Devona Townsend
Toledo, OH *****
********@*****.***
I am very dedicated to the work that I do. I have a passion for helping people and solving problems. I like to learn new things and apply them to my work ethic. Work Experience
Case Manager
Building Futures - Toledo, OH
October 2023 to Present
Case management
Behavioral health therapy
Group sessions
Retail Merchandiser
SAS Retail Services
June 2023 to Present
Traveling merchandiser
Plan o grams
Resets
Traveling Merchandiser
SAS Retail Services - Toledo, OH
May 2023 to Present
Set merchandise to planogram.
Maintain a clean and safe work environment.
Build display structures for specific brands.
Retail Merchandiser
Driveline Retail Merchandising
April 2023 to Present
Retail Merchandising
Caregiver/Personal Assistant
Shavonne Glover - Toledo, OH
February 2018 to December 2021
1. Helped Shavonne and her four kids with their day to day activities. 2. Transported them to all appointments with accomodations to their disabilities. Delivery Driver
Amazon DSP - Toledo, OH
March 2019 to July 2021
• Drove residential and commercial routes
• Consistently completed on-time deliveries
• Loaded packages
• Delivered products in a timely and courteous manner
• Maintained ongoing communication
• Managed paperwork
• Maintained receipts and income from deliveries
Customer Service Representative
Honey Baked Ham Co. LLC - Holland, OH
September 2010 to December 2015
• Assisted customers with a warm and professional attitude
• Processed orders
• Assisted customers with questions
• Interacted with customers through live chat
• Handled emails, inbound calls, and outbound calls Production Worker
Most recently Syncreon.
Education
Associate in Science (AS) in Health and Human Services Ultimate Medical Academy-Tampa - Tampa, FL
May 2015 to November 2016
Skills
• Assembly
• Packaging
• Personal Assistant Experience (4 years)
• Caregiving
• Live Chat
• Delivery Driver Experience
• Behavioral Therapy
• Case Management
• Group Therapy
• Crisis Intervention
• Mentoring
• Communication skills
• Behavioral health
• Conflict management
• Leadership
• EHR systems
• Documentation review
• Analysis skills
Certifications and Licenses
Driver's License
August 2021 to August 2025
Certified Behavioral Health Technician
October 2023 to Present
QMHP Certification
October 2023 to Present
CADC