Front Desk Administrative Assistant
Resume:
Erin Sutton
I can be your next Rockstar employee!
Austin, TX 78748
******************@*****.***
Experienced Receptionist and Decent Administrative Assistant
Excellent at Customer Service Experienced
Night Auditor (2 years as Night Auditor/ Front Desk)
Front Desk/ Receptionist
Veterinary Receptionist and Kennel Manager
Assistant as well as Animal Handling and Basic Vet Tech duties.
AA in Medical Coding .
The Maples Health and Rehabilitation, Candlewood Suites, Green Oaks North Pet Hospital, Banfield Pet
Hospital and Camp Bow Wow are just a few I have been employed.
I have also owned and managed my own company in Texas in the competitive Tattoo and Piercing
scene for 7 years.
I love knowledge and learning new things .
I also try to better myself and empower those around me at the same time.
I worked in the human medical field and have experience in a office setting as a Coder and Secretary
and Receptionist as well as a a Administrative Assistant in Human Resources.
Willing to relocate: Yes
Authorized to work in the US for any employer: Yes
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Night Auditor/Front Desk Agent
The Ozarker Lodge - Branson, MO
June 2023 to December 2023
Night Auditor
Reservations both direct and third party's. Online and Walk In reservations
Multi-line phone System
Opera PMS
Opera Cloud
Adobe Acrobate
Outlook Email
Office 360
Pet Friendly Rooms
Deposits and Reconciliation
Night Auditor Accounting
Public Area cleanup
Stocking Hotel Store
Barista Duties
Bar Tending
Night Auditor
Candlewood Suites - Portland, TX
October 2022 to December 2022
Check Guest In and Out of Hotel
Reservations both online and by phones as well as accommodations for company blocks and walk Ins
Multi-line phone system
Quore
Ambiance key System
Opera Extended Stay Edition
IGH Merlin
Adobe Acrobate
Outlook Email
Office 360
Pet Rooms
Deposits and Reconciliation
Night Auditor Accounting
Public Area cleanup
Stocking Hotel Store
Administrative Assistant
The Maples Health and Rehabilitation - Springfield, MO
April 2022 to August 2022
Handling multi phone lines
Check in all vendors as we as check there vaccine status
Handling all incoming and outgoing mail, package's .
Pharmacy exchange deliveries
Assisting HR and Manager
Basic Money Handing
• Provided support for HR
• Maximized smooth office operations by Setting up new files and upkeep of of file system
• Carried out receptionist duties such as answering phones and directing clients, visitors, customers
and calls
• Completed clerical tasks including filing, faxing, scheduling, placing orders and Multi Phone Line System
• Ordered office supplies
• Kept track of all incoming and outgoing mail
• Disseminated inquiries to appropriate departments
• Processed invoices
• Assisted with data entry
Please Contact Kelly Shipley ...417-***-****
Veterinary Technician Assistant
Bradford Park Vet Hospital - Springfield, MO
February 2022 to May 2022
I assisted the Dr's and Techs in their duties. I took care of the animals that boarded as well as care while
they where at the clinic. I also filled prescriptions, held for radiographs, monitoring in surgery, I was in
the process of learning the In House lab machine's as well as helping with care and vacation of all animals
. For references please contact Rick Brinkley .
Animal Care Specialist
Green Oaks North Pet Hospital - Arlington, TX
June 2020 to February 2022
Monitoring Vitals during Dental and Surgical procedures
: Only person in kennel for 2 months.
: Supervisor of other kennel personnel
: Training in Kennel maintenance and Animal care and Supervision to incoming new employees for Kennel.
: Care and maintenance of both boarding and daycare animals.
: Cleaning of both kennels and clinic from daily to monthly
: Medication administration and pulling medicine from pharmacy and making sure the pill count is correct
as well as making sure medications was delivery to proper clients.
Some In House labs and restraint for venipuncture
Anything required by Dr's and Vet Techs.
