Customer Service Call Center
Resume:
Guy Snowden
Florida
ad5ry0@r.postjobfree.com
SUMMARY
Customer Service, Technical Recruiting, Cloud Infrastructure Recruiting, Sales, Account Team Management,Partner Management, Proposal Management, Process Improvement, Implementation and Project experience. Over $374 million dollars in secured contracts achieved during my career.
I have State, Federal, Nonprofit and Commercial experience. I have experience in call center, Cloud (AWS), WAN Optimization, Application and Network Performance, Enterprise wide software, POS, VSAT, networks, transaction processing, government relations, advertising and software services. Self learning Prompt Engineering for AI for ChatGPT, Bard, Perplexity, DALL-E 2 and Stable Diffusion.
PROFESSIONAL EXPERIENCE
Percepta, Ford of Canada account, Melbourne Florida August 2023 - April 2024 Customer Advocate
● Very high feedback scores
● Consistently high phone NPS ratings
Akorbi, Remote December 2022 - April 2023
National Recruiter
● Exclusively recruited technical candidates for Google business lines
● Placed first engineering candidate for Akorbi with Google
● Implemented a data hygiene process for Akorbi ATS Amazon, AWS contractor with APEX, Remote December 2021 - August 2022 Sourcing Recruiter
● Exclusively searched for and engaged with Cloud Infrastructure Architects and Diverse Candidates
● Hired two of my candidates in my fourth month. One a diverse candidate and both 100% inclined Amazon Loop.
● Participated in numerous meetings and strategy sourcing sessions. Manpower/Experis, Remote November 2019 – December 2021 Technical Recruiter
Video Game Segment July 2021 – December 2021
● Practiced full life cycle recruiting for a large range of technical candidates.
● Conducted outbound sourcing, job board placements and database searches.
● Conducted numerous calls with candidates to ascertain interest and fit for many different positions.
Technical Recruiter
Public Sector November 2019 – July 2021
● Placed the most candidates of anyone on my team in my first year of recruiting.
● Practiced full life cycle recruiting for a large range of technical candidates.
● Conducted outbound sourcing, job board placements and follow ups and database searches.
● Conducted numerous calls with candidates to ascertain interest and fit for many different positions.
Global Telecom Brokers, Owings Mill MD April 2019 – November 2019 Sales Development Manager
● Acquire new clients for VoIP based phone systems
● Outbound prospecting, including 500 cold calls a week and numerous emails. Swift Systems, Frederick MD January 2019 – April 2019 Sales Development Manager
● Acquire new clients for MSP service
● Outbound prospecting, including 500 cold calls a week and numerous emails. Networking For Future DC September 2017 - March 2018 Senior Account Manager, Commercial Accounts
● Consulting on building a new commercial practice
● Consulting on application performance and SD-WAN adoption VAE, Reston VA January 2016 – July 2017
Sales Representative, Federal Civilian Accounts
● Develop partnerships and strategies with key OEM partners with emphasis on web scale architecture, cyber security, SD-WAN, and network infrastructure.
● Develop new market in Federal Civilian
Riverbed Technology, Bethesda MD & Reston VA April 2012 – May 2015 Inside Sales
● Federal Inside Sales supporting Air Force, non-branch DOD and Federal System Integrators during 2014. 193% Quota achievement
● Inside Sales supporting North Central and Mid-Atlantic commercial teams through 2012-2013
EDUCATION
BA, Political Science, Boston University, Boston Massachusetts More work history, training and nonprofit work on request
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