Customer Service North Carolina
Resume:
DAWN M. MOORE
**** **** ****** **, **********, NC 28114, ****************@*****.***, c. 704-***-****
EXPERTISE HIGHLIGHTS
36+ years of providing exceptional customer service, 36 + years Childcare Education & Development Experience, Curriculum Development, Budgeting, Grant Writing, Team Coaching & Supervision, North Carolina state childcare laws & regulations, Time Management, Decision Maker, Proven Leadership, Critical Thinker, Positive Attitude
EDUCATION
Crest High School Shelby, NC
Diploma May 1982
Cleveland Community College Shelby, NC
Associate Degree in Early Childhood Education May 2008
EXPERIENCE
Rutherford County Schools Forest City, NC
Pre-K Teacher December 2021- Present
DaVita Kidney Care Forest City, NC
Dialysis Technician August 2020-December 2021
Accountable for following all protocols related to providing an exceptional patient experience, including but not limited to:
oSet up/break down of dialysis machines before and after patient care each day
oPatient intake, vitals, patient medical history, etc. via the Electronic Health Record system
oReviewing and finalization of the dialysis record upon discharge
Boiling Springs Baptist Church Daycare Center Boiling Springs, NC
Childcare Director May 2009- April 2020 (Retired)
Accountable for creating, following, and preserving an annual non-profit budget of over $500,000
Serve as direct supervisor for over 20 staff members (teachers, facilities, cooks)
Collaborate monthly with Daycare Committee on operational needs, wins, strategy for future
Develop annual curriculum for each age class of the center
Maintain credentialing and quality indicators necessary for four star childcare facility status
Develop daily schedules for all teachers, staff, volunteers, and children
Serve as source of support and thought partner with parents of enrollees
Uphold local, state, and federal rules and regulations pertaining to childcare education & facilities
Function as liaison with the department of social services (DSS) in supporting and aiding families with limited resources
Advance the childcare center’s mission by applying for large/small scale grants
Report to numerous grant funding sources when a grant is obtained regarding what funding is allocated for, receipts, paperwork, reporting requirements
Dawn’s Daycare Center Boiling Springs, NC
Owner/Director/Educator August 1988-May 2009
Serve as director and teacher
Manage daily schedules for the children and staff
Responsible for developing curriculum, meal planning and preparation, and carrying out all sanitation, scheduling and requirements for the facility
Work closely with the division of child development as well as state and local agencies to ensure that all state and county rules and regulations are met and followed
Maintain the highest achievable program standards for our program.
Act as a source of support and a resource for the families that I served by being a knowledgeable and professional childcare provider
COMPUTER SKILLS
Microsoft Office Suite, Mikogo Remote Connection, Sage/Peachtree Accounting Software, NC Fast (DSS subsidy payments), Electronic Bank Drafting software
LEADERSHIP, COMMUNITY ENGAGEMENT, PRESENTATIONS, AWARDS, GRANTS
Sworn in as Guardian Ad Litem for Cleveland County (2018-2021)
Member of the Board of Directors of Child Care Connections, Cleveland County (2018-2020)
Member of Safe Kids Coalition for Cleveland County (2016-2020)
Served on the Advisory Board for the Education Department at Cleveland Community College (2014-2018)
Voted Best Children Facility in Cleveland County (2013)
Member of Delta Kappa Gamma National Service Sorority for Early Educators (2010-2020)
Voted Best-of-the-Best Childcare Facility in Cleveland County (2010)
Carrousel Award- Childcare Provider of the Year (2001)
Quality Sustainability Grant(s) via Smartstart Initiative (2000-2020)
Teddy Bear Award- Outstanding Childcare Provider of the Year (1998)
Inaugural child-care provider in Cleveland County, NC to receive national daycare accreditation (1997)
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