Maintained clinic to AAHA standards.
Front Desk Associate
Camp Bow Wow - Cedar Hill, TX
October 2017 to May 2020
Front Desk Associate for Camp Bow Wow almost 3 years. Proficient in several different computer
programs. Have experienced in handling difficult customers as well as making good relationships with
our customers as well.
• Checked in clients, patients and customers
• Greeted customers and patients as they entered.
• Made calls to Customers and potential Customers as well as calling Veterinary hospitals and clinic
• Helped with all questions and complaints
• Checked insurance information
• Managed mail, medical histories and medical forms
• Answered incoming calls, directed visitors and took messages
• Assisted in signing in/out patients and customers
• Greeted customers, patients, visitors and guests warmly and genuinely
• Front office and front desk
• Took payments
• Documented sales, financial data and other data
• Faxed, copied, and scanned documents
• Won Best Business of our type in 2019
Client Service Coordinator
Banfield Pet Hospital - Cedar Hill, TX
November 2015 to August 2017
Worked both Front Desk and helped in the back . I am very comfortable with Owners and Pets.
• Checked in clients, patients and customers
• Greeted customers and patients as they entered.
• Made calls to Customers and potential Customers as well as calling Veterinary hospitals and clinic
• Helped with all questions and complaints
• Checked insurance information
• Managed mail, medical histories and medical forms
• Answered incoming calls, directed visitors and took messages
• Assisted in signing in/out patients and customers
• Greeted customers, patients, visitors and guests warmly and genuinely
• Front office and front desk
• Took payments
• Documented sales, financial data and other data
• Faxed, copied, and scanned documents
Customer Service
Wicked Ink of Texas - Dallas, TX
February 2009 to November 2015
I was a owner and AGM also the CSC for both the mobile and brick n mortar companies. I did all the
events coordination and logistics, supplies management as well as consent forms and everything else
but tattooing.
I did both pay role and accounts payable, Marketing and Public social media.
Office Assistant
Fortis College - Grand Prairie, TX
May 2010 to August 2010
ALl types of general office help . copy and filing also large amounts of data entry .
Assisted teachers with setting up and grading tests .
Education
Associate's degree in Medical Billing & Coding
Fortis College - Grand Prairie, TX
September 2009 to August 2010
High school diploma in General Studies
Fredericksburg High School - Fredericksburg, TX
September 1987 to June 1990
Skills
• Conflict Resolution (6 years)
• Money Handling (10+ years)
• Clerical experience (8 years)
• Cashier (10+ years)
• Medical Records (7 years)
• Medical Terminology (5 years)
• Customer Relations (10+ years)
• Front desk (8 years)
• Office Administration (6 years)
• Medical Scheduling (7 years)
• Patient assessment (2 years)
• Computer literacy (10+ years)
• 10 key calculator (8 years)
• Pet care (10+ years)
• Kennel experience (6 years)
• Medical Coding (2 years)
• Insurance Verification
• ICD-10 (2 years)
• Phone etiquette (10+ years)
• Animal Care (10+ years)
• Animal Restraint (3 years)
• Billing (2 years)
• Multi-line phone systems ( (7 years)
• Veterinary experience
• Data Entry
• Fact checking
• Customer support (6 years)
• Communication skills
• Animal Care
• HIPAA
• Veterinary Assistant
• Customer service
• English
• CPT Coding
• Personal Assistant Experience
• Medical terminology
• Computer literacy
• Computer Skills
• Event Planning
• Medical office experience
• Veterinary technician experience
• OPERA PMS (2 years)
• OPERA Cloud (1 year)
• Animal Handling
• Guest Services
• Customer service
• Cash handling
• Hotel experience
• Cash register
• Conflict management
• Barista experience
• Bartending
• Retail sales
• Guest services
• Medical terminology
• HIPAA
• Night audit
• Night audit (2 years)
Certifications and Licenses
First Aid Certification
CPR Certification
Contact this candidate