Customer Service Account Manager

KELSEY E. MCKIBBEN

303-***-**** ******.********@******.***

PROFESSIONAL SUMMARY

Hard working, self-motivated, enthusiastic, and reliable individual with an intense desire to commit to a rewarding career. I am a compassionate mentor with strong communication and people skills who connects with people and works collaboratively with others. A team player who is punctual, passionate, openminded, and responsible. Self-starter and always eager to learn! Coachable individual looking to make a difference while being the best Mom I can be! PROFESSIONAL EXPERIENCE

● June 2023-Present: Personal Nanny/House Manager (Castle Rock/Parker, CO) Position: Professional Freelance Nanny

● December 2019 – June 2023: Pre-Kindergarten Teacher (Castle Rock, CO) Position: Lead Pre-K Teacher

● April 2019 – October 2019: Pro Corp Images (Englewood, CO) Position: Marketing Sales Assistant & Customer Account Manager

● October 2018 – April 2019: KinderCare (Lone Tree, CO) Position: Lead Preschool Teacher

● May 2018-October 2018: All About Learning Preschool (Hartland, WI) Position: Primary Early Education Teacher (left this position to move to CO)

● October 2017-May 2018: Roger’s Memorial Psychiatric Hospital (Oconomowoc, WI) Position: Intake/Admission Specialist (Customer Service/Client Relations)

● March 2016-September 2017: Quest Continuing Education (Milwaukee, WI) Position: Senior Online Services Specialist (Customer Service, Tech Support, Account Management)

● April 2015- September 2015 (Temp Position): Kohl’s Corporate (Menomonee Falls, WI) Position: E-Commerce/Data Entry/Customer Service/Merchandising

● June 2013- September 2015: ULTA Beauty (Brookfield, WI) Position: Beauty Advisor, Merchandiser

● October 2012- September 2015: Home Depot Marketing Team (Delafield, WI) Position: Marketing Specialist, Merchandiser

EDUCATION

● University of Wisconsin-Milwaukee

Graduated December 2014 with a Liberal Arts Bachelor’s Degree in Communication/Marketing

CERTIFICATIONS/ACCOMPLISHMENTS

Lead qualified teacher in both WI and CO~ CPI (Crisis Prevention Intervention)~ Six years of WASC (Wisconsin Association of School Councils) Leadership Programs~ Three years of Student Government holding a Chair head Position~ Two years leading a senior citizen volunteer committee~ Over 25+ years of childcare experience~ Early Childhood Education Professional Course— 46 hours (Including certification for Mandated Reporter Training)~ “Best Group Leader” Summer Transition Program~ CPR & First Aid Certified(2023)~ Early Education Registry Certificate~ EQIT and Pyramid Plus trained~ Level 3 tier for Colorado Shines VOLUNTEER WORK

Milwaukee Hunger Task Force~ Toys for Tots~ Shorehaven Retirement Home~ Milwaukee Rescue Mission~ Church Auction~ Vacation Bible School~ School supply drive for Milwaukee public schools~ Clothes drive for Ukraine~ Animal shelter donation leader

*References/Letters of Recommendation Available Upon Request*

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