Fast learner

Alondra Paez Ayala

415-***-**** ad5ryi@r.postjobfree.com Rohnert Park, CA 94928

SUMMARY

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

SKILLS

Toileting assistance

Emotional Support

Meal Preparation

Patient assistance

Warehouse Organization

Storage Organization

Quality Control

Shipping and receiving

Material Handling

Order Fulfillment

Self-Motivated and Disciplined

Packaging and Labeling

Inventory Control

Operations Management

Strategic Planning

Schedule development

Training and mentoring

Policy Enforcement

Goal-Oriented

Process Monitoring and Improvement

Employee Motivation

Waste Reduction

EXPERIENCE

IHSS Care Provider, IHSS, October 2021-June 2023

Modesto, CA

Organized recreational activities to stimulate physical and mental well-being of the client. Attended training sessions related to home health topics or skills enhancement. Identified potential problems that may arise during care provision process. Maintained a clean, safe environment for clients in their homes. Provided companionship and emotional support to elderly clients. Assisted clients with grocery shopping and errands. Monitored medication schedules and administered medications as needed. Recorded client progress notes on a regular basis. Managed client finances including paying bills, tracking expenses. Responded promptly to emergency situations in accordance with established protocols. Adhered strictly to all regulations concerning confidentiality of patient information. Performed light housekeeping duties such as laundry and meal preparation. Developed individual care plans according to needs of the client. Provided assistance with mobility issues including walking and transfers from bed to wheelchair and chair.

Transported clients to medical appointments and social events. Administered specialized treatments as prescribed by physician or other healthcare professional.

Assisted clients with daily activities such as dressing, bathing, and toileting. Communicated regularly with family members regarding care status of the client. Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.

Assisted with client personal care needs to foster independence and well-being. Cared for patients by assisting with personal hygiene tasks and completing basic household chores.

Assisted clients with bathing, dressing and incontinence care. Managed patient transportation and appointment scheduling. Helped clients stay happy and healthy by providing mental and emotional support. Maintained clean and well-organized environment for client happiness and safety. Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.

Developed strong and trusting rapport with patients to facilitate smooth, quality care. Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.

Helped client with medication self-administration. Organized and administered medications on schedules to alleviate symptoms and improve quality of life.

Aided with mobility and independence for disabled individuals and continually monitored safety.

Recognized emergency situations and implemented appropriate procedures. Followed HIPAA regulations to maintain confidentiality of sensitive patient information. Assisted in ambulation and exercise routines for clients. Prepared meals and snacks according to prescribed diets. Changed bed linens and maintained a clean living environment for the client's safety. Monitored vital signs such as temperature, pulse rate, blood pressure . Transported clients to doctor appointments and social events. Provided emotional support to clients dealing with chronic illnesses or end-of-life situations. Helped clients move in bed, stand or walk using proper body mechanics techniques. Contacted medical providers on behalf of clients to follow up on appointments. Supervisor of Operations, Goodwill, April 2019-June 2020 San Jose, CA

Monitored employee productivity levels to identify areas for improvement or additional resources needed.

Prepared reports summarizing key metrics, such as customer satisfaction scores, cost savings achieved.

Developed and implemented policies and procedures for efficient workflow. Coordinated with other departments to ensure smooth flow of work processes and communication.

Provided training and guidance to team members on operational procedures and best practices.

Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.

Implemented new technologies or software systems to automate manual tasks or streamline operations.

Created detailed plans for new projects or initiatives involving multiple stakeholders. Investigated customer complaints related to product and service quality or delivery issues. Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.

Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions. Developed and implemented operational policies and procedures to ensure efficient business operations.

Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.

Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.

Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.

Collaborated with other managers across the organization to develop strategies that support overall company objectives.

Monitored team progress towards achieving milestones set forth in project plans. Conducted regular audits of employee performance and provided feedback on areas of improvement.

Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.

Identified opportunities for process improvement initiatives through analysis of current processes and procedures.

Reviewed employees' work to check adherence to quality standards and proper procedures. Discussed job performance problems with employees, identifying causes and issues to find solutions.

Caregiver, hospitality house assisted living, September 2018-March 2019 Salida, CA

Supported bathing, dressing and personal care needs. Maintained clean and well-organized environment for client happiness and safety. Improved patient outlook and daily living through compassionate care. Laundered clothing and bedding to prevent infection. Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.

Encouraged residents to participate in activities of daily living to enhance personal dignity. Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.

Assisted with meal planning to meet nutritional plans. Aided with mobility and independence for disabled individuals and continually monitored safety.

Followed safe lifting and transferring techniques to transport residents. Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.

Developed plans for respite care when needed based on availability of family members or other caregivers.

Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.

Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.

Respected the rights of each individual client while maintaining confidentiality of all personal information.

Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.

Provided emotional support to clients during difficult times. Ensured compliance with all applicable laws, regulations and standards governing home health care services.

Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.

Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.

Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.

Assisted clients with maintaining good personal hygiene. Fostered positive relationships with clients through active listening skills. Provided companionship and emotional support to elderly clients. Performed light housekeeping duties, including laundry and dishes. Participated in ongoing training workshops for professional development. Trained in emergency response procedures for client safety. Conducted regular checks to ensure a safe living environment. E-Commerce, Goodwill Silicon Valley, January 2016-September 2018 San Jose, CA

Mentored and trained staff to ensure productive goal setting and alignment while achieving e-commerce sales objectives.

Worked closely with designers, photographers, videographers, when needed for projects. Conducted regular audits of the e-commerce platform for errors or security vulnerabilities. Provided training and support for staff members handling e-commerce operations. Uploaded new products to e-commerce sites quickly and accurately. Filled customer orders by packaging sold items and documentation for direct shipping and by transferring orders to manufacturers or third-party distributors. Oversaw order fulfillment processes to maintain customer satisfaction. Filled customer orders by packaging items or transferring to manufacturers or third-party distributors.

Created, managed or automated orders or invoices using order management or invoicing software.

Managed relationships with suppliers for timely product delivery and restocking. Managed online inventory, ensuring accurate product listings and descriptions. Sales Floor Associate, Goodwill, April 2016-December 2016 San Jose, CA

Stocked merchandise pulled from backroom to keep shelves in stock with proper inventory. Provided information to customers concerning sales, promotions and store policies. Engaged positively with each customer, providing professional and polite support for sales and service needs.

Maintained signs and labels to communicate accurate prices to guests, following signing, and merchandising processes.

Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.

Calculated pricing, applied discounts, and collected payments to process transactions. EDUCATION AND TRAINING

High School Diploma

Yerba Buena High School, San Jose CA June 2016

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