. This transformation is critical in helping the company go from 10% of patients managed at home today, to 50% by 2025.
-Planned research roadmap for an agile product release cycle
-Took an active lead in prioritizing and running design thinking workshops with the entire product team, accommodating for various constraints such as delivery deadlines, native salesforce UX limitations, availability of user insights, ease of use for users, and overall business impact.
-User needs and insights gathered from patients, healthcare workers, social workers, dieticians, and concierge early responders
-Field study with truck delivery drivers for patient supply and collections
-Accessibility design in the salesforce dashboards. Labs, Medication, insurance, and video close captioning for study and marketing material.
(INDUSTRY – TELECOMMUNICATION, INTERNET PROVIDER, FINANCIAL TECHNOLOGY)
Sr Product Innovation Researcher (Type – full time)
Verizon Wireless; Innovation Experience Team Aug 2017- May 2018
Dept - Product Experience and Research
Products – Fintech, Gaming, and Telecom product evaluations at Verizon Wireless
-Created strategic roadmap for current innovation products, prioritized new features, and aligned them with business priorities to increase revenue streams.
-Conducted qualitative research studies to evaluate new products and areas of need for customers in the areas of Financial Technology, AI in healthcare, and Consumer home technologies (IOT)
-Conducted user testing and survey-based evaluations for products created within Verizon, to collect feedback on product features, as well as determine go/no-go decisions for commercialization of these products.
-Investigated big data opportunities within Verizon’s data streams, to create new revenue from data analytics, APIs, and B2B use cases.
-Used big data analytics from current products to ascertain product priorities and development roadmap, to maximize its revenue opportunity.
(INDUSTRY – HEALTHCARE, RESEARCH, HOSPITAL/PROVIDER)
Sr Ux Researcher/Architect (Type – Freelance)
Partners HealthCare Aug 2008 – Apr 2017
Dept – Center for Connected Health
Products – Mobile app, Tablet App, Facebook App, Texting MLP, CGM, IOT
-Led formative moderated and unmoderated research, including ethnographic research and design apps for patients with cancer, mental health, diabetes, hypertension, etc.
-Led the creation and development of apps for mobile, web, and social media products that leverage AI to personalize interventions as well as provide precise/personalized content.
-Developed an iPad simulation of cognitive behavioral therapy (CBT) for end-of-life care in cancer patients. This reduced in-patient burden by 30%
-Designed communication strategies for technology-based healthcare programs in a tertiary healthcare setting.
-Designed a mobile app for cancer pain that reduced readmissions to emergency care from 50% to 2%
-WCAG accessibility guideline inclusion during the design process
-Accessibility inclusions due to cognitive and motor function loss.
-Language accessibility compliance through text-to-speech QnA design.
-Technical mentoring to understand the constraints of Salesforce Lighting Design tools.
-Peer and cross-team mentoring to improve UAT stories for acceptable scenarios within Salesforce constraint
(INDUSTRY – HEALTHCARE, PHARMACEUTICAL, RESEARCH, PERSONALS, DATING)
Ux Researcher (Type – Full time, Contract)
ViiV HealthCare Sept 2015 – Dec 2015
Dept – Digital Drug Innovation HIVE
Product – Mobile app, Messaging, and rating web platform
-Contextual studies, interviews, and card sorting (Open and Closed) to understand current product failure and gaps. (Patients living with HIV(PLHIV), their providers, and their caregivers).
-Behavioral research, Use case, and jobs to be done scenario to formulate product ideas and features for 3 mobile apps.
-Medium fidelity storyboards, wireframes, detailed patient and provider journey maps, and a project report for its final build and implementation.
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(INDUSTRY – EDUCATION, MENTORING)
Media and Design Trainer (Type – full time)
Home inc (www.homeinc.org) Jan 2015 – Sep 2015
Dept – Media Lab
Product – Curriculum and Module Design
-Curriculum design for students from the age of 5 to 16
-Summer program management of students with ESL proficiency
-Behavioral research, Use case, and jobs to be done scenario to formulate product ideas and features for 3 mobile apps.
-Conducting design workshops with the students to increase computer literacy and design philosophy
(INDUSTRY – HEALTHCARE, RESEARCH, HOSPITAL/PROVIDER)
Massachusetts General Hospital Jan 2014 – Jan 2015 Fellow – Atlascorps
Dept – Center for Connected Health
Products – Mobile app, Tablet App, Facebook App, Texting MLP, CGM, IOT
-Designed and Tested an iPad simulation of cognitive behavioral therapy for end-of-life care in cancer patients. This involved shooting over 30 hours of video footage and post-production processing.
