Operations Manager Client Relations

+974-******** or +974******** (WhatsApp)

ad5rss@r.postjobfree.com or ad5rss@r.postjobfree.com

Doha, State of Qatar

https://www.linkedin.com/in/nolan-alistar-lopez-3455335b/

LEADERSHIP/COMPETENCIES

•Team Management/ Communication

•Hospitality

•Leadership & Emotional Intelligence

•Problem-solving & Decision Making

•Computer Savvy/Presentation skills

•Client Relations/Networking

•Customer Focused

•Operations & Time Management

•Innovation and Change Management

•Vendor/Employee Relations

MANAGERIAL SKILLS

•Managed large diversified teams in 24/7 operations – catered to over 14000 meals per day over a 3-meal period and FM cleaning services covering 15 million square feet.

•Hands On Expertise In Computers - MS Office

•Balanced blend of Macro and Micro Management styles

•Positive and Assertive Business Approach

•Ability to Adapt, Improvise and Overcome

•Focused On - Exceeding Expectations, Results Oriented, Quick & Thoughtful Risk Evaluated Decisions, Client Relations, Zero Tolerance on Pilferage, Unsafe Practices,Performance Excellence.

ACADEMICS/AWARDS/TRAININGS

Completed Bachelors from University of Mumbai – 1997

Completed Graduate Training programme from Taj President 1995-1997

Employee Of the Month at The Oberoi -1998/2000

Attended STCW95 training at Maritime International - 2001

On the job training received in USPH and UKPH 2001/2004/2010

Train the trainer workshop attended at ICMD - 2006

Purple Passion – Enhancing Guest Satisfaction Workshop @ ICMD – 2005

HSEQ training received at Oman Muscat Beach Games Project – 2010

Received on the Job Venue training @ QOC projects in BIFM – 2014/2015

Attended Workshop on Business Development and Client Relations at BBCC – 2016/2017

On the Job training received and work shop attended at FMM/HIA project in BIC’S, HSEQ, Air Side Safety, Safe Chemical Handling, Safe Usage Of Machinery 2019/2020

Online training attended in Leadership, Communications, COVICD handling and awareness, HACCP Level 3 at FIFA projects – 2020/2023

PERSONAL INFORMATION

Passport Details – R1651432/EXP DATE – 26/JULY 2027

NOC Status – Yes

QID – Valid till Feb 2025

Marital Status – Single

Notice Period – Not Required

Expected Compensation – Negotiable

Interest – Music, Reading, Weight Training, Cooking, Cleaning & Traveling

Strengths – Good Team Player, Good Listener, Problem Solver, Helpful and Empathetic, Positive Attitude and Good Sense of Humor.

Weakness – Taking work personally and too seriously, no work life balance

Languages Known- English, Hindi, Marathi, Basis Arabic & Spanish

Lifestyle – Non-Alcoholic, Non-Smoker

Nolan Alistar Lopez

Senior Manager – Fm Soft Services & Hospitality Operations

24 Years of Overall Expertise Overseas and India

CAREER OBJECTIVE

As an adaptable, reliable and efficient Hospitality professional, I have organized, managed and lead a complex and extensive Operations in Hospitality and Facility Soft Services for the organizations over the years. My foremost responsibility and accountability is to ensure that all Hospitality & FM Soft Service standards are maintained consistently and accurately delivered according to the organization’s vision, mission, goal’s, and most importantly according to my diversified and challenging client’s and stakeholder’s expectations. My personal Career Objective is to always focus on developing, guiding and mentoring my team’s performance in enhancing the brand image and core values of the company by achieving the business’s financial goals i.e. to generate revenue, maximize profit and maintain business sustainability. My strength and focus are in adapting, improvising and overcoming all and any unforeseen challenges, thereby taking the business progress curve forward and upward and finally rewarding my career graph and team’s progress as well.

PROFESSIONAL CHRONOLOGY

Sensible Gen Trading LLC (April/2023 – Jan 2024) Doha, Qatar

Senior Consultant – Free Lance – Catering & FM Soft Services

FIFA & SCD&L WC 2022 Projects (Sept/2020 - Feb/2023) Doha, Qatar

Cluster Venue Manager – Catering & FM Soft Services

FMM JV Qatar Airways HIA (Feb/2019 – March/2020) Doha Qatar

FM Custodial Manager – FM Soft Services & Catering Operations

BBCC Hospitality FM Services Pvt Ltd (June/2015 – Feb/2019) Thane- India

Operations Manager – Catering and FM Soft Services Operations

Qatar Olympic Committee Projects (Feb/2014 – March/2015)- Doha, Qatar

Senior Venue Manager – Catering and FM Soft Services

BBCC Hospitality and FM Services Pvt Ltd (Feb /2012 – Feb/2014) Thane- India

Operations Manager – Hospitality & FM Soft Services

Oman & Qatar Olympic Committee Projects (Oct /2010 – Jan/2012)- Muscat, Oman and Doha, Qatar

Venue Manager – Catering and FM Soft Services

Carnival Cruise Lines (March/2007 – August 2010) – Miami – Fort Lauderdale – U.S.A

