Customer Service Quality Assurance

Christian X. Torres Nieves

Holiday FL *****

Cel. 727-***-****

ad5rrk@r.postjobfree.com

Objectives

Experienced and customer-focused professional with a diverse background in customer service, warehouse operations, manufacturing, quality assurance, and accounting. With a proven track record of exceeding expectations and adapting to diverse roles, I am prepared to leverage my skills and experience to provide exceptional customer-centric support in your organization.

Education

Bachelor of Science Biology - InterAmerican University of PR

Aguadilla, PR (August 2011- May 2017)

Associate of Science Chemistry- InterAmerican University of PR

Arecibo, PR (August 2011- May 2017)

Experiences

Tag Agency of Pinellas FL - Customer Service Agent (May 2022 – March 2024)

Dedicated and empathetic customer service to clients, with a proven track record of delivering exceptional support. Skilled in resolving inquires efficiently, ensuring customer satisfaction, and fostering positive relationship. Proficient in communication and problem-solving, adept at navigating diverse customer needs and exceeding expectations.

Target-FedEx in York PA – Package Packer (July 2020 – April 2022)

The position of a packer in a warehouse involves overseeing the efficient movement and organization of packets or packages within the warehouse setting. This role entailed receiving, sorting, and distributing incoming packets, as well as preparing outgoing shipments. Key responsibilities included inventory management, labeling, packing, and coordinating with other warehouse team members to ensure timely and accurate order fulfillment. Attention to detail, organizational skills, and the ability to work effectively in a fast-paced environment are essential for success in this role.

Campbell Soup in Hanover PA – Machine Operator (April 2020 – Jun 2020)

Responsible for operating and monitoring machinery used in the production of various types of chips, such as potato chips. This role involves setting up machines, monitoring their performance, and ensuring that they operate efficiently and safely. Responsible for troubleshooting issues that arise during production, conducting quality checks on the chips, and adjusting the machinery as needed to maintain product quality and consistency. Attention to detail, mechanical aptitude, and the ability to follow safety protocols are essential qualities for a machine operator in the chip manufacturing industry.

Plainville Farms in New Oxford PA - Quality Assurance (Jun 2018 – August 2019)

Inspecting and ensuring products, services, or processes meet established quality standards and specifications. Provided Quality Standards, Quality Control, Documentation and Reporting, and Problem solving.

Pharmacy Ferrari Inc. in Aguadilla PR – Accounting Clerk (August 2010 – December 2011)

Provided maintenance of accurate financial records, processing transactions efficiently and supporting the broader financial objectives of the organization. Supplying attention to detail, proficiency in accounting software, and strong organizational and communication skills.

REFERENCES AVAILABLE UPON REQUEST

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