-Developed an android-based application for MSM in Mumbai and Chennai to enable the collection of survey responses through a culturally sensitive, language-agnostic survey tool based completely on animation and design. This tool can now be used in multiple languages and cultural settings to obtain valid and reliable responses in a variety of settings. This included creating one hour of animation using Adobe Suite software.
-Designed a cross-platform mobile application (iOS and Android) to improve adherence amongst oral chemotherapy patients to reduce hospital and ED admissions.
-Designed integrated program using IoT devices (Wearable, Sensors) such as Continuous Glucose Monitors, FitBit, GlowCaps etc.
-Designed a text-to-move program where people living with chronic blood sugar experienced better HBA1C level drop than Metformin.
-Most of the clinical trials of these products were published in PUBMED, NEJM and other medical journals.
(INDUSTRY – WOMEN, LIVELIHOOD, EDUCATION, MENTORING, SOCIAL JUSTICE, SOCIAL
ENTREPRENEURSHIP, EMPOWERMENT)
(Co Founder)
Products – Mobile app, Tablet App, Facebook App, Texting MLP, CGM, IOT
Reference – ad5ryz@r.postjobfree.com
Reference – Simrin Makhija – 202-***-****
-4500 women trained and placed in residential and commercial jobs
-Trained over 600 women
-Grant writing and fundraising of over $50,000
-Community events to evangelize the importance of training in domestic work
-Interacted with families and workforce in over 4 languages and dialects
VOLUNTEER EXPERIENCE ~1 Year each
(INDUSTRIES COVERED – SOCIAL MEDIA, SOCIAL JUSTICE, FUNDRAISING, EMERGENCY
RESPONDER, COMMUNITY BUILDING, EVENT ORGANIZING, FOOD, SUSTAINABILITY,
CLIMATE CHANGE, TEACHING, MENTORING)
•Boston Area Rape Crisis Center (BARCC) hotline volunteer
•AID (Association for India’s Development) Boston volunteer October
•Food forest coalition, JP green school (currently building an expeditionary learning food forest in Roslindale to teach kids)
•Building Mud Homes in India
•Urban Harvest Community food reliance product
•Raised over $180,000 for Landlord and Tenants (Pandemic Housing Grant)
AWARDS AND RECOGNITION
•Nominated for Best community outreach project - 2010, by the Harvard Medical School - Office for Diversity and Community Partnership
•CSR – CSI bridge – one of 2 shortlisted NGOs (under the category Women and Gender) from 100 projects from India (Skarma and Confederation of Indian Industries)
GRANTS AND FUNDING
•Level 2 investee with Unltd India (Maid in India) - $4000 (2013)
•Raised $12,000 for Maid in India as part of Microsoft Global Giving’s inaugural project, to train and employ 200 youth in 2 years (2012).
•New England Grassroots Environment Fund (NEGEF) grant for $1000, Boston to expand the vision of food forest and teach middle school kids the idea of sustainability (2016)
PUBLICATIONS
•Mishra SV, Jethwani KS (2014). Combating the spread of HIV among Indian migrants. Journal of Postgraduate Medicine, 60(3), 233.
•Jethwani KS, Mishra SV. Providing Sustainable Livelihood For Women Through Social Enterprise: Maid In India; Case study: The Development Review – Beyond Research Vol 1. Issue 1. October 2012
•Jethwani KS, Mishra SV, Jethwani PS, Sawant NS. Surveying Indian gay men for coping skills and HIV testing patterns using the internet. J Postgrad Med. 2014 Apr-Jun; 60(2):130-4.
•https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4275494/
•https://pubmed.ncbi.nlm.nih.gov/27864165/
EDUCATION
University of Mumbai June 2007
Bachelor’s of Arts (Sociology)
Thannal sustainable building design course. May 2023
General Assembly Feb 2024
Data Analytics
CERTIFICATIONS
Accessibility and Inclusive Design (with honors) Apr 2024
University of Illinois Urbana-Champaign
Learned skills
Range of disability (Temp, permanent, situational)
Disability types and models
Hearing, Visual. Mobility, Cognitive disability design principles
Accessibility document design and testing accommodations
WCAG2.0 and POUR principles
Document, PDF, PowerPoint, Video compliance through logical document structures, tables, images, hyperlinks
Build Wireframes and Prototypes Apr 2024
Conduct UX Research and Test Early Concepts Apr 2024
Foundations of Digital Marketing and E-Commerce Apr 2024
UX Design Certificate Apr 2024
Data Analytics Apr 2024
General Assembly
PORTFOLIO - https://sites.google.com/atlascorps.org/saketmishra?usp=sharing
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