Assistant Operations Manager – Catering and Housekeeping Operations

Intercontinental Hotel (June/2005 – March 2007) – Mumbai – India

Assistant Manager – F&B and Housekeeping, Butler Services

Costa and RCCL Cruise Lines (May 2001 – March 2004) – Miami – Cape Canaveral – U.S.A

Team Lead/Head Butler – F&B and Housekeeping Services

The Oberoi (Nov/1997 – May 2001) – Mumbai – India

Floor Butler – F&B and Housekeeping. Guest Relations

HOSPITALITY OVERALL ACCOUNTABILITY & OWNERSHIP

Hospitality Operational Plans/Strategy - Ownership in developing and streamlining the Sustainable operational plan pertaining to VVIP/VIP Catering, VIP Lounges / Kiosk and Vending Machines Operations, Cleaning & Waste Management, Accomodation and Laundry services, High Access Cleaning, Pest Control, Pantry Services.

LOS/KPI’s – Managing and auditing the delivery of catering contractor services related to food delivery timings, staff on aboard, hygiene and grooming, availability of complete menu sections, F&B quantity, quality & presentation, hot and cold food temperatures/records, staff knowledge, catering back up, catering equipment, refrigerated and dry storage functioning etc

Budget Control / P&L - Financial Performance- All catering delivery notes and FM soft service activities well received and evaluated for accuracy in line with BOQ, submission of the same to finance for invoice recovery or delivery.

HSEQ - Food Safety, Health and Hygiene – Ensured that all safety measures were consistently monitored and implemented as per HACCP/BICS standards in all FOH/BOH cluster venues.

RFP & COMMERCIAL/TECH EVALUATION – Worked in alliance with commercial and procurement team in developing a favourable RFP and evaluated in selecting reliable master caterer and FM soft service provider based on market merit, financial stability, expertise, guaranteed resources and favourable price negotiation. Focus on use of sustainability measures (Compostable packing, Bio degradable material, recyclable, local raw material/products, Eco green approved cleaning chemicals)

Diversified Menu Planning – Reviewed and developed a diversified global sustainable menu ranging from VVIP/Protocol, Media and Press, Sports Management, Workforce, Medical and Security client groups with critical thought given to Health Diet, Allergens and Traditional Custom values (Halal products only)

Catering Logistics – Developed a timely and accurate catering master delivery schedule as per event operational requirement and the client preference.

TLD’s – Ensured all time line deliverables of the Master Caterer and FM Soft Services contractor were provided promptly.

Catering Venues Management – Regular site visits at cluster venues to make sure all catering requirements such as dinning layout plan, MEP and Overlays such FFNE/Partitions/Power and Water, Drainage and Waste management compounds were set up on time as per client requirements.

Catering and FM Soft Service Mobilization Plan – Prepared the mobilization and demobilization schedule for prompt delivery of all catering and housekeeping resources, machinery and equipment delivery and fitouts for ready operations.

Catering Contingency Planning- Took into consideration all unexpected emergency scenarios that catering and FM soft service might face at the venue and set up concrete back up plans to avoid operational delays.

Client Management- Regularly conducted meetings with all client groups and communicated on status of planning and preparing catering and FM soft service operations. Managed any grievances promptly and updated with action plan and result.

Catering and FM Policies and Procedures- Streamlined and set firm policies and procedures that supported the operational requirements which solidified the operational plan and also supported client expectations.

Food Wastage & Waste Management – Kept quantifiable measures to check and track of any food wastage and sustainable waste management practices (segregation, removal and clearance), solutions derived to keep this under the approved threshold.

Manpower and Resource planning - Reviewed all such requirements to ensure sufficient resources to carry out catering and FM soft services activities efficiently.

Catering Report Generation/Analysis – Prepared essential operational reports on daily/weekly and monthly basis including all vital information for higher management updates.

Catering Meal redemption and Catering Statistics- Kept a record on these activities and provided accurate numbers of variation to finance and client groups to adjust catering numbers accordingly in case of lower foot fall compared to confirmed numbers.

Catering Incidents – Detailed investigation with Health and Safety team and timely reporting of same in case of any food safety or health issue, taking corrective action and prompt update to all stake holders.

Govt Entity Relations - MOPH and Baladiya – Conducted regular meetings with government bodies to update on all Catering safety and preparation measures as per their guidelines, assisted with their audits on site as well.

CPU Coordination – Constantly communicated and coordinated with CPU concerning confirmed catering numbers, catering deliveries, regular CPU checks on quality of raw materials and storage practices, likewise for FM soft services checks with FRC for closing of work orders.

Laundry and Pantry Service – Oversaw the operations of laundry operations- collection and delivery, sustainable resource management of power and water, linen inventory and recycling old linen for BOH areas cleaning, AMC of Laundry machinery and equipment, Managed pantries when it came to F&B service, cleanliness, indenting and stock control

Additional ADHOC duties – Close coordination and managing L&D/REC/MEP/FRC/HSEQ/PTW/SEC/TPT. Additionally managed Accomodation and recreational upkeep and maintenance.

THANK YOU AND HAVE A NICE DAY!

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