Salesforce Developer

Sriya Koteru

Tampa, FL ***** • +1-925-***-**** • ad5rqy@r.postjobfree.com

Sr. Salesforce Developer

Professional Summary

I'm well rounded professional having 6+ years of work experience in Salesforce technologies: Sales Cloud, Service Cloud, Field Service Lightning,Salesforce CPQ and Force.com Platform and I'm certified Salesforce Administrator, Salesforce Advance Administrator,Certified Salesforce App Builder and Certified Copado Expert. Experience in building Custom Applications that includes Administration, Configuration, Implementation and Support experience with Salesforce.com platform. Thanks to my consulting experience and my development background, I am a versatile professional, who can adapt to new technologies very quickly.

Skills

Sales Cloud, Service Cloud, CPQ, Field Service Lightning

LWC,Apex Classes/Controllers

Apex Triggers, Visual Force pages

Flow, Process Builders

ServiceNow, Maximo

SOQL, SOSL, REST

Force.com Explorer, Data Loader

HTML, Java Script, CSS, XML

Copado, Flossum, Change Set

Certifications

Certified Salesforce Administrator

Certified Salesforce Advance Administrator

Certified Salesforce App Builder

Certified Salesforce Platform Developer 1

Certified Copado Certified Fundamentals 1

Certified Copado Certified Fundamentals 11

Work History

Salesforce Developer, 10/2023 to Present

CommerceCX – Cary, North Carolina

Project Description:

Paraco BBQ/Oil and Gas - Salesforce Field Service Implementation, Salesforce Service Cloud Management

Responsibilities:

Responsible for Requirement Gathering, Involved in Discovery sessions with stakeholders .

Virtual Remote Assistance Implementation

Resource management and recurrssive Scheduling based on resource calendar and service appointments .

Customized and configured work orders in Field Service Lightning to align with specific business processes, ensuring efficient management of service appointments and tasks.

Performed Data Analysis and migrated data from SQL Server database to Force.com platform using the Data Loader.

Created many Lightning Components (LWC) and server-side controllers to meet the business requirements. Experienced in migrating the standard and custom objects in standard experience to lightning experience.

Configured Copado's environment management capabilities to streamline the setup and configuration of Salesforce sandboxes.

Utilized Copado's deployment monitoring and reporting features to track deployment.

Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis. Implemented SFDC Integration using REST/SOAP Web Service API'S. Integrated the SOAP/REST API based Web Services on Demand for extracting the data from external systems.

Salesforce Developer, 02/2023 to 10/2023

Travel And Leisure -Wyndham – Orlando, FL

Project Description: Service Cloud Implementation,Salesforce.com

Wyndham is Migrating Existing Legacy Case Management system to Salesforce Service Cloud Platform.

Responsibilities:

Responsible for Requirement Gathering, Involved in Discovery sessions with stakeholders, End Users Training and Release management using copado.

Developed Web to Case with Uploading Attachments functionality, and email to case functionality.

Worked on Batch apex, Scheduled Apex & APEX Triggers for various requirements.

Integrated Salesforce with AWS S3 Bucket for Document Management and Storage

Developed File hierarchy in AWS S3, EC2 and IAM with folder structure

Developed Task SLA Functionality using custom metadata for different Teams to set Different SLA's.

Worked on different Record Triggered, Screen and Auto Launched flows .

Worked on entitlements and milestones to set Case SLA

Developed multiple LWC Components for different requirements .

Integration with third party tools using APIGEE.

Integration with Salesforce Chatter for communication and sending notifications to Task and Case owners.

Developed Visualforce Page to autopopulate records from parent to child

Worked on Deployments and release activities to different sandboxes and production using Copado

Salesforce Developer, 08/2022 to 02/2023

Bio-Rad

Worked on Agile methodology of daily standups, story pointing and sprint planning

Performed environment refreshes while ensuring integrity of sandbox(es)

Managed release activities across all Salesforce development teams, ensuring easy and timely deployments across environments using Copado

Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components

Visualforce Pages to suit to the needs of the application.

Worked on Integrating with Salesforce Chatter to send notifications to Opportunity Owners.

Data Migration and updates through the tool provided by, and Copado Tools

Customized application business logic using declarative programming like Formula fields, Validation rules

Workflow rules, Approval process, Record Type, Picklist, Dependent Picklist, List View, Reports and Dashboards

Built and maintained dashboards focused on pipeline, bookings, risk, account performance and Sales Rep performance

Set and manage consistent deployment schedules, accounting for any dependencies and risks along the way Identify issues and guide the completion of root cause analysis to ensure issues do not recur

Developed and Customized User interface in Salesforce.com using Visualforce, Apex controllers and Force.com IDE

Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages

Worked with native Salesforce quote to cash functionality such as Opportunities, Product configurations, Product rules, Price rules, Quotes, Orders and contracts, Lead-to-Cash business processes.

Coordinated with Legal, Business Operations, Orders and Finance teams to execute customer engagements and process purchase orders.

Developed Lightning Web Components (LWC) to display the events on Calendar using Full calendar JS.

Salesforce Developer, 06/2019 to 07/2022

IBM

Developed Lightning Components using Aura framework and Lightning Web Components (LWC)

Created multiple Lightning Components, added CSS and Design Parameters that makes the lightning component look and feel better

Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics

Developed VF pages and associated Apex classes to allow the customers to register, login and submit their service requests which are resolved by CSS people

Worked with Lead Management in SFDC

Worked on Email handling requirements for assigning the leads to Agents

Worked on Apex Classes and Pages to make enhancements on the existing functionality

Created custom Profiles, Roles, and public groups to restrict the data access to the unwanted internal users depending on their job responsibilities

Created Page Layouts for various profiles to make the CSS people comfortable for inputting data into the CRM from customers

Implemented Formula fields, Validation Rules, Workflow Rules, and Workflow Approvals

Developed Reports and Dashboards, validation rules, formula fields for the application

Developed and configured Custom Reports to planning monthly, quarterly and annually and for forecasting

Experience in creating modern Enterprise lightning Apps

Leveraged Apex controller to make a call for external requests to retrieve data from various API's and displayed them on to the component

Implemented Web-to-Lead and converted Lead to Custom Client Object (aka Account object)

Used Data Loader for insert, update, and bulk import or export of data from Sales force Objects

Used it to read, extract, and load data from comma separated values (CSV) files.

SALESFORCE ADMIN and DEVELOPER, 06/2018 to 05/2019

IBM

Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements

Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles

Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards

Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages

Designed, Developed & deployed various APEX Classes, Triggers, Test methods, Visualforce pages & also various Schedule, Batch and Future based Apex classes to implement the custom functionality

Developed triggers which added automatic templates to fire to the respective users

Involved in deploying the AppExchange applications and integrating with third party applications

Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com

Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers

Developed Workflow rules, tasks, emails and alerts to track customer related tasks and activities

Implemented and Consumed Knowledge Base Dashboards& Reports

Utilized AppExchange for providing Reports and Dashboards that monitors the Knowledge Base

Wrote SOQL and SOSL statements within custom controllers, extensions and triggers by following the Governor limits in Salesforce.com

Used Salesforce Lightning combines the new Lightning Design System, Lightning App Builder and Lightning Components to enable anyone to quickly and easily create modern enterprise apps build on Salesforce1 Platform.

Contact this candidate