Customer Service Case Management
Resume:
V I R G I N I A
P E N A
ad5ruc@r.postjobfree.com
Victoria, TX 77901
PROFESSIONAL SUMMARY
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. SKILLS
• First Aide and CPR • Medication Management
HIV/AIDS Awareness and
Prevention
• Professional Assault Response
Training Instructor (7 years)
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• Property Management • Management
• Office Management • Childcare
• Team Management • Case Management
• Laboratory Experience • Negotiation
• Social Work • Crisis Intervention
• Research • Interviewing
• Bartending • Recruiting
• Budgeting • Events Management
• Event Planning • HIPAA
• Customer service • Data collection
EXPERIENCE
Hall Rental Manager, Veterans of Foreign Wars (VFW) Post 4146, Jun 2019 - Current, Victoria, TX
• Ensuring that the venue and facilities are clean and organized. Managing all bookings for events and liaising with the clients to determine event requirements.
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• Preparing venue and pricing options and negotiating with clients.
• Supervising all staff including, event staff
Scheduling and coordinating the rental of sound equipment, furniture, and other venue equipment.
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Liaising with catering services and supervising their requirements and logistics.
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Promoting the location and events through a variety of marketing channels such as social media.
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Supervising the operations of events and tending to any incidents or queries.
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Managing all administrative tasks such as insurance, booking schedules, and invoicing.
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• Communicating and enforcing all security regulations and protocols. Package Supervisor, Paravida Wellness LLC, Oct 2022 - Current, Victoria, TX ParaVida Wellness / Clean Plate is a Grab & Go / Meal Prep company, therefore we do things a little different than a traditional restaurant or hospitality establishment
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This Position Requires: Prepping the ingredients needed for the meals that are prepare with direction from Executive Chef
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• Packaging, labeling food containers and getting them ready for customer. Trained new employees on company policies, procedures, and software systems.
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Over staff makings sure follow safety and quality standards for packaging due to food.
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Ensured proper inventory levels were maintained through accurate ordering of supplies as needed.
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Front Desk Clerk, Rocks Gym victoria, Feb 2022 - Sep 2022, Victoria, TX
• Assisted members with any issues
• Scheduled personal training sessions and gym tours
• Reviewed and submitted employees time cards to process for payroll
• Ensured all vendors were paid in a timely matter Prepared contract forms, obtained signatures, collected deposits, and issued membership cards to patrons accepting plans
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DNA Specimen Collector working with Child Support Services, Specimen Specialists of America, Inc, Jul 2018 - Aug 2020, Victoria, TX Primary Duty was to obtain tissue samples through the cheek swab and complete legal chain documentation.
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They were court order DNA sample that required to obtain and sent off to lab with 24hrs from collecting.
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Entered patient information into laboratory information system accurately.
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The results of the DNA sample collections assist child support in determining if an alleged father is the true biological father of a child.
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Manager, Pure Fitness, May 2015 - Feb 2022
• Supervised the daily activities and operations of the fitness center
• Assisted members with any issues
• Scheduled personal training sessions and gym tours
• Managed staff, prepared schedules and assigned duties
• Reviewed and submitted employees time cards to process for payroll
• Ensured all vendors were paid in a timely matter Prepared contract forms, obtained signatures, collected deposits, and issued membership cards to patrons accepting plans
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• Enforced safety procedures and monitored compliance. Director Youth Program and Front Desk Assistance, Heat Fitness Gym, Jun 2012 - Jan 2015, Victoria, TX
Supervised and trained 10 full time staff in their interactions with children ages 5-13.
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Assisted in leading team management meetings with the Site Director, as well as performed joint staff
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Provide tailor program for children in after school setting to reach their physical fitness potential
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Owner, Gigi's Bowtique Victoria Tx, Apr 2009 - Jan 2014, Victoria, TX Trainer, Startek Victoria Tx, Dec 2007 - Jun 2009, Victoria, TX Helped new hires assimilate into workforce and get up to speed on procedures with successful onboarding processes.
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Analyzed call data to identify patterns or areas of improvement in operational processes.
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Coordinated ongoing training initiatives to keep agents up-to-date on industry trends and product knowledge requirements.
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Outreach Specialist service for HIV Dept, Victoria County Health Department Victoria Tx, Nov 2004 - Nov 2006, Victoria, TX
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Conducted regular follow-ups with clients who tested positive to ensure they received necessary care or support services.
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Collaborated with healthcare professionals to ensure appropriate referrals were made for testing, treatment, and other services.
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Organized community outreach events promoting awareness of HIV prevention methods like PrEP pre-exposure prophylaxis medication or condom use.
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Apartment Manager, Simpson Village Los Angeles Ca, Jun 2003 - Jun 2004, Los Angeles, CA
Managed apartment community operations, including leasing, rent collection, and tenant relations.
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Achieved operating income target year over year by promoting property heavily in print, over radio and via online channels.
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Oversaw maintenance team to ensure timely completion of work orders and property upkeep.
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Assistant Director, Salvation Army The Way Inn Group Home and Shelter, Sep 1999 - Nov 2003, Hollywood, CA
Ensured proper food storage and meal preparation in compliance with health department regulations.
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Reviewed applications for residency at shelter following established eligibility criteria.
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Provided crisis intervention support counseling referrals as necessary when working with clients experiencing trauma mental health challenges.
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Aligned operations with objectives set by senior management and board of directors.
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Group Home Supervisor, Hollygrove Residential Facility Los Angeles Ca, Dec 1997 - Aug 1999, Los Angeles, CA
tech 1, GulfBend MHMR Services Victoria Tx, Nov 1996 - Dec 1997, Victoria, TX
Teacher, Bearly Beginning Daycare Victoria Tx, Jul 1993 - Oct 2004, Victoria, TX
EDUCATION
High School and Some College
Victoria High School, Jan 1991
ADDITIONAL INFORMATION
• Skills & Abilities MANAGEMENT
Managed forty-one unit complex. As a manager I conduct rent ready/turn overs for unit, rent collection, evictions and new leasing.
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• I have over 10 years in Management in Child Care Programs SALES
• Owned and operated Infant to children boutique with accessories. Provide training for new employees to have the ability to take calls and assist customers over the phone with all their cell phone billing questions and needs.
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• Have over 8 years' experience in sales COMMUNICATION I have strong communication skills due I worked in behavioral population for over 10 years
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I have provide to the Victoria and surrounding counties presentation. Case management and free HIV testing to youth and adults that were/is possible in high risk behavior.
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I have educate over 400 more individuals in customer service to Professional Response Training Class
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CERTIFICATIONS
TABC
Food Manger Certification
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