United States Technical Support

KEN BROWN

Field Technical Support Representative

Centreville, Virginia, United States

ad5rqc@r.postjobfree.com

www.linkedin.com/in/ken-brown-b06971122

WORK EXPERIENCE

March 2023-April 2024

Field Technical Support Representative

The Fountain Group

Tampa, Florida, United States

*Responsible for resolving hardware and software infrastructure (servers, network, security, etc.) issues using systems analysis techniques and procedures in support of customer's data centers.

*Analyzes, troubleshoots, and resolves issues within IT infrastructure including Enterprise systems, servers, storage, and networking.

*Understanding of a Data Center IT Operations environment and the knowledge to use software tools to perform day-to- day functions and troubleshooting

*Provide installation and or break/fix support including component replacement, hardware troubleshooting, and operating system installation.

*Perform data center support tasks with little guidance.

*Demonstrate hands-on practical knowledge of systems and policies.

*Resolve escalations, and clearing blocking issues to enable continued delivery of datacenter support activities October 2017-March 2022

Systems Engineer

General Dynamics IT

Alexandria, Virginia, United States

Monitor and troubleshoot the availability and performance of Applications /Application components using Splunk, configured for USPTO IT infrastructure, and HP Sitescope.

*Provide validation of monitoring resources (Splunk and Sitescope)

*Submit daily reports of events and shift monitoring incidents. September 2016-September 2017

Service Desk Technician

Sotera

Hanover, Maryland, United States

Provided Windows Desktop Tier1 support for USDA's enterprise users September 2012-June 2015

Lead Specialist Network Security Engineer (IAM Analyst)

Verizon Enterprise Solutions

Ashburn, Virginia, United States

*Provided intermediate support for Verizon's Universal Identity Service (a customized cloud-based digital identity/signing and multi-factor authentication solution based on OpenIAM) and UniCERT (Certificate Authority) Identity Management based applications for Verizon's international customer base.

*Resolved or escalated infrastructure Operating System (CENTOS, SUSE Linux and MS Windows Server) and /or networking issues that hampered operations.

*Resolved or escalated customer requests submitted to Service Desk

*Managed One Time Password (MOTP): Customized user identity solution for enterprises, which uses RSA SecurID

*Other ad hoc IAM & security services assigned to the team

*Translated remediation processes into organizational procedures for use by organizational elements.

*Created and implemented organizational change controls for production architectural components. August 2010-September 2012

Senior Consultant

Booz Allen Hamilton

Linthicum Heights, Maryland, United States

*Translated secure implementations for Trusted Solaris 8, Solaris 10 with Trusted Extensions and Secure Trusted Operating Program (STOP OS) to Risk Decision Authority Criteria technology mitigation concepts.

*Provided Security + instruction for the 336 Training Squadron's (Keesler AFB, Biloxi, MS) Just in Time personnel and Air Force level three personnel.

*Augmented the Point of Contact and Common Test and Evaluation training for a division within the National Security Agency.

*Provided technical guidance for the Cross Domain Solution Obsolescence Study conducted by Air Force Rome Labs in support of a Unified Cross Domain Office effort.

February 2009-May 2010

Information Assurance Engineer

Tapestry Technologies

Chambersburg, Pennsylvania, United States

*Conducted security posture reviews using Security Technical Implementation Guides (STIG) and other tools for UNIX based systems; Apache based platforms and Domain Name Service (DNS) systems on behalf of Defense Information Systems Agency (DISA) Field Security Office for Department of Defense (DOD) information systems certification.

*Supported various Cross Domain Solutions (CDS) security checklist deployed throughout DOD. Duties included and are were not limited to performing Security Test and Evaluation (ST&E) filter support testing, CDS technology related training and periodic CDS posture reviews of various DOD CDS.

*Created Data Sync Guard checklist using 800-53 controls in Vulnerability Management System (VMS). November 2007-February 2009

Secure Systems Engineer

Trusted Computer Solutions

Herndon, Virginia, United States

*Submitted, tested and documented system test cases to interact with agency security personnel for system connectivity and operation / maintenance.

*Installed, configured and maintained Trusted Computer Solutions product Web-shield to include components that compromise the Multiple Domain Dissemination System 3.2 baseline.

*Coordinated with organizational entities for support Oracle/SUN servers located in a Data Center located at Bolling AFB. May 2005-November 2007

Process Control Operator

Raytheon

West Springfield, Virginia, United States

*Monitored real-time application and system resources to support system operations.

*Assisted with testing and troubleshooting for database related issues of aerospace software SKILLS

Information Technology & Information Systems Network Operations Center DNS (Domain Name System) Nagios Monitoring Tool Network Security Remedy Splunk Scripting (Scripting Languages) Unix Shell Programming Bash Scripting Systems Analysis Systems Engineering Identity Data Management Authentication Apache Linux Operating System Oracle Solaris (fka Sun Microsystems Solaris) Sun Microsystems SPARC Processor Ubuntu Unix Operating Systems Technical Support HP OpenView VMS Operating System Atlassian JIRA x86 Processors Analysis Skills Information/Data Security (InfoSec) Microsoft Dynamics Oracle Operations Management Siebel Operations United States Department of Defense (DoD) Aerospace and Defense Process Control Engineering Hardware Installation Identify Issues Systems Administration/Management Customer Support/Service Help Desk Incident Management Just in Time (JIT) Test Case Microsoft Windows Operating System Microsoft Windows 2000 On Site Support Customer/Client Research Problem Solving Skills Hardware Components Hewlett-Packard Product Family Microsoft Windows Desktop United States Department of Agriculture (USDA) Microsoft Windows Server Certificate Authorities RSA SecurID Protective Services SuSE Linux Operating Systems Change Control Customer Escalations Production Control Cloud Computing Architectural Services CentOS Consulting National Security Agency (NSA) Cross-Domain Solutions (CDS) Air Force Technical Leadership CompTIA Security+ Testing Risk Defense Information Systems Agency (DISA) Computer Security Security Analysis Sun Microsystems Servers System Test Computer Maintenance System Operations Time Tracking Operational Support Unix System Administration Windows Server 2008 R2 Insurance Sales Microsoft Exchange Server

CERTIFICATIONS

Security + (Good For Life), DISA Level 2 System Administrator LANGUAGES

English - Intermediate

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