Customer Service Data Entry
Resume:
Sheena Williams
Chicago, IL *****
ad5rub@r.postjobfree.com
Accomplished Business Professional skilled in achieving managerial administrative support to CEO staff and personnel in a multi dimensional environment. Data analyst, process management, compensation and budget expert.
Immersed into a culture of high grace and integrity, that build the capacity to utilize organizational skills alongside administrative management to meet goals of expanding administrative functions in the health care industry.
Work Experience
Administrative Assistant/Receptionist/Customer Service/Data Entry Chicago Illinois Temporary Staffing Agencies - Chicago, IL May 2022 to Present
• Professional Leadership
• Training Capacity Building Exceptional Customer Service in a fast pace environment
• Microsoft Office- Word Excel Outlook. PowerPoint
• Conducted intensive literature reviews analyzed Data to Prepare Reports,Charts/Budgets
• Billing-Payments Inquiries
• Industrial/Government/State
• Healthcare Insurance
• Safety Management/Conflict Management
• Update/Evaluation/Review/Follow Up
• Scheduling/Planning
• Verification/Follow Ups
Home Health Care Aide/Personal Assistance
Private Home & Personal Care - Chicago, IL
May 2010 to Present
• Provides daily therapeutic care and case management for severely, emotionally disturbed elders
• Assists with daily living activities and routine care (i.e. house cleaning & laundry)
• Transport client to doctor's office, grocery store and other essential errands
• Observe and report to client's condition and suggest modifications for alternative health plans to improve client behavior
• Assist in financial planning and budget for client's living arrangements and expenditures contract, temporary wide agencies (i.e. Administrative II & Business Analyst) Clinical Nutrition Assistant Coordinator/Patient Coordinator/Data Entry Customer Service Rep Temporary
University of Illinois at Chicago, Food and Cafeteria Service Temporary - Chicago, IL July 2021 to October 2021
• Update, distribute, collect, and modify menus for patients -Scheduling and Planning
• Complete verification and follow up with patients based on dietary restrictions, food intolerances, and food complaints
• Provide nutritional assistance and care to patients interact with Staffing in Epic System
• Review all patients menus for nutritional adequacy and accuracy and complete data entry
• Managed customer accounts
• Assisted with technical support duties - Conflict Management
• Performed data entry for orders
• Handled emails, inbound calls, and outbound calls
• Kept records of customer complaints
• Interacted with customers through EPIC chat
• Assisted customers with questions
• Processed customer transactions and orders
• Took inventory
Medical Assistant/CSR - Customer Service Representative/Database Verification COIVD Temporary
Abbott Laboratories - - Gurnee, IL
November 2020 to June 2021
• Experience working in a quality laboratory setting, administering, and completing quality testing for COVID-19
• Completed verification for COVID-19 patients, prepare kits for distribution mass up for partners (e.g., clinics, hospitals)
• Coordinate scheduled transport and delivery services, enter real time updates into database, track metrics, as needed
• Ensure compliance is met, safety protocols are followed, and equipment is sterilized City Staffing - Chicago, IL
August 2005 to March 2010
Chicago, IL
• Participated in contract, temporary wide agencies (i.e. Administrative II & Business Analyst)
• Provided administrative support to ongoing functions amongst the team, staff, and organization
• Responsible for scheduling and coordinating meetings, travel, and other group activities.
• Conducted intensive literature reviews and analyzed data to prepare reports, charts, budgets, and other presentation materials.
Administrative Assistant/Student Career Advisor
Robert Morris University - Chicago, IL
December 2002 to May 2005
• Administrative Assistant/Student Advisor
• Robert Morris University - Chicago
• Business Administration liaison for campus resources and various activities
• Academic Record Management
• Microsoft Office Suite- Word, Excel, PowerPoint, Outlook
• Prepared office documents, memos
• Scheduling Meeting, Presentations
• Developed supplemental academic activities and workshops that support classroom instruction based on course syllabi
• Assisted in educational gaps by conducting programming and outreach efforts monthly Education
Bachelor of Science in Business Administration & Management Robert Morris University - Chicago, IL
December 2001 to May 2005
Skills
• Budgeting
• Compliance of HIPAA & Confidentiality
• Training and Capacity Building Agreements
• Planning and Coordination
• Health & Aging: Safety Health Educator
• Data Processing
• Compelling Leadership
• Moderate Knowledge of Data Analysis Coding and Compelling Leadership & Communication Method Systems
• Customer Service
• Financial Planning
• Process Improvement
• Live Chat
• Process Management
• Business Analysis
• Change Management
• Agile
• Help Desk
• Financial Report Writing
• Project Management
• Microsoft SharePoint
• Strategic Planning
• Business Requirements
• Data Warehouse
• User Acceptance Testing
• Records management
• Supervising experience
• iManage
• Front desk
• Application Development
• Microsoft Outlook
• Communication skills
• Microsoft Excel
• Microsoft Word
• Customer service
• Communication skills
• Microsoft Office
• Customer service
• Communication skills
• Microsoft Office
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