Customer Service, Line Cook, security, valet, event setup

SHAWN B. PALMER

ad5rtw@r.postjobfree.com / Cell: 267-***-****

*** ******** *****, ******** ****, CA 90042

CAREER OBJECTIVE:

Self-motivated professional with exceptional customer service, communication and leadership skills committed to enhancing my value with continuous learning to stay abreast of the industry. Aiming to use my knowledge in culinary arts, business management and conflict resolution to satisfy the needs of your company.

AREAS OF EXPERTISE

● Leadership/Management Skills ● Exceptional Customer Service ● Inventory Management

● Cashier Balancing ● Time Management ● Planning & Organization

PROFESSIONAL EXPERIENCE

Terrain Café, Glen Mills, PA

Line Cook 07/2019 – 12/2020

Prepped, cooked food, and followed recipes/prep list set forth by the Chef de Cuisine and BOH Manager

Help other stations when needed with prep and service

Assist managers in conducting orientation and oversee new employee training

Created various personal dishes for staff

Lucky’s Last Chance, Philadelphia, PA

Kitchen Supervisor/Line Cook 06/2018 – 08/2019

Cooked at the various food stations (Fried, Grilled, & Bread)

Cooked breakfast, lunch, and dinner to customers per their requestion from the prepared menus

Deep cleansed and scrub the kitchen, food stations, grills, appliances, dished, and floors

School District of Philadelphia, Philadelphia, PA

Food Service Worker 09/2017 – 06/2018

Performed various kitchen duties as required and needed on a daily basis

Assist with food and supplies inventory

Setup and prepared stations for food distribution to students and staff

Took temperature of cold and frozen food received and write data in log book

Park-Ops, Philadelphia, PA

Valet Parking Attendant 12/2016 – 03/2017

Provides top-notch customer service

Operates arriving customers Stick/Manual and Automatic vehicles

Maintained great attitude and productivity during inclement weather and long periods of standing, running and walking

Rybrew, Philadelphia, PA

Store Manager/Shift Supervisor 07/2014 – 12/2016

Managed and maintained the entire store operation during my shift, including store presentation and inventory

Coached and developed store team members

Balanced the cash register and allocated tips

Created an environment that enabled customers to feel welcomed, which resulted in an increase of repeat customers

Created original recipes for daily/weekly specials

Ammon’s ShopRite, Philadelphia, PA

Seafood Cook 05/2014 – 11/2014

Weighed, prepared, cooked, and wrapped seafood according to customers request

Cleaned and sanitized the seafood department during and after my shift

Managed the department inventory

Cracker Barrel, Texas Roadhouse, TGI Friday’s, Altoona, PA

Line and Grill Cook 10/2011 – 04/2014

Prepared orders according to recipe with the customer’s specifications or dietary needs in mind

Ensured food was at the correct temperature and pleasing to the eye before plating

Cleaned, sanitized, and maintained all work areas, equipment, and utensils to ensure sanitation standards were met

Resolved customer concerns and reported relevant information to supervision when necessary

Maintained a calm demeanor during high volume to keep store operating to standard

EDUCATION & CERTIFICATIONS

Community College of Philadelphia, Philadelphia, PA Pennsylvania Liquor Control Board

Associate in Arts, Candidate, May 2018 RAMP Certified, July 2016

Greater Altoona Career & Technology Center, Altoona, PA City of Philadelphia Department of Public Health

Carpentry/Construction Certificate, March 2011 Food Establishment Personnel Food Safety Certificate, March 2016

Simon Gratz High School, Philadelphia, PA ServSafe Certified, March 2016

Diploma, June 2009

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