Customer Service It Support

AT Andrew Thomson

Wallingford, CT ***** 475-***-****

ad5rwb@r.postjobfree.com

EDUCATION Bachelor of Science Cybersecurity EXPECTED IN 12/2024 Central Connecticut State University, New Britain, CT Dean's List [Fall and Spring 2021]

Relevant Coursework: Ethical Hacking & Penetration Testing Relevant Coursework: Java Programming

Relevant Coursework: Computer System Administration Relevant Coursework: Network Routing & Advanced Networking PROFESSIONAL

SUMMARY

Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.

SKILLS Networks

Javascript

User interface design

Operating system knowledge

Information security awareness

Technical documentation writing

Strong communication skills

IT support experience

Virtualization technology

proficiency

Critical thinking capabilities

Attention to detail

Proficient in Microsoft Office

Equipment Repair

WORK HISTORY RECREATIONAL MANAGER 08/2022 to CURRENT CCSU REC Center CCSU, New Britain CT

Enhanced customer satisfaction by implementing innovative recreational programs and activities.

Boosted membership retention through attentive customer service and personalized interactions.

Managed a diverse team of employees, ensuring effective communication and smooth daily operations.

Wellness Coach, providing mental and physical wellness sessions with clients

Fitness Instructor, teaching different fitness classes with certifications to patrons

Maintained safe and clean recreational spaces by enforcing policies, procedures, and risk management protocols.

Led initiatives to upgrade facility equipment, enhancing guest experiences in various activity areas.

Coordinated marketing efforts to promote fitness and wellness programs. MOVIE THEATER EMPLOYEE 04/2019 to CURRENT

Holiday Cinemas 14 Wallingford, CT

Enhanced customer experience by providing timely and efficient service during movie screenings.

Assisted in maintaining a clean and safe theater environment, promoting positive guest interactions.

Contributed to increased concession sales by offering personalized recommendations based on customer preferences.

Collaborated with team members to ensure smooth operations during peak movie seasons and special events.

Managed ticket booth operations, ensuring accurate transactions and prompt customer service.

Trained new employees on company policies and procedures, fostering a productive work environment.

Conducted routine inventory checks for concession items, minimizing waste and ensuring product availability for guests. Handled cash register transactions accurately while providing friendly service at the concession stand or box office.

Coordinated with team members to cover various roles as needed during busy periods or staff shortages, maintaining a consistently high level of service throughout the theater''s operational hours. Stocked and organized concession supplies to provide customers with food and beverage options.

Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.

Worked with other staff members for smooth theater operations. IT INTERN 05/2022 to 08/2023

Wallingford Public Schools Wallingford, CT

Enhanced system security with implementation of updated firewalls and encryption methods.

Provided technical support, resolving IT issues to maximize productivity for team members.

Supported senior developers in implementing new technologies and refining existing systems.

Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success. Supported IT department in handling technology rollout and maintenance. Delivered assistance and support for team-based IT projects. Installed application software and upgrades, virus protection, and drivers. Replaced defective components and upgraded office equipment per technology plan.

Resolved Internet and wireless and wired network access problems. Maintained inventory records and documentation for equipment in database.

Provided basic end-user troubleshooting and desktop support. Installed, modified, and repaired software and hardware to resolve technical issues.

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