Customer Service Team Lead
Resume:
Julie Mugwadi
Reese, MI *****
**************@*****.***
• Knowledge of Medical Terminology, Health Law, Etiquette, AP, Pharmacology
• Shipping & Receiving
• Customer Service
• Scheduler
• Computer software Microsoft Office and Ecrib
• Team player
• Dependable
• Accounting and Healthcare Finance Public Health Perspective
• Team Lead
• Run Government Software
Work Experience
Safelink Field Enrollment Team Lead
TROC - Coral Gables, FL
December 2023 to March 2024
• Safelink Field Enrollment Specialist for 3 weeks then got promoted to Field Enrollment Team Lead
• Help Train the associates
• Manage inventory in morning and evening
• Refer our businesses to other businesses around the area
• Help do invoices, computer programs
• Enroll people with free Government Phones through the Affordable Care Plan (ACP)
• Customer Service
• Use multiple websites to enroll people
• Activate the cell phone
• Answered questions about phone and help with their cell phones if need
• Supported local community outreach programs like Saginaw soup kitchen, shelters, etc. Care Coordinator
BCS - Novi, MI
April 2023 to October 2023
• Created reports for the Doctors and Nurse Practitioners
• Utilized the following programs: Point Click Care, WRHealth, Excel, Word, and MAR
• Ensure all Consent forms were signed by appropriate personnel
• Ensure all Physician Orders were signed by the appropriate personnel
• Performed Audits for nursing homes
• responsible for Interdepartmental correspondence between all personnel CNA - Certified Nursing Assistant
Carriage House Nursing and Rehab - Bay City, MI
April 2021 to April 2023
• Resident Care
• Charted on PCC
• Reported to nurse any new behavior
• Vitals
• Comforted patients
• Went on outing and doctor visits
CNA - Certified Nursing Assistant
Bay Shores Senior Care and Rehab - Bay City, MI
September 2018 to April 2021
• Reported vitals to nurse
• Provided care to the resident.
• Comforted resident
• Customer Service
• Took them on outings.
• Documented on PCC
Health Unit Coordinator
Saginaw Mental Health - Saginaw, MI
May 2016 to August 2018
• Was responsible for scheduling appointments and registering patients.
• Utilized Microsoft word, outlook, excel
• Answered phone via switchboard, greeted patients, made up flyers, and wrote reports for physicians and support staff
Shipping and Receiving Clerk
Wesco - Saginaw, MI
April 2017 to November 2017
• Received shipments as well as sorted, stocked and shipped items
• Computer warehouse software used: Epic
• Responsible for inventory of warehouse as well as cycle count
• Responsible for labeling parts for shipment
• Verify packaging as shipping labels
• Responsible for scanning in parts and they were received in
• Used Hilo to move stock within the warehouse
ABA Technician
Centria Health Care/Autistic - Novi, MI
May 2016 to April 2017
• Observed children to determine course of action
• Teach basic skills, such as color, shape, number and letter recognition, personal hygiene, and social
skills
• Responsible for teaching parents how to interact and care for his/her child with Autism
• Computer software: Centria software for ABA
• Provided a safe environment for the child
• Utilized de-escalation tactics in order to calm children Education
Bachelor of Business Administration in Health Service Administration Davenpo1t University
April 2014
Associates of Applied Science in Fine Arts/ Social Work University Center - Bay City, MI, US
May 2003
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