General Manager Inventory Control

IM Irasha Manning

Topeka, KS ***** 785-***-**** ad5rtb@r.postjobfree.com

PROFESSIONAL

SUMMARY

Serviced-focused General Manager with 20 years dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

SKILLS Engaging personality Quick

learner

Delivers exceptional customer

service Computer proficient

Excellent multi-tasking,Training

and development staff

Culinary knowledge Reliable team

worker

Cash handling Reliable and

punctual

Operations Management

Problem Resolution Team Player

Time Management Customer Relations

Inventory Control Employee Scheduling

Verbal and written communication P&L Management

WORK HISTORY GENERAL MANAGER 01/2024 to CURRENT

Holiday Inn Express Hotel Suites Topeka, KS

Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

Developed and implemented strategies to increase sales and profitability. Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Trained and guided team members to maintain high productivity and performance metrics.

Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization. Implemented operational strategies and effectively built customer and employee loyalty.

Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications. Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.

Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.

Negotiated contracts on behalf of the organization while adhering to set guidelines; leading successful deals that resulted in increased profits. Employed closing sales techniques, upselling and customer loyalty incentives to boost sales.

booked group block and meeting space events.

Examined incoming inventory, merchandised shelves and prevented shrinkage.

Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items. Disinfected and mopped bathrooms to keep facilities sanitary and clean. Collaborated with other housekeeping staff to complete tasks efficiently and effectively.

Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.

GENERAL MANAGER/AGM/NIGHT AUDITOR 04/2011 to 01/2024 HYATT PLACE TOPEKA

Assist in creating a positive team oriented environment which focuses on the guest through employee growth and motivation.

Maintained a professional working relationship and promote open lines of communication with all staff members

Greeted all guests in a courteous and professional manner. Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette.

Quickly and courteously resolved all guest problems/issues. Mastered Point of Sale (POS) computer system,WinPM,Opera,Colleague advantage,Critix, Work records,Plansource,UltiPro, One Source, Zenith, I-9, Workday,

Knowledge in accounts payable, billing, onboarding /off boarding process, training, G.E.M, the STAR report, Forecasting monthly, Balancing the checkbook and budgeting dept, payroll and labor, ordering the hotels inventory.

Processed credit card transactions during the checkout process/ mailed out the AR bills, and researched CC charge backs, closing night audit. Prepared food from a 24 hr dinning menu/breakfast and served beverages such as coffee, tea, liquor, beer and wine.

Performed general maintenance duties, including mopping floors, washing dishing dishes, cleaning public area's and guest room making beds. BABY DEPOT/ CUSTOMER SERVICE MANAGER 02/2009 to 07/2012 BURLINGTON COAT FACTORY

Opened and closed the store, which included counting cash drawers and making bank deposits.

Maintained visually appealing and effective displays for the entire store. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Communicated information to customers about product quality, value and style.

Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Took ownership of customer issues and followed problems through to resolution.

STORE SALES LEADER 01/2007 to 01/2009

THE CHILDREN'S PLACE

Supervising the store on my opening or closing shifts, acquired cash control and bank deposits.

Executed markdown's of the merchandise, preparing and putting out new merchandise.

Setting the store for new floor sets, and setting the windows for displays for customer awareness of store's sales.

WAITRESS 01/2004 to 01/2007

ORANGELAND SEAFOOD

Trained staff employees for correct facility procedures, safety codes, proper recipes and plating techniques.

Answering phone orders, placing walk-in, sit -in orders and greeting all customers.

Ensuring all customers were 100% satisfied.

Stocked and rotated products, stocked supplies, and paper goods in a timely basis.

HOSTESS TRAINER 01/2002 to 01/2004

LONGHORN STEAKHOUSE

Trained Hostess staff to run the front of the house. Greeted and seated all customers in an orderly time. Ensured all hostess know the menus like the back of there hand. Provided leadership, direction, and training.

Inspected dining and serving areas to ensure cleanliness and proper setup.

ASSISTANT MANAGER 01/2000 to 01/2002

CLAIRE'S BOUTIQUE

Supervised the Store, monitored deliveries, verified shipment, and ensured proper handling of merchandise.

Created and placed advertising materials on display for customer's awareness.

Responsible for balancing and depositing daily cash. EDUCATION No Degree Criminal Justice 2018

Ashford University, San Diego, CA

DIPLOMA 2003

Topeka West High School, Topeka, KS

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