Systems Analyst Project Coordination

PRISCILLA L. HAYFORD

Clarksville, MD ***** 301-***-****

ad5rw6@r.postjobfree.com https://www.linkedin.com/in/priscilla-hayford

SENIOR IT BUSINESS ANALYST

Accomplished IT Business professional with strong analytical, organizational and communication skills to meet a wide range of technical challenges and deliver business results. Known for achieving success through effective project management, task assignment, teamwork, dedication, and hard work through Agile frameworks. Eager to utilize my extensive experience and knowledge to bridge the IT and business teams.

CORE COMPETENCIES

Project Management Application Development and Maintenance Systems Analysis Requirements Gathering Process Engineering Business Analyst Troubleshooting Training and Mentoring Agile Course Certificates AWS Course Certificates User Stories Microsoft Azure CIRRUS

TECHNICAL SKILLS AND CAPABILITIES

Operating Systems: Windows 2008, 2012, 2016, 2019

Platforms: SQL Server 2008/2012/2016/2019, VMWare Vcenter, ServiceNow

Applications: PeopleSoft 7 and 8, SharePoint

Cloud: Microsoft Azure, CIRRUS

Application Tools: Jira, SharePoint, PowerShell

Software: ScOrch - Orchestration, Ultipro

EXPERIENCE

Aetna/CVS Health, Remote April 2017 – December 2023

Senior Analyst, Systems September 2021 - December 2023

Served as liaison between application, technical and business teams to collect and deliver technical expectations as requested, while completing direct engineering tasks as related to servers.

●Ensured compliance with HIPAA through all aspects of server maintenance and requested modifications while working with business.

●Served as go between for any cases submitted to Microsoft for applications teams to recreate reported error messages and scenarios.

●Trained team members in knowledge transfer of tasks and processes as the companies merged.

●Performed troubleshooting of application issues while collaborating with business to ensure the integrity of the Windows operating systems, so root cause was found quickly to resolve issues.

●Worked on a weekly rotating 24/7 On-Call basis to support the windows operations platforms and responded to any P1 issues reported by business and application teams.

●Reviewed application and business requirements with project team to adjust server specifications as needed.

●Independently created templates for business to submit their requests for server modifications which provided more clarity and efficiency to get the server to the state requested.

●Took leadership of the server decommission process by working with server owners and teams as systems migrated from on-prem to Azure and CIRRUS environments using ServiceNow workflow.

●Utilized cloud-based infrastructure Azure to increase and/or decommission server resources.

●Participated in daily scrum meetings to review ongoing projects and issues amongst team to share ideas and suggestions for resolution.

Windows Systems Engineer, Level 2 April 2017 – September 2021

Performed a variety of technical tasks and services to ensure system performance and optimization.

●Worked with project management team to upgrade the Windows servers from 2008 to Windows 2012 and 2016.

●Served a liaison between Windows team and project team to track issue resolution and progression of tasks to their completion.

●Migrated from on-prem to CIRRUS environment and ensured correct server configuration.

●Applied Microsoft monthly patches to stay in compliance to ensure MS support.

●Worked with Asset management and application teams to track server lease replacement to ensure cost savings for organization.

AETNA, Remote April 2014 – April 2017

Windows Systems Engineer

Worked directly with project managers and application teams to build Windows VM servers 9AP, IIS, AS RS, SSIS, SQL).

●Collected and analyzed specifications to advise on sizing and expected functions of servers.

●Collaborated with LAN center, Windows Security, Web Engineering, and all areas of infrastructure to ensure the servers performed optimally for the business.

●Evaluated existing application products to address client requirements and developers. recommendations where appropriate (Task Scheduler, Zeke Agent, Tidal).

●Developed the analysis and definition of efficient, cost-effective solutions to support client business processes and technical requirements.

●Documented repeatable Windows processes on the Team SharePoint site to serve as readily accessible training resources.

●Tracked server lease replacements on behalf of Windows Team cost center to report to asset management.

●Managed Help Desk incidents, tasks and assigned projects.

Coventry/Aetna, Remote June 2008 – April 2014

Systems Analyst

Applied technical and business knowledge in the analysis of client requirements in project areas such as IT testing and product acceptance, new business operating models with innovative approaches to IT solutions such as the Introduction of Faxcom online faxing tool.

●Participated in cross-functional task forces to identify and document functional requirements, workflow, information sources and distribution paths, and system specifications.

●Worked closely with vendor, Biscom, to prepare, test and upgrade as needed.

●Managed, planned, organized, and controlled work efforts to provide input to project standards.

●Provided status of progress, tasks completed and outstanding issues, and produced services\products of the best quality in an efficient manner.

●Facilitated projects (project plans, issue log, documentation of system enhancements)

●Completed projects on time and within budget to meet customer, management, and vendor SLA.

Coventry Healthcare. Remote June 2006 – June 2008

IT Technical Support PeopleSoft FS/HR

Managed tasks, testing and software upgrades as a technical project manager. Facilitated all aspects of the project including project plans, logging issues, and documenting system enhancements.

●Identified / documented functional requirements, workflow, information sources and distribution paths, and system specifications. Evaluated existing application products to address client requirements.

●Developed the analysis and definition of efficient, cost-effective solutions supporting the client business processes and functional requirements. Performed technical testing of PeopleSoft customizations, enhancements, bundles, fixes and upgrades.

●Served as the liaison between the lines of business and the IT department.

ADDITIONAL RELEVANT EXPERIENCE

Coventry Healthcare

Senior Business Analyst – PeopleSoft Support

Business Analyst – PeopleSoft Support

EDUCATION

Master of Science (M.S,), Management Information Systems, University of Maryland University College

Bachelor of Arts (B.A.), Criminology, University of Maryland, College Park, Maryland

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