Operation Manager Housekeeping Coordinator
Resume:
CLENY THOMAS
ad5rsd@r.postjobfree.com
Nationality : Indian
Date of Birth : 26/01/1987
Gender : Male
Address : Arackal House, Thalappuzha P O
Wayanad, Kerala, India
WORK EXPERIENCE
RESORT MANAGER
SILENT CREEK RESORT AND SPA, VYTHIRI, WAYANAD, KERALA Aug 2022 – Present Country : India
HOTEL ASSISTANT (HOAS)
P & O CRUISES Nov 2021 – Aug 2022
Ship Name: MV Azura
Country : UK
HOUSEKEEPING COORDINATOR AND RESORT OPERATION MANAGER SILENT CREEK RESORT AND SPA, VYTHIRI, WAYANAD, KERALA Jun 2020 – Nov 2021 Country : India
RESORT MANAGER
THENNAL JUNGLE CAMP RESORT, KATTIKULAM, WAYANAD, KERALA 11 Jun 2017 - 2020 Country : India
HOUSEKEEPING COORDINATOR AND RESORT OPERATION MANAGER MIST HEAVEN HILL RESORT, WAYANAD, KERALA 10 Nov 2016 – 2017 Country : India
ENGINEERING SUPERVISOR (DEPARTMENT CO- ORDINATOR)
THE RAVIZ CALICUT FIVE STAR HOTEL (PRE OPENING TEAM), CALICUT, KERALA Jan 2016 - Nov 2016
Country : India
FLOOR MANAGER
IVY9 RESTAURANT, CALICUT, KERALA 2014 – Jan 2016 Country : India
ELECTRICIAN & ACTIVITY INCHARGE
SILVERWOODS RESORT FOUR STAR RESORT, WAYANAD, KERALA 08 Mar 2013 - 2014 Country : India
TRAINEE SUPERVISOR IN ENGINEERING DEPARTMENT
VYTHIRI VILLAGE RESORT(PRE OPENING) FIVE STAR RESORT, WAYANAD, KERALA 19 Apr 2010 - 2013
Country : India
JOB TRAINING ENGINEERING DEPARTMENT
KADAVU RESORT, CALICUT, KERALA 2009 - 2010
Country : India
KEY RESPONSIBILITIES AS RESORT MANAGER
o Oversee all aspects of resort operations.
o Manage staff and ensure efficient daily operations. o Develop and implement strategic plans to enhance guest experience. o Monitor financial performance and manage budgets. o Maintain high standards of customer service.
o Ensure compliance with regulations and safety protocols. o Handle guest inquiries, issues, and complaints.
KEY RESPONSIBILITIES AS HOTEL ASSISTANT
o Successfully completed first contract in BOH department, demonstrating reliability, honesty, and responsibility.
o Excelled in the ECP team, receiving positive feedback from the HSM. o Maintained consistent work performance during various inspections and tasks. o Demonstrated flexibility with work hours and readiness for any assigned tasks. o Maintained a positive attitude and focus on task completion. o Possesses strong organizational skills and punctuality. o Appreciated for dedication and hard work during internal and external inspections. o Expresses a desire to pursue a career in the Bar department. o Wished well for future endeavors and thanked for efforts during the contract. KEY RESPONSIBILITIES AS HOUSEKEEPING COORDINATOR AND RESORT OPERATION MANAGER o Provide professional, friendly, and engaging service consistently. o Manage all Housekeeping department calls, ensuring prompt and accurate communication of messages and requests for excellent guest service. o Process requests promptly, delegate work, and follow up with guests to ensure satisfaction. o Communicate operational concerns to the leadership team and address day-to-day operational issues proactively.
o Coordinate Housekeeping staff and activities, including office tasks, room assignments, inspections, and special assignments.
o Maintain thorough knowledge of Housekeeping services, hotel areas, and operational hours. o Manage inventory of linen and housekeeping supplies, ordering as necessary. o Generate operational reports for Housekeeping coordination. o Assist colleagues in maintaining cleanliness in work and public areas. o Adhere to safety and sanitation policies.
o Fulfill additional duties as assigned, including handling unexpected spills and special guest requests. KEY RESPONSIBILITIES AS ENGINEERING SUPERVISOR
o Supervise daily operations of the engineering department. o Coordinate maintenance and repair tasks.
o Assign work orders to engineering staff.
o Ensure compliance with safety regulations.
o Monitor equipment performance and maintenance schedules. o Train and mentor engineering team members.
KEY RESPONSIBILITIES AS FLOOR MANAGER
o Supervise floor staff and ensure smooth operation. o Coordinate seating arrangements and customer service. o Monitor cleanliness and ambiance of the dining area. o Address customer inquiries, complaints, and requests. o Train and motivate floor staff to maintain high standards. KEY RESPONSIBILITIES AS ELECTRICIAN & ACTIVITY INCHARGE o Perform electrical installations, maintenance, and repairs. o Troubleshoot electrical issues and implement solutions. o Ensure compliance with safety regulations and codes. o Maintain tools and equipment in good condition.
o Coordinate activities and events for designated areas. KEY RESPONSIBILITIES AS TRAINEE SUPERVISOR/ JOB TRAINING o Assist in supervising trainees' activities and tasks. o Provide guidance and support to trainees.
EDUCATION
BACHELOR OF SCIENCE IN TRAVEL & TOURISM
Kanpur university
HIGHER SECONDARY 2003 - 2005
Govt Higher Secondary School, Thalapuzha, Kerala, India S.S.L.C 2002 – 2003
Govt Higher Secondary School, Thalapuzha, Kerala, India KEY SKILLS
o Customer Service
o Resort Management
o Housekeeping Coordination
o Inventory Management
o Crisis Management
o Team Leadership and Coordination
o Problem Solving
o Decision Making
o Financial Management
o Regulatory Compliance
DIGITAL SKILLS
o MS Office
o Internet & E- Mail
o Social Media
o Basic Operation
LANGUAGE KNOWN
Mother Tongue(s) : MALAYALAM
Other language(s) :
ENGLISH HINDI
Listening C2 Reading C2 Writing 2 Listening C2 Reading C1 Writing B2 Spoken Production B1 Spoken Interaction B2 Spoken Production C2 Spoken InteractionC2 Levels: A1/A2: Basic user - B1/B2: Independent user - C1/C2 Proficient user PROFESSIONAL QUALIFICATION
• CROWD MANAGEMENT COURSE
- Carnivale UK
• STCW COURSE – COSMOPOLITAN TECHNOLOGY OF MARITIME
• HIGHFIELD LEVEL 2 AWARDS IN FOOD AND SAFETY AT SEA (CARNIVAL UK HIGHFIELD QUALIFICATION CERTIFICATE)
- Culinary Academy of India (CAI), Hyderabad
• AC TECHNICIAN
- NCVT
• ITI 2005 - 2007
- Eldorado ITI
o Monitor trainees' performance and progress.
o Learn and execute assigned tasks under supervision. o Follow instructions and guidelines provided by supervisors. o Seek clarification and guidance when needed.
CDC PASSPORT DETAILS
Date of Issue : 04/07/2019
Date of Expiry : 03/07/2029
PERSONAL STRENGHTS
o COMMUNICATION - Interpersonal skills – verbal, problem solving and listening skills in any administrative role.
o SERVICE - Having a customer focused approach Skills include Patience, Attentiveness and a positive language.
o ORGANIZATION - Helping others, organizing a to do list. Prioritizing tasks by the deadline for improving time -management.
o MANAGEMENT - Management skills to direct others and review others performance. PASSPORT DETAILS
Passport Number : S 0100863
Date of Expiry : 20/02/2028
Place of Issue : Kozhikode
SID CARD DETAILS
Document Number : C31746283
Date of Issue : 10/03/2021
Place of Issue : Chennai
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