Los Angeles Customer Service
Resume:
SUMMARY OF QUALIFICATIONS
Tamika L. Brown
ad5rug@r.postjobfree.com
● Knowledge of all Optical Technician and
Dispensing duties
● Microsoft Office (Word, Excel, PowerPoint)
● Follow instructions well
● Able to meet deadlines
● Able to prioritize a heavy workload
● Excellent customer service skills
● Neat, efficient, and thorough
● Reliable and prompt
● Able to work well under pressure
● Good communication skills
EDUCATION
El Camino College, Film Production estimated Fall 2024; AA Real Estate Spring 2023 Certificate in Optical Technician, American Career College, LA, CA Certificate in Business in Computer, Chase College, LA, CA Diploma, Cato High School, Victorville, CA
PROFESSIONAL EXPERIENCE
Mystery Shopper
Bestmark, Los Angeles, CA 05/05 – Present
• Imitate actual customers who purchase goods or services from companies to obtain firsthand experience and create reports for suggestions on improvements.
• Enter stores and obtain specific products.
• Survey employees or other customers about specific products and staff members.
• Provide the company with a copy of the receipt for the purchased items.
• Create reports given to companies such as detailing the entire experience from start to finish and including suggestions on improvements.
Optical Technician/Externship
Dr. Marc S. Simmons, O.D., Los Angeles, CA 07/15 - 09/15
• Evaluated prescriptions in conjunction with clients' vocational and avocational visual requirements.
• Recommended specific lenses, lens coatings, and frames to suit client needs.
• Verify that finished lenses are ground to specifications.
• Measured clients' bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers of eyes, using measuring devices.
• Sold goods such as contact lenses, spectacles, sunglasses, and other goods related to the eyes in general.
• Assisted clients in selecting frames according to style and color, and ensure that frames are coordinated with facial and eye measurements and optical prescriptions.
• Showed customers how to insert, remove, and care for their contact lenses.
• Determined clients' current lens prescriptions, when necessary, using lensometers or lens analyzers and clients' eyeglasses.
• Maintained records of customer prescriptions, work orders, and payments. Security Officer/Screener
Mc Roberts Protective Agency, San Pedro, CA 12/14 - 05/15
• Monitored and adjusted security system equipment or machinery for operational use and detected evidence of tampering.
• Operated detecting devices to screen individuals and prevent the passage of prohibited articles into restricted areas